Contact Invoice2go Support

by Motogeek309

Invoice2go was a great program many years ago. then they did the big update, causing many headaches. Then the keep doing “updates” that change functionality but not for the better. If they just left it alone, it would have been good. And they also keep jacking the price up. It is now costing more than ever, with less and less usable features.
Edit 4-30: I read your response and at this point it does no good. You guys are quick to answer negative reviews but not quick to solve problems. Talking to support does no good. I have emailed support 3-4 times about issues that effect the usability and functionality of your product. These problems were non-existent before the update. The response I have gotten from support basically tells me that they dont see it as a problem. In the end, I will be phasing out my business on this program and going to use a different program. Invoice2go was a great app. That all changed with every update where it gradually got worse and worse. Literally every update makes this app more of a headache for me to use. It was so easy to use before the “updates”. Why complicate simplicity??
Edit 9-3: I have been a user of I2go for a few years now and they keep jacking the price up. It’s now gotten to the point where they know I need the service and keep charging us more and more money. It’s time to cut the cord with these guys and use somebody else.

by Purekarma

I have used this app for my business since the beginning. It has always been great. All of a sudden they got greedy and implemented their own form of payment system and have discontinued using Stripe. Normally I would have no problem with this as they are like any other business, in the business to make money. However their new payment system will not let me connect my bank account for deposits via Plaid even though my bank is supported. Now my clients cant pay their invoices I email to them, and I would have to contact them of physically be there to run their cards via a another company like Square, or GoPayment. This make this app completely useless to me and I am shocked that Invoice2Go could care less about this. I have contacted them multiple times with the generic email run around response. I cannot shut down my business because of their shortcomings or lack of custom support/care. This is a complete failure on their part and IMO is absolutely irresponsible and unprofessional. I switched my business over to Quickbooks and canceled my subscription. Also I still have not gotten a response to my last “open ticket” email with them, which tells me that Invoice2Go does not care at all. Stay away from this app and company.

by HH AC

Been with invoice to go for 8 years. Recently started using the option for customers to pay thru the app directly. After 81 transactions in the last few months I get an email saying a payment($5,200) is being held so they can verify me. They want to verify me by me sending a link to my website; I don’t have one. They start out telling me that without one funds will not be released. Never mind asking to see my state mechanical license, tax ID#, insurance/ workmans comp or the dozen different business licenses I have thru local municipalities. Gave them all the contact info of the card holder also. Gotta be a website.
Call in and Invoice2go says it’s not them it’s stripe who they use for processing and they are getting a bunch of these calls lately. Invoice2go says all they can do is email stripe. Stripe doesn’t have a phone. This has been going on for three days with no resolution. Customer service agent today just kept repeating “what do ya want me to do, press a button?” Asked to speak to a manager and said it would be a call back in 24-48 hours but even the manager wouldn’t be able to help.
8 years and this is how they treat me.
Do not spend your money here; plenty of other invoicing apps that won’t treat you like this.