Invoice2go Reviews

I used to love Invoice2go-it made my life so easy and quick. I could create and email an invoice within 2 minutes and it was such a breeze. The simplicity was why I chose Invoice2go. Now, it is so complicated for many reasons. For example, it has automatically changed my design, and now has both my logo and company name both appearing-so that it looks funny with my logo blocking part of my company name-so I go ahead and remove the company name in settings, and it shows me that the company name has been removed. Therefore, I go ahead and send an iNvoice to a client and notice after it’s sent when I hit preview that it didn’t indeed remove the company name, and no matter how many times I try to remove it in settings, it doesn’t disappear from my invoices. Invoice2go no longer works like it used to. On top of that, it’s showing me random invoices that have either already been paid or have been deleted-and they are still Showing up in my unpaid section like doubles. Why did you have to ruin such a good thing? I will most likely take my business elsewhere.

I have used Invoice2go for my business since the beginning. It has always been great. All of a sudden they got greedy and implemented their own form of payment system and have discontinued using Stripe. Normally I would have no problem with this as they are like any other business, in the business to make money. However their new payment system will not let me connect my bank account for deposits via Plaid even though my bank is supported. Now my clients cant pay their invoices I email to them, and I would have to contact them of physically be there to run their cards via a another company like Square, or GoPayment. This make Invoice2go completely useless to me and I am shocked that this app could care less about this. I have contacted them multiple times with the generic email run around response. I cannot shut down my business because of their shortcomings or lack of custom support/care. This is a complete failure on their part and IMO is absolutely irresponsible and unprofessional. I switched my business over to Quickbooks and canceled my subscription. Also I still have not gotten a response to my last “open ticket” email with them, which tells me that this app does not care at all. Stay away from Invoice2go and company.

Save yourself. Besides numerous glitches blamed on iOS updates which don’t allow you to send via email quotes or invoices, today we had a submissions for large projects that I wasn’t not able to complete because this app had a log-in issue at their severs. Unfortunately the software logged you out and than you can even log in to edit any of your work. I tried emailing them but I got a response that someone will reach out to me in a day. I found numbers online to call but they are no longer working. I finally got on the chat which had 1200 users in front of me. Today we will likely loose the opportunity to bid on large jobs because this app doesn’t have a back up for cases like this and leave you completely out of their software. Worst case I can’t even log in to look for contact info for our clients. Save yourself the headache and frustration and try something else. I’m stuck because moving all our data to another software is a hassle. Save yourself!

Been with invoice to go for 8 years. Recently started using the option for customers to pay thru Invoice2go directly. After 81 transactions in the last few months I get an email saying a payment($5,200) is being held so they can verify me. They want to verify me by me sending a link to my website; I don’t have one. They start out telling me that without one funds will not be released. Never mind asking to see my state mechanical license, tax ID#, insurance/ workmans comp or the dozen different business licenses I have thru local municipalities. Gave them all the contact info of the card holder also. Gotta be a website.
Call in and this app says it’s not them it’s stripe who they use for processing and they are getting a bunch of these calls lately. this app says all they can do is email stripe. Stripe doesn’t have a phone. This has been going on for three days with no resolution. Customer service agent today just kept repeating “what do ya want me to do, press a button?” Asked to speak to a manager and said it would be a call back in 24-48 hours but even the manager wouldn’t be able to help.
8 years and this is how they treat me.
Do not spend your money here; plenty of other invoicing apps that won’t treat you like this.

this app was a great program many years ago. then they did the big update, causing many headaches. Then the keep doing “updates” that change functionality but not for the better. If they just left it alone, it would have been good. And they also keep jacking the price up. It is now costing more than ever, with less and less usable features.
Edit 4-30: I read your response and at this point it does no good. You guys are quick to answer negative reviews but not quick to solve problems. Talking to support does no good. I have emailed support 3-4 times about issues that effect the usability and functionality of your product. These problems were non-existent before the update. The response I have gotten from support basically tells me that they dont see it as a problem. In the end, I will be phasing out my business on this program and going to use a different program. this app was a great app. That all changed with every update where it gradually got worse and worse. Literally every update makes Invoice2go more of a headache for me to use. It was so easy to use before the “updates”. Why complicate simplicity??
Edit 9-3: I have been a user of I2go for a few years now and they keep jacking the price up. It’s now gotten to the point where they know I need the service and keep charging us more and more money. It’s time to cut the cord with these guys and use somebody else.

Have been using app for years. Paid a premium to get a great invoicing program for my small construction business for many years now. Have recommended in past for several friends because it’s ease of use . Over the years they have added self-serving features to make them more money like taking credit card payments and offering YOUR clients financing that does not benefit you and make you look like you gouging YOUR own client. Although these features can be turned off, They mysteriously get turned back on during updates. Happened to me and a client mistakenly paid a 3k invoice by credit card and now I’m stuck waiting 5-10 days to get paid. 3% credit card fees plus transaction charge, plus 5-10 days waiting period to get my money all from an app I PAY to use $100 a year ! If you like to see your money you work hard to earn. Don’t bother with them. Wolf in sheep clothing. Tried to call to see if they could fix issue. Good luck finding a number to call. Lots of help topics that steer you as far way from even finding where to contact them. May be easier to fly to Palo Alto to personally knock some sense into them.

The software isn’t very user friendly. If you create and estimate be sure to click save every time you enter a line item because if you back out to do something else or get interrupted this software will not auto save for you, you will have to restart the entire estimate and re-enter all the information tediously. Expect to have issues on different printers you use to print out your estimates or invoices I had problems with the print not being legible I contacted customer service and they basically told me I’m on my own and there was nothing they could do. Expect to pay very high prices for this obsolete software as well. They force you into upgrading your subscription by limiting your client entry meaning you can only enter in a certain amount of clients basically they only give for example 50 clients and 400 estimates which makes absolutely no sense. I do not recommend this invoice maker what so ever. You guys are terrible business people and I genuinely hope you do not succeed I’m highly dissatisfied with your software, your customer service, and your ethics of business.

Used once-terrible scam of a company. One, it’s not free. They automatically sign you up for a “free 14 day trial.” I don’t submit invoices more than 30 times a year-so having to o pay $2.99 a month is stupid...I didn’t realize this until I sent out my first pdf invoice with Invoice2go . At the bottom left of the invoice there is a hyperlink for the client to pay- I figured this link would go nowhere since I didn’t set up any kind of direct deposit as I had just installed Invoice2go . I figured the client would just send a paper check out like usual...not the case. They clicked the link immediately after I submitted the invoice-and guess where the payment went? A sketchy credit bureau called stripe. (The kind of place terrible temp jobs send your paycheck and you get enormous fees for simply wanting YOUR MONEY) The Client clicked the link, made the payment, (through no fault of they’re own) and now I’m stuck with a near 10% surcharge to get money I earned, not stole like these scumbags. Do yourself a favor, just create invoices the old fashioned way and submit a normal pdf. Screw this company, seriously.

I have been paying for an unlimited subscription for 7 years. It’s very expensive. I really enjoyed Invoice2go for a long time. In the past couple of years Invoice2go will turn on the payment button after an update and my clients will pay the invoice through this app by mistake. However if you haven’t set up any way to access the money, this app gives NO advice on how to deal with this. There is no phone number. I am at the mercy of their email team to figure out how to receive my funds. WE SHOULD NOT BE ABLE TO RECEIVE PAYMENTS FROM CLIENTS IF WE HAVE NO WAY TO ACCESS THE MONEY THEY HAVE SENT. I should not have to sign up for something AFTER the fact to receive my money. I have no way of knowing if stripe, PayPal, or this app banking, took my money. I have searched every FAQ page for this problem and I see nothing, yet in the reviews I see plenty of people having the same problem. This feels like a huge money trap. As a one woman business owner who has been loyal to this company, I am very disappointed. I do not deserve to have my hard earned money held for ransom.

DONT WORK WITH this app THEY DONT CARE ABOUT CUSTOMERS

Hi my name is Roee and I have a small business. Working with this app for 2012. It was great easy and I recommend to my friends too. Last month I had this customer making a mistake paying the all invoice amount that it’s very easy to do the way the building the page. Like a trap if you don’t pay attention you pay the hole some, like this they charge you for the credit card commission and when the customer Realized what he did and I had to refund his money and guess what I sign small print that says it’s my problem You see what great customer service they have. First there is no way to find their phone number only email and same with this app if you don’t do unlimited planThey will not give you a phone number to talk to somebody only emails. As I pointed before great customer service they don’t care about the customer only about money. After I told them I’m going to disconnect then they called me to tell me the apologized there is nothing we can do for you but we do everything we can. I’m out about $2000 and they offer me $100 the maximum they can. Like I picked to work with strip. DONT WORK WITH this app THEY DONT CARE ABOUT CUSTOMERS

I’ve never written a review in my life believe it or not but I felt compelled.....I have had it with this application. I have been using for several years and anytime I reach a threshold it wants to charge me more . I’m at a 100 customers and pay $30 a month . The only reason I stay at $30 is because I’m changing customers names or deleting on a regular basis so I’m having to write up on an excel my customers info so as to save and I send myself a copy of estimate or invoice . I just noticed you also have a limit not only on customers but on the amount of invoices and estimates you can create . It’s simply ridiculous. I downloaded Keap ! Far more intuitive and I’ve transferred my info into Keap which allows for 500 customers and far more robust . If you’re going to pay for an invoice app don’t use this one .
I gave it 2 starts Because it does the job and simple to use but the fees and up charges are downright robbery, also doesn’t even let you access if you don’t upgrade once you reach any limit so you’re forced to purchase just to get the data you already have entered.
Highway Robbery !!!!!

We’ve been using this app for many years. And with the more recent updates it’s become more and more annoying. I have had invoices I’ve started or even completed with totals either fully or partially disappear, which is wonderful when the boss is asking why I haven’t done the billing when in fact I did! If my cell signal is slightly weak, and try to create an invoice it can’t seem to number the next bill sequentially. Leaving me to look up the last bill and enter a invoice number manually. And if I create the following invoice even with good internet connection, Invoice2go creates the new following invoice with the same number as the one I had to manually enter!! And with more recent updates, no matter how many times I turn off the optional payment methods ( credit cards or PayPal ) they get magically turned back on!!! I have customers then saying they would like to pay with credit, and I tell them we don’t accept it. They show me that their bill says we do! Jesus you can’t even know how much heart ache this software is causing me! Do yourself a huge favor and look elsewhere for invoicing software.

I once really loved Invoice2go as it makes the process easy for the client. I was even comfortable paying high membership rates on top of the percentage fee and I was happy to stick around and things changes without warning and got progressively more glitchy.

I am a seasonal business and a big part of the draw for Invoice2go was that it will charge monthly at a higher rate, which I'm happy to pay if I don't have to pay year-round for something I only use for a couple months. After my busy season when I went to the free membership the option to look at my reports from the navigation menu disappeared. After I spent quite a while looking for where the reports may have gone, I went to the customer service for a chat. No effort was made to address my concern besides saying I had to upgrade whenever I wanted to see the reports for $40. It's an insult to withhold reports from months in which they made a good amount of money from me. I've double-checked, and the membership plans descriptions do not mention anything about reports, so it's also deceitful and maybe even illegal.

I will pay the $40 to get my reports for taxes and I’ll never use it again.

It's quite sad to have lose a platform that I loved and had great potential, and frustrating because it took a lot of effort and time to base my income activities around this company which in turn, seems to not care what I think.

Invoice2go is simple enough to setup and use. It does the job that a one person shop needs it to do. However I think it’s ridiculous that you can’t turn off credit/debit and digital payments without buying the annual membership. This seems backwards, as in the membership should provide that option not just allow you to turn it off. The problem with the feature being turned on by default is that customers try and pay digitally only for me to have to refund the payment and ask them for a check. I also have my own way of accepting credit card payments that doesn’t force me to pay annually for something I only need less than a handful of times in a year.

From my perspective this creates a situation that not only makes you buy an annual subscription to turn off a feature that isn’t necessary for small shops but allowing credit card payments causes the business to charge credit card fees. The option to pay via card or digitally should be opt in not opt out. The developer should change this and consider a more compelling reason to hold people over a barrel in order to get them to subscribe. At the very least consider a per use fee when someone wants to pay digitally and the business wants to accept the digital payment. Currently searching for another app alternative.

Trying to be fair here. Invoice2go WAS amazing! They totally and completely ruined Invoice2go with perhaps the poorest update in the history of software. I stuck with them for close to a month hoping they would make it useable again. The whole time my business suffered from my perfect invoicing app being totally reformatted, and EVERY feature I needed to make things so smooth were removed. Then came the server issues that made it 100% useless. I stopped using Invoice2go out of necessity, opting for a different invoicing app (while still having a full year subscription). I now only have Invoice2go for this years accounting purposes. Since then they have worked hard to fix what they messed up. It now appears to be a very good app again. I’ve given them a few stars back on their ratings, but I’ll never use them again. They’ve already burned that bridge. I would bet that new folks will love what they’ve done, and that it would be a great invoicing app option.

New version lost several previous years of Invoices and changed information on most Invoices for this year including amounts owed, Invoices not sent to clients when in fact they had, zeroing out balances on Invoices still owed, ect. ect. I may lose alot of money because of this Upgrade that I had no choice but to install because Invoice2go would not let me into me account because it was "no longer compatible". Beware and protect yourself by using another app!

Response from developer:
"Hi Southerninspector. We're really sorry about your experience, certainly not the experience we strive to deliver. One of our support specialists will reach out to you to help. Thanks for your patience."

Reach out to help?! When?! I still have not heard from anyone and this horrible app is still changing or not holding corrections I'm making to Invoices that it previously changed information on. This is making it almost impossible to run my business. Its frightening to think of how much money I may be loosing as a result of this HORRIBLE APP both in Invoice errors and employee hours to try to sort all this out only for Invoice2go to continue to fail!!!!

I work in film production and Invoice2go has become an essential part of my business. From keeping track of clients and payments to customizing billable items and discounts. With the recent addition of separating parts and labor, it’ll be a great tool for helping clients understand that these are two SEPARATE things.

With that being said, even more customization would be very helpful as not all business models are the same and clients would be more comfortable seeing terms they are familiar with.

Also, as a freelancer, the ability to attach pdf forms would be incredibly helpful as I nearly always am required to provide employment documents (W9s, etc) with each new client. Having the ability to bundle that with my invoice would help to streamline the whole process and make getting paid happen that much quicker.

I am one of the original customer off invoice 2 go, I paid for Invoice2go and bought it after a few years the company decided to charge for the service yearly instead of selling Invoice2go , so they decided to not update Invoice2go for the original owners to make them pay for the service wile we but it! At the same time there was enough bug to slow down the service and having so many issues to make everybody gave up on their purchase. So I went ahead and use their service since then but still I am dealing with missing estimates that I’m working on for an hours or missing invoice that I just created half an hour ag so I went ahead and use their service since then but still I am dealing with missing estimates that I’m working on for an hours or missing invoice that I just created less then half an hour and it doesn’t exist anymore.
I’m just tired of it and I’m not a complaint guy or a negative person probably this is the second review on living in the past 15 years that it is negative! Good luck

I have had invoice to go for years. Last year the payment option was switched to on without my knowledge and taking card payments. I had no idea and when I discovered this a company was taking my money without my consent.

I never got my money back...I should have deleted Invoice2go then but with all my info saved I stayed. This week...the payment option was turned on again without my knowledge and clients were paying Apple Pay...and I DONT HAVE APPLEPAY! I don’t even know how this is possible but hundreds is now not in my bank and somewhere else. You can’t even call anyone for customer service and then you email and they say it’s not there problem. I emailed...I’m waiting but now I am very very upset and other people should know about this, and they should also know this is beyond UNEXCEPTABLE! I own 2 businesses and this is not how you run one. If you want to have this star taken down you can call me directly like a normal company and fix this issue for me!

Love Invoice2go and have been using it between multiple businesses for a few years now. It would be great to see an option for a deleted invoices so you can track invoice numbers even when theyre deleted. That way theres no question where an invoice ended up.

If possible, it would be nice to see the cost of an item posted to the invoice as well. Theres an option to add this but I havent seen a option to translate this to the pdf. We use this option when we rent gear to folks.

Also, if there was a calendar option to track what items you have are out at which times that would be great. I understand this turns your app to cover a broader band on clients but its a great option instead of having to use a different calendar to track items that are on the invoicing software.

I have been using Invoice2go since 2012 , Invoice2go used to be very easy to work with , but every since all this new versions came out , nothing but problems, simple tasks that could be done before now takes forever to create an estimate, before i had my disclaimer(terms & condition) attached to all my estimates , every since this updates i can no longer send them because now the amount of characters is limited to 4000 , i have asked several times for this one issue to be fixed but apparently they don't care of what business people r complain to them about
Today i am very disappointed dissatisfied long term client of Invoice2go
I would give 0 if i could , for this very expensive app now with lots of limitations, that didn't exist before when i first started using 😤😤😤😤😤😤😤
Beware anyone , look somewhere else
I am looking for another app in this similar style to replace this one 😡😡😡🤢🤢🤢

I hate that I only have the energy to write a review when this software is having issues but here it is. I started my construction business in 2011 and have used Invoice2go since day one. It’s been great for me and I’ve turned many other contractors on to it. The interface used to be simple and easy to use. I understand that companies must evolve and grow with demand but it would have been better to leave well enough alone. There is nothing more frustrating than spending an hour on an invoice or estimate only to have it randomly deleted or zeroed out after saving. Server/cloud issues are becoming more normal than not. I’m furious and don’t know how to move forward now that I’m invested into it. This has been going on for months and a couple updates. I’ve remained patient as these issues are expected with iOS updates and whatnot. A day or two is acceptable but not this amount of time.
Update. Developer responds- we don’t know of this. Yet I’ve emailed for the last couple months and the response I get is “sorry. This is a known issue. We are working to fix”. Your public p.r response does not match private response. Sorry but This is only a slap in the face to an already poor situation.

So I got Invoice2go as I was in a pinch to do a quick invoice on the go and since the initial buy was only 2.99 I figured perfect and if I like it I can upgrade.

However, it is not as simple and it does not update or keep your information if switching from percentage to flat rate in taxes as well as not allowing just a 0x without making strange adjustments.
It does have some great features to add to the invoice, but it does not allow you to add more then a line for job information, nor does it allow an itemized section.
It is not as easy as I initially wanted but all of the information on the particular job I started with was already input so it was just easier to keep for this job.
Unless updates are made to make it save the information you ask it to, and not constantly have to reset and save. As well as you can only use your signature one time unless you upgrade to more then the 2.99 a month, you cannot add your signature with a new date unless you pay more and this has caused problems as the date does not change and if there is a way to change it without paying more as the bubble popes up saying you must upgrade to the higher level if you want to use a different signature, then it doesn’t make it easy to figure it out.
I’m paying 2.99 a month for a difficult app, so as soon as this job is over, I will be discontinuing use.

Update: While I still have some concerns about rapid change and how those changes are implemented I’ve continued my subscription. It’s still mostly easy to use and has been reliable in my experience so far.

I feel that my initial review was a reaction to ongoing, large changes to design. That’s slowed down for now fortunately

Thank you for your reply

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Design used to be great but while I was actively using it I would notice little features added frequently. Lots of things that seemed needless or as if they were just trying to cast the widest net possible on customers.

The design has since been updated to look like Snapchat and Instagram and Facebook Messenger with annoying bubbles pinned to the top of the screen like a “Story”. There is no greater red flag to me as this indicates whoever is steering the ship thinks it’s wise to follow trends and fads.

The design choice makes no effort to use the same language as the rest of Invoice2go ’s design. Font sizes are all over the place. The home screen is a cluttered mess.

Attention to detail is lacking, user experience is being confused with having as many features as possible, and worst of all the design is annoying enough now that I simply don’t like using Invoice2go . I’m ending my subscription.

I really like it, except you cannot make custom terms. You can only set payment terms by date. I typically use 50% down and the remaining balance after delivery. I have to list this in the comments and I set my payment terms for the end of the month.

Also, you can record expenses, but I would like to be able to apply expenses to a specific invoice to show not only the cost of what is being sold, but other details such as food or fuel used on delivery and any other items needed for emergency repairs for small projects that are just listed as one item on the invoice. The client will see that one item, but I will see all expenses consumed for that one item. I do custom furniture so a lot goes into one item listed on the order and prices change a lot on material and supplies.

I have my books in Invoice2go back to 2012. It was an incredible app. Then was totally wrecked in the middle of the Summer of 2017 by an update. This was devastating to a Lawn Service. After that mess they have worked tirelessly to make it work right again and to their credit they have it functioning flawlessly again. However. Going on 2 years later they still have not fixed it where you can tell how much you paid a vendor you buy from. Personally I feel it is a shame and a disgrace that this feature can not be added back into this system. As many years worth of material as I have in Invoice2go I cannot afford to drop it but really feel slighted by this feature being taken out and not put back in.

I have used invoice 2go for years (even through their update hiccup) they listened to all our concerns and fixed all we didn’t like, even make logos bigger. I had issues with not being able to print out old invoices when I had to make a new account and it wanted me to pay for a new subscription. They fixed that too and made it to where I didn’t have to pay for a subscription. Although you still have to pay more the second time than the first time (like most places) and sometimes My Invoices do not send I can’t really say if it is Invoice2go ,or my email... over all I recommend it