Contact GoToMeeting Support

by Antlersantlers

My employer forced us to move from Zoom to GoToMeeting, and it was a huge mistake.

My complaints are many! There’s no waiting room. Your only options are flood gates open, flood gates closed. And when your meeting is locked you can’t see who is waiting to get in! There’s no option to mute all participants automatically upon entering and even if you do mute all they can still unmute themselves at any time. And anyone who gets dismissed can come right back in! You can’t spotlight one video for all participants, and the audio and video quality are abysmal. If you record a meeting, you better hope it’s short because it will take absolutely forever to convert and save. And there is no way to turn off video mirroring! It might be unmirrored for other people, but that doesn’t really help me when I’m trying to present and read anything physical. The settings menu is laughable too. You can change the aspect ratio of your video and that’s about it.

Genuinely floored this platform has lasted this long. Maybe it’s because the market isn’t that big? Do people not know there are better options?!?

by Cameron0208

DO NOT DOWNLOAD UNTIL APP IS FIXED!!! The app USED TO be decent. It wasn’t great by any means, but I never experienced any real issues. However, the app has become completely useless. It is absolute garbage now. My meetings don’t show up (ditto for desktop app), I can’t unmute myself when I join meetings, and if I call-in to the meeting using internet, I literally cannot do anything, including unmute myself. On top of that, the incoming audio only decides to work in sporadic spurts where it is fine for a short while, then cuts out for a time. The app has become nothing more than an icon. It lacks any and all functionality. I reluctantly work with both the mobile and desktop apps every single day. These 5-star raving reviews singing praise are straight up fake. Everyone in my company has problems every single day. Without fail. BEWARE!

by Angelic_spirit2019

So before today this app worked great. I could use it on my cellphone and basically if I had an incoming call, I would be able to answer it and put gotomeeting on hold then resume the call when I hang up the regular call. Also, I was able to make outbound phone calls while on the meeting using the app and it’s not allowing me to do that anymore. I really wish they would fix this! Very inconvenient especially since I have to make calls to other people and cannot do so unless I hang up the meeting. Please bring back the feature of letting us make calls and receive calls while on the meeting and make the app automatically put itself on hold until we hang up our calls