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Fix this app! I should not have to conpletely power off my phone and reboot every time I want to use this app. After the latest update the app freezes on a white screen and is completely non-functioning. The only fix I have found is to do a complete power off and restart of my phone. Obviously this bank is too cheap to do any QA testing before pushing updates. Also apple is dumb for not allowing you to downgrade when the newest version of an app doesn't work, which happens often because all these developers are too cheap to actual test their apps before pushing updates. So now I’m stuck with a non-functioning bank app until the bmo decides to hire a competent dev team. Total garbage! Makes you wonder where else BMO Harris is cutting corners. You are a BANK! You have money! Stop being cheap and hire some real developers!

The app often forgets who you are. Tonight I had to verify a transaction I thought I paid. Could not get in. Did not recognize my password, email, ssn or work on the web. Called customer service who asked me to verify the amounts on the past several transactions. If I had those amounts with me I obviously would not need access to my account. So then, I had to answer random questions from my long credit history and was told by a supervisor they could not help me because I got one question wrong and was told she was unaware of any problems with the app or website. Well, is It not obvious there is a problem since a long time customer cannot get into their account? She suggested I go to the branch tomorrow, all of which are closed on Saturday. The only thing worse than the app is the customer service, STEER CLEAR!

I dont bank with bmo but i have an auto loan with them. I also like to pay my bill as soon as i can. That being said, the app doesn’t allow you on certain tabs such as account info, transfers, and pay bills. All of which should be accessible by anyone trying to pay them back. Instead you have to externally transfer money from one account to the loan account and it doesn’t exactly say that your paying the loan off, just transferring money to it. Paying a loan should be under the pay bill tab and give you an option of an external pay. The logging out and crashing come from pressing the tabs which are not available, but are the exact same tabs you would need to get to, to pay(in this case transfer).