Contact Grain Support
Published by Grain Technology, Inc. on 2023-11-09 About: Grain provides a line of credit to your existing checking account, without
checking your credit score or issuing a physical card.
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How to Contact Grain Customer Service/Support
Listed below are our top recommendations on how to get in contact with Grain: The Digital Credit Card. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Grain: The Digital Credit Card. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
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Developer: Grain Inc.
E-Mail: [email protected]
Website: Visit Grain Website
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Privacy & Terms:
https://trygrain.com/termsofservice/
https://trygrain.com/privacypolicy/
Reported Issues: 26 Comments
By Arico Sumrall
1 year agoRun from this company!! they can not be trusted! Why does it take 4-5 days for a payment to post to my grain account and and the funds have been withdrawn from my bank account!! Scam Scam Scam
By Dionte Young
1 year agoI have been using grain for atleast a year now. I made a payment of $400 giving me a total amount credit off around$525 out of my $750 limit. When I tried to use some of my available credit it said I had a annual fee that I needed to pay before I’m able to withdraw. They took out the annual fee in March then refunded it in April. Don’t know why that was done but whatever I end up paying the annual fee again and now it’s telling me that my account has been charged off. How!? I’ve been paying more than the minimum every single month. I’ve been emailing them for the last two weeks with no response. Extremely unhappy with this company. Please do not put yourself into business with such a shady company. If i would’ve known I definitely wouldn’t have signed up. Read all these horrible experiences. Don’t fall for it!
By Peter Hayes
1 year agoGrain Technology is a scam! Contact the BBB immediately!!! The only way to beat the scum is to wash them out. They need to learn not to fuck with my money and my credit report. I’m done! Contact the BBB asap, they will help you and force Grain Scum to write to credit bureau to fix your credit. I hope and pray KARMA will get then.
By Jennifer Blea
1 year agoSo far worst app ever! No response and I e emailed multiple times. Please DELETE MY ACCOUNT!
By Dominique Macklin
1 year agoI can’t log in my account
By Ashley Green
2 years agoI have been trying to get in touch with grain for over a month with no response to change my bank account info and no response. They are going to start hitting me with a late payment. What do I do?
By Rakee Curtis
2 years agoScrew this company. I’ve sent numerous emails trying to change my bank and no one has responded not only did I send emails , but also tried to call and you basically just get the run around all I gotta say is if they affect my credit score I will dispute ALL THINGS DONE BY GRAIN this is totally not fair and they’re gonna mess up my credit score
By Jasmine Lattibeaudiere
2 years agoI am unable to update my bank account so now my payment is late I’ve been trying to contact them for a month.
By Rashad Bennett
2 years agoHi Grain, I recently got approved for $1000 credit limit on my grain digital card however, it asked me to send in more verification so I attached my drivers license, tax id, and social security but I have yet to hear back about it. I was wondering if I can get my Rashad.bennett05@redacted account approved so I can start using the digital card.
By Krystal Arnett
2 years agoThey have all of my banking info. This feels so uncomfortable 🥵. This was kind of an emergency and I thought the process would be a lot sooner. I’ve sent emails, DM’s and called the service number no response.
By Melissa Glass
2 years agoDO NOT USE GRAIN!!! I’m seriously thinking of filing a class action suit against Grain. They have falsely reported that my ill is 60 days past due. Every time I attempt to sign in to my account, there’s an ongoing issue. I continue to get a message that reads the following: “user name is incorrect,” while trying to delink my bank account. For some odd reason, Grain will disconnect your bank account that that’s linked for payment purposes. Oh, customer service just responded to my email I sent over two months ago.
By Jerry cropper
2 years agoUsed this account a few times. Paid off full balance in mid April of 2021, It’s now almost June and they are still reporting an incorrect balance! Texts, emails, & calls and there is Zero response. Last time i will ever use their services.
By Andrea Baldwin
2 years agoBeen trying to reach Grain via email, phone and text to change my bank account constantly since January 2021!!! 5 months and no one will respond. I need to change it because there’s no other way for me to make the payment on my account. They won’t allow me to change the details on the app. I can only contact them to do so. The old bank account was subjected to fraudulent activity. They are messing up my credit with late payment remarks. I need this resolved asap.
By Tamara Wilson
3 years agoHaving problem with my grain somebody please contact me back it affecting my credit thanks
By Jacqueline Clemons
3 years agoIt’s saying another user is using my account and that’s not true
By Teresa
3 years agoBeen trying to contact them since January 1st, no answer or not even an response through the email so I can change my banking information. Bad for business
By Lasha Beradze
3 years agoFrom December Cannot reach support team!! No response, no answer!!! WTF going on?
By Tanequa Harley
3 years agoWhy is it a hold on my account ? And i apply January 8,2021 and today is January 15,2021 and i have email and no one has reach out to me!
By Etienne Cooper
3 years agoStuck on analyzing account
By Yaee Jones
3 years agoIve been trying to use this app for a while now, and it just gets stuck on the screen, where it says "analyzing cash flow" while i have given up on trying to use the app, just wondering why it doesnt load past that screen.
By Shiovanna Forte
3 years agoCannot connect after several weeks once deposit was paid.
By Judy beal
3 years agoI am totally confused how this works. I am approved for 150.00. Do I get a bill, or what if I do t use the whole 150.00 ??
By Merry Pendleton
3 years agoI tried to connect my bank and I get a message saying another user is using that account?? That should not be happening
By TayyTae
If I could give 0 stars, I would
Once again, I cannot login to my Grain account. This has to be the worst app I’ve ever used. I’ve contacted support before and it literally takes months to receive a response. I have autopay setup so I’m not understanding why do I keep getting notifications from credit bureaus (not Grain) that my payments are late. I have yet to receive a notification from Grain stating my payment is past due. Yet, I received an email from Experian notifying me about a 30-day late payment. Tried to login to check and see why and of course, I can’t login. The money is NOT WORTH IT! I’ve emailed multiple times and just receive an automated message. This is affecting our actual CREDIT! You have to do better. It’s so freaking frustrating. This is like the 3rd time you’ve disconnected my bank account and NOT NOTIFY ME!!!! I don’t understand what’s so hard about emailing your clients/customers about any changes made to their account. This isn’t a simple checking account. This is an actual CREDIT account that reports to the THREE MAIN BUREAUS. People are working relentlessly to build their credit and make on time payments only for a company with EXTREMELY POOR customer service to destroy it over a technicality. FIX THIS!!!! I really should report this to BBB. Because this is absolutely ridiculous. I just logged in and decided to pay the card off and never deal with this company again. My credit score literally dropped 15 points because of YOUR mistake.
By Matt Hubbard
Don’t fall for it!
I took a $1000 unsecured credit line with them in May of 2020, mainly to decrease my credit utilization and get a bump in my score. Ever since then, it has been a maddeningly frustrating experience. In October, I wound up closing the checking account that I signed up with because I switched to a bank that had branches closer to me. Grain does not allow you to change your connected bank account yourself, instead directing you to email their customer service team or call their office. When calling, once you finally get to where u can be out thru to a customer rep, it immediately tells you that no reps are available call back later and disconnects. No option to leave your number or wait on the line or get a call back. I’ve called literally 30-40 times during business hours and no one has ever answered. The email is just as bad. It auto sends a reply that someone will get back to you, but it never happens. I have sent a total of 34 emails over the course of the last 6 months and literally not a single reply. In the mean time, they continue to report my payment as late to the credit bureaus and dole out multiple late fees to me, despite ignoring my pleas to pay using any other method. They literally have no other payment options besides using your connected account. I’ve never been more horrified by a companies negligence.
By GoGator
Buggy garbage app. Don’t trust them!!!
The application collects a huge amount of personal information but is extremely buggy. I definitely shouldn’t have trusted them with all of my personal information when they can’t even operate an app that functions as designed. First time I gave them all of my information and the app said it could not verify my identity. I tried again a few days later. This time I had to restart the app 2 or 3 times while completing ge application. Then I finally got a credit offer. I electronically signed the agreement and terms. Then it asked me identity verification questions (not the same step as the first time). None of the questions applied to me so I answered them accordingly. Then it said “we are having trouble connecting to our identity verification provider, please try again later”. I tried again as instructed and then it locked me out and just says they can’t verify my identity. I got several emails stating my bank account was linked to their ACH provider and I can’t even manage that. They just collected all of my information and connected themselves to my bank account and locked me out of their platform. Will definitely be reporting to the Federal Trade Commission and Consumer Credit Protection Bureau!
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