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by Bonanna4

I can count on three fingers the number of reviews I’ve ever given on anything and two of them were quite good....however, this app is so bad, even though I’m not as tech savvy as many of the other reviewers, I felt I should add my two cents anyway. I, too, found the requirement to reenroll ridiculous and felt like I was having to give to much sensitive info for an app that seemed glitchy at best. After several attempts, I ended up having to wait the better part of an hour to speak with a CSR who seemed exhausted after a day full of people like me. He was somewhat helpful, though and after a few more password issues, etc I finally loaded everything. Then the fun begins. Not only is the app extremely slow, but I found that I could not transfer from savings or checking to my Legacy credit card. Tried bill pay, no success. Today, could not even get the menu to pull up so I could log off properly. Very confusing layout, and hard to read. Nothing was wrong with the old way and this app is definitely less user friendly and just awful in so many ways. Sorry, Legacy, you blew it this time☹️

by Mathismatical

First I want to say that I love Legacy the Bank. I hate Legacy the App. The old App was perfectly fine. The only reason I can think of for the update were some behind the scene issues. It only really needed fingerprint/face unlock. The rollout of this app was horrible. It took half a week to get logged in. The Call Center was a lost cause due to the call volume. I feel sorry for the reps. I had to physically drive and communicate with someone through the drive thru. Could not go in due to Covid. Not their fault. Then after finally getting access to the App, here comes good ole IOS 14. This is mostly Apple’s fault for releasing IOS 14 so quickly. After going through all of this, I now have access after an update. The app is buggy, slow, looks horrible, and on top of all of that, we get wonderful advertisements for special offers from Legacy. This should be done on the site and not on a mobile app. Simplicity is your best friend when it comes to Apps. My poor rating is for the App and not the experience.

by Licensed Therapist

This app is awful. I don’t know why they deleted the old one since it worked fine, it’s features functioned beautifully. Now, there is no running statement in your checking, you can only see a single amount and not see history of what’s cleared. It’s slow and clunky and the other day I transferred $ and says I have set up for a regular transfer which I did not! That is scary to me that I can’t see what my money is doing. The sign in is not protected and anyone can see what it is for this app. I have heard people say they can’t do bill pay. I pray mine went thru. I’m afraid my long standing relationship with this credit union is coming to an end since I can’t do business like this. One family member of mine has already left because of this app. Think twice about enrolling in this bank if they don’t change this system. It’s already been a couple months. Where are the changes?