Contact M S Support

But not the store you actually need. M&S has also food only stores, not just full blown department stores. I wanted to find a M&S store with a Men’s Apparel department. This app doesn’t allow you to lookup stores that have more than just food or by available department. You cannot even scroll the map and do a “search here”. So if you are near an M&S only Food next to you, that’s the only (one!) it will show you. The feature should be called “store nearest to you” and not “search for a store”. Because you really can’t. The search requires you to know the name of the area where the store is located. As a visiting tourist in London this app “Store search” is quite useless.

I’ve had a number of issues with Mobile Pay Go where the transaction shows up as failed and does not provide a receipt and then the transaction does show up on my credit card statement. I get double-billed for the same purchase, through the app and then at the till. There is also no customer service for Mobile Pay Go so good luck finding someone to help you. M&S should link Mobile Pay Go to a customer’s account so the receipts show up for all purchases. They need to fix the bug where the purchase ‘fails’ and you still get billed and they need to provide customer service directly for Mobile Pay Go.

Spam text messages that won’t stop. Try to contact customer services, the app just loads giant desktop-sized web forms on your phone. And the comment fields don’t even render, so you can’t type anything. Try chat, type your message and the representative just leaves the chat without responding. They won’t even respond to emails. You can see why M&S is losing money. Good riddance.