East Texas Prof Credit Union Reviews

For the most part EastTexasProfCreditUnion works pretty well. However some of the features don’t have a back button make it sometimes difficult to navigate. For example, when trying to apply for a credit card at the bottom of the page EastTexasProfCreditUnion asks you to review the terms of service before clicking I agree and it will not allow you to click agree without first clicking on the terms of service link first. The problem is that their is no back button. Once you click on the terms of service it is impossible to go back and click the agree box. This little detail makes it impossible to apply for a credit card using EastTexasProfCreditUnion. Many of the features on EastTexasProfCreditUnion are completely unusable because of the lack of a back button.

I called and spoke to representative today in regards to my account. I had an issue with my card card being compromised and so I went in and paid the 10 dollars for the quick release. When I tried to use the new card onmy PayPal acct. I was told that this card was attached to another account. it had been deactivated for fraudulent charges. I was transferred over to card services and places on hold for over 1 hour and the phone hung up in my face. When attempting to call back I was sent to automated system. This to me is poor customer service. The teller before transferring me told me basically that I was lying because they did not recycle numbers. I have banked with ETPCU for over 20 years but this has me feeling like I need to find another bank

I absolutely HATE EastTexasProfCreditUnion . Available balance is constantly changing. I don’t have time to keep a check book and balance it so I depend on EastTexasProfCreditUnion to tell me my actual balance available especially with 5 kids and a fast paced schedule. MULTIPLE times it is inaccurate and then fees get tacked on back to back because a charge is taken out then deposited back and charged again as a separate transaction when it’s the SAME one and we end up in ridiculous amounts of fees. If it was real time… these fees could be avoided and non existent because we’d know not to overspend or what our ACTUAL balance is.

These people deposited money in the wrong account, and we therefore had a check bounce even though we had 10 times more actual funds on hand. And then they had the gall to charge an overdraft. They will argue with you when you make a deposit, the simplest thing for a bank to do. They put a 10 business day hold on a simple deposit, which is simply stupid in this day of internet banking. And when you question them about what they do, they get rude.

Until the mobile deposit feature gets fixed this is all i will give EastTexasProfCreditUnion since its really the only reason I put or on my phone. i constantly get not enough light EVEN when I'm using a flash light which you SHOULDN'T have to do and other times it tells me the deposit I'm entering DOESN'T match what the software is detecting. Which in my opinion should be double checked by a real human anyhow hence the reason it stating it could take a few days for mobile deposit to go through.

Love the simplicity of use and how to navigate around EastTexasProfCreditUnion . Love the mobile deposit feature. The only thing I wish was different was that you could see a picture of the checks you write after they are deposited like you can on the desktop website. Sometime people cash the checks weeks later and you forget what that check was for and you cannot view it in the mobile app, you have to go to the website to view image of check. Other than that it’s an amazing app!

It’s very apparent that anyone who remains with a service company/CU IS BEING WELL SERVED! Started using the Teachers CU January 1973 thru the Marshall branch as a beginning Ag Teacher - you’ve continued to serve me EXCEPTIONALLY WELL .
Thank you ETPCU for being there for me at the start of my career, fresh out of college, and helping me to establish a financial home!

EastTexasProfCreditUnion is extra easy to navigate. It's so much better than other banking apps I've used. I'm really glad I switch banks from a national to this credit union.
..... The best part isn't just a great app, it's the people that work there and treat you like an addition to their day instead of an interruption.

So far, so good. There is one lady that works in the drive through that seems to not be real happy with herself, so I as a customer when I leave the window I’m not as happy or joyful. I really try not to use the drive through service.

Not sure what’s going on with mobile deposit, but I’ve tried 18 time to deposit a money order the same way I have in the past and it won’t detect the amount of the money order.

As a member that has been with this Credit Union for over 20yrs, I can say that every employee that I have had contact with has been very polite and helpful for each and every transaction. Very nice people from the top down.

The ability to check my account balance at anytime is great. And to deposit a check from any location is even better. Covid allowed @ least one positive in that I became more fluent in using media sources:Alexa, zoom etc. Thank you for the opportunity to express my gratitude.

I’ve been banking @ ETPCU for many years, since shortly after they opened. I get good service, just like I did when I lived in Longview, even though I now live nearly 2 hours away. I wish there was one here in Fate. We don’t have any bank here, & Fate in ROCKWALL County is the the fastest growing county in Texas. It is also one of the riches counties.

Doug Martin you are an asset to the credit union , excellent job Doug ,special thanks for your loyal, dedicated, professional, and caring services you have rendered us. Just taking the opportunity to thank you and invite others to choose East Texas Professional Credit Union whether its a car, personal loan or other financial needs, Doug Martin’s expertise is an asset to members. Doug Martin assumes their need as if it were his own need. Doug your expertise has helped us achieve many of our goals, we recommend you as a financial leader. Your
Professional, dedicated abilities to everyone who need financial guidance, a car, or whatever a member needs to reach out. Go get what you need everyone in this area.
I assure you that you will be pleased. God
bless each of you Spiritually. Physically, and Financially. Stay safe and pray. Stay safe and pray all the time Luke chapter 18:1

Mr. & Mrs. Otis & Dorothy Malone

Same bank, same signer, small amounts, sometimes typed out (always deposits), written (sometimes will deposit). The main reason I wanted EastTexasProfCreditUnion . All stars would be possible if the mobile deposit would work better for me.

EastTexasProfCreditUnion is easy to use and makes life much more convenient. Now that you can link accounts, I can see all of my accounts with only one ID.

This makes banking much more convenient for me as my work hours vary and I can’t always make it to a branch office when they’re open.

ETPCU has been my bank and savings institution for over 40 years! Much has changed but hometown service still remains. I wish they offered Health Savings Accounts. I have had to go to another credit union for that. Not sure why they still don’t offer that important kind of savings account.

I used to call the automated info line all the time and thought that was an excellent way to check my accounts. EastTexasProfCreditUnion is absolutely phenomenal for me to monitor my account and I don’t have to worry that I will miss something! thank you for EastTexasProfCreditUnion and special thanks to the wonderful and sweet young lady who set me up with EastTexasProfCreditUnion . I am not the most technologically capable person and really appreciated how patient she was for me.

As far as most US banking app go, it’s as good as most and better (in a few areas) than some. I’d like the ability to transfer funds to other banks electronically. As it is, I can debit card for some payments but others require electronic check, which aren’t immediate transfers. And the Federal banking transfer system is a joke. It may have been state-of-the-art 20 years age but not anymore. Sorry that’s not your fault.

Anyway, EastTexasProfCreditUnion is easy to navigate and useful. I like it quite a bit.

I thank God everyday for ETPCU..... Everyone there is courteous and professional and will in every opportunity to give you the upmost service.... THANK YOU TO THE TEAM..... and I can truly say my entire family banks with ETPCU and my future generation of family will as well.... be bless