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by Yagadah

Do not and I mean do not bank with this company. Their customer service is worse than horrible. I attempted to withdraw money from the one of the ATMs they suggest using and the Atm debited my account and did not provide the money. I called for file a dispute and it’s been over one month still no resolution. I provided the receipt from the atm saying the atm could not provide the money at the time and still no resolution. A provisional credit you ask, no, I have not even received one of those. I was instructed that IF the dispute took longer than 10 business days and I mail a letter to their P.O. Box that I could receive a provisional credit. I mailed the letter and during holiday season in a pandemic, they informed me they did not receive my letter within 10 business days. I was not made aware the letter had to be received within 10 business days. During holiday season of a pandemic, they received the letter on the 11 business day. I later found out that the letter could have been emailed which I would have done because who wouldn’t have. I called and called only to be received with long holds and empty promises. Christmas Eve I goto withdraw 300 and a month later during a pandemic, I still don’t have my money. They have no locations or no banks I can goto so instead I can only hope and pray. Do not bank with them please!!

by Nickickk

⚠️ Please read this review clearly as I would never use this bank ever again❗️This bank is dangerous❗️This is a warning❗️I used the mobile deposit feature to deposit a $300 check because GoBank promise most checks usually clear within the next or 5 business days. I trusted GoBank, but it has been 10 days!! The checks still have not cleared! I called GoBank 4 times to try to cancel and they won’t. I keep getting an error when trying to send an in-app message. This is extremely excessive and very frustrating! My local publix would have cleared my checks within minutes! This was absolutely the worse mistake I have ever done. I would NEVER wait 10+ days for a check to clear, this is not 1996! This is 2018!! I’m fed up of this bank! ⚠️ Another terrible incident I was in: I had an unauthorized transaction for $400 in March. I had to dispute through a paper form which I had to mail. It took two entire weeks to get my money back!! I was literally out of $400 for 15 days! I was scared they weren’t going to give my money back. Unbelievable! Please stay away from this bank. The moment my checks clear I am immediately deleting this app... 10 days for a check to clear and 2 weeks to get your money back? No thank you. Please avoid GoBank, unless you want to wait weeks for your money.

by Sum1big

This is a good bank if you’re trying to have a secondary account. As a primary account, it’s very inconvenient. 500$ limit daily is a bit annoying unless you don’t use cash much. Also, if you’re waiting for a new card, they don’t give you alternative ways to access your money. With that being said, there should be expedited card shipping. I appreciate the security but not when the security prevents ME from accessing MY money. I sacrificed 5 years for this country and you won’t let me access my disability. Like, am I supposed to go stand on a corner so I can eat today? I can’t wait to close this account. Customer service is terrible, they make no effort to help solve the problem. I guess I can feel comfortable knowing my money is safe but I can’t put food on the table for my family. Even if I go out and do some Uber, I can’t access any of that money either. Poor preparation on my part, but, that doesn’t take away the fact that this bank is standing in the way of my money. Please, save yourself the headache and choose a bank that works with you on your problems, not against you. They haven’t offered a single solution to the problem. “Just wait for your card sir.” “There’s nothing we can do sir.” This bank doesn’t even deserve one star. Yeah, I’m mad. Wouldn’t you be if you’re bank prevented you from accessing it when you need it the most?