GUARDIAN® Providers & ID Card Reviews

GUARDIAN doesn’t work for customers covered through Cover CA. Also, there are dentists in there network that are out of business. I’ve been paying for months and when I needed to see a dentist, it turned out they had closed a long ago. Then I tried updating to a different dentist in the this app network and they didn’t have a working phone number or email address. I’m really worried about my teeth and I’m not able to see a dentist because this app keeps offering closed offices to me.

Also, the website takes 2-3 business days to update anything so it kept telling me I had outstanding payments and I paid it multiple times before realizing that submitting payments through the website doesn’t change the status on the website.

Updates GUARDIAN - it said cards could be added to apple wallet (finally). Instead it not displays an error message and can’t even get the cards in GUARDIAN . Ok, that’s broke so I look as the find a dentist option. It says to look at you card to find out what kind of plan you have. That should be built in. You have my ID, you should know which plan I have. Really bad programming! I have no idea how anyone gave it more than 1 star - it deserves none since it pretty much useless.

Also something’s broke in the ratings. It shows mostly 5 star ratings but all but a few of the reviews are 1 - 2 stars.

GUARDIAN is stupid. You can’t use it by just logging in and finding a dentist etc. You have to know whether you are on a PPO etc when you should be able to log into your account and access the providers associated with your account data. Of course I can save dentists or log in to print or email myself an insurance card if I need to, but that’s about it. I guess I expected something a bit more sophisticated.

You have to manually log in every single time you open GUARDIAN . Ridiculously antiquated. I have to dig out my user name and password every time I want to use it or when I’m standing at the dental office to retrieve my card. How is this in any way handy? I understand the need for privacy and security but get with the times for crying out loud and offer touch or Face ID login if you’re going to require this. I deleted it. It’s easier and faster to just grab my actual ID card out of my wallet.

I am unable to login to GUARDIAN despite having the correct credentials and being able to login via Desktop. GUARDIAN claims my account was locked and I called support and was told that I could only use the desktop version and not GUARDIAN . The link to app support is broken as well.

So until the issues are fixed I don’t recommend bothering with GUARDIAN. Just doesn’t work.

GUARDIAN is not very user friendly. Once open, it takes you to an internet browser page that is not optimized for mobile layout.
After GUARDIAN redirects to the website, it gives me an error message when I try to log in. I know it is not my user information as I am able to log into my desktop computer’s browser.

It is useless.

This is based on this insurance provider and GUARDIAN . GUARDIAN tells you guardians dental providers that they work with . Every single one I call is not accepting new patients . So I’m forced to find someone then the dental insurance only covers what they want to. Even on two fillings my bill was 350. Insurance covered 170 and said the rest is on me because I chose my own dentist . Not sure what I’m supposed to do but stay away if at all possible

After the fifth time to contact them they finally give me my information. After that find a dentist, the majority of dr that i called were not working on the location they mention... very disappointed. I didn’t use for almost a year and when I really need it I didn’t received the service that I was paying for. I will not recommended

This is a waste of time. Wish Gurdian would spend some money to have an app build. They basically are loading the webpages from GUARDIAN , that makes for a terrible experience that if you make a mistake you have to start from zero. Save yourself a lot of time and just go to the website. GUARDIAN is garbage.

I tried to find a new dentist in the list of general dentists in my neighborhood after my dentist died about two years ago.
I called three dentists that were within 10 miles from my house. They were all either specialty dentists or would not take HMO patients. Goes without saying my own dentist, the one who died two years ago, was still listed. The list is totally outdated and in its current form not useful.

I downloaded GUARDIAN to get my ID card, which was perfect. But it was the ONLY good thing. You can’t do anything else useful. I can’t find my dentist, who contracts with this app. And that’s about all you can do. You can’t see claims, benefits or anything else of use. PLUS I cannot add my ID to Wallet. I downloaded a pic instead. I’m going to delete GUARDIAN to save on space…

After creating an account via the apps browser, instead of being redirected back to GUARDIAN to log in I am told to login within the apps browser which makes 0 sense.

Thus far GUARDIAN seems intuitive except the text isn’t showing right now!!

As someone who has been on teams that build mobile apps, the find a dentist functionality is pretty terrible. Clunky, difficult to use, and the search only returns a limited number of results. You can’t even search by map area that you’re viewing.

I’ve tried to register 5times and won’t go through

Wouldn’t recognize my credentials. After resetting credentials and getting access I couldn’t get my dental plan cards. On phone they told me my cards weren’t available from GUARDIAN . So I asked “then what’s the point of GUARDIAN ?”. They were unable to provide an answer to this question.

The information that GUARDIAN provides is fine. However, I wish it could be used to download explanation of benefits and to file claims.

I’ve only had GUARDIAN for 5 minutes and does not recognize my login credentials. I wish I had read through the reviews before trying this, because I could have saved the frustration of being told my user ID does not exist when it very well does!

Searched for dentists in my area. All 50 results had the same exact address so the map wasn’t usable and I wasn’t able to see which were in my town vs the next town over. Not accurate or helpful.

I have tried so many times to get a card or any information to be able to get the care needed .... I am always hit with a road block and get no where so I have basically wasted an entire year paying for coverage and not getting anywhere with this insurance provider

Very pleased with our coverage. this app works very well with Dentists and Optometrists.

GUARDIAN really does not do much. It doesn’t remember login info, or allow you to sign in with Touch ID or Face ID, and won’t allow you to save your insurance card to Apple Wallet for easy access. Overall, it just doesn’t do anything too useful.

Could not use mobile app. Was unable to register. Would not allow you to select yes for agreement. Asked for 2 digit birthday but only allows for one. Does not fit into mobile screen must scroll.

Useless app with zero functionality.. it can’t even do a basic feature- load the ID cards.. when you ask it to load the ID cards, GUARDIAN either crashes or shows an error message... zero quality check from the developers...

Constantly getting a “no data available error”

No Face ID login or saved credentials.

You cannot use GUARDIAN like you would the website; it does not have all the features.

I need criwn work done to help prevent a major problem but Guardians denied it. Went to GUARDIAN to try and get contact info to request a call back from their “expert” who made decision but no option to do so. App needs to have more features other than dentist in network.

We don’t need bug fixes or stability improvements, what we need is an app redone from the ground up to take advantage of the huge screens we all have now and ESPECIALLY Apple Wallet support. I switched from Delta Dental to you, only to find a terrible terrible app and no support for Apple wallet.

Very difficult to sign in
After putting user info and password
There is nowhere to submit info
The typing template covers any submit button
You hit send and nothing happens

My login and password work on the browser but not GUARDIAN ? And I can’t access the browser login on my phone because the popup disclaimer won’t allow me to scroll over to hit the continue button?!?!?!? HORRIBLE DESIGN. Wish I could give it negative stars.

Beyond frustrating. GUARDIAN as a whole, that is. This is the only health insurance app that has become unbearable to attempt my registration. I’ve never had such a LONG AND DIFFICULT time with what I thought would’ve & should’ve been a rather easy and effortless signup scenario...PISS POOR