Contact Guardian Support

by 747282818sjdjdj

This app doesn’t work for customers covered through Cover CA. Also, there are dentists in there network that are out of business. I’ve been paying for months and when I needed to see a dentist, it turned out they had closed a long ago. Then I tried updating to a different dentist in the Guardian network and they didn’t have a working phone number or email address. I’m really worried about my teeth and I’m not able to see a dentist because Guardian keeps offering closed offices to me.

Also, the website takes 2-3 business days to update anything so it kept telling me I had outstanding payments and I paid it multiple times before realizing that submitting payments through the website doesn’t change the status on the website.

by Maryann117

Updates the app - it said cards could be added to apple wallet (finally). Instead it not displays an error message and can’t even get the cards in the app. Ok, that’s broke so I look as the find a dentist option. It says to look at you card to find out what kind of plan you have. That should be built in. You have my ID, you should know which plan I have. Really bad programming! I have no idea how anyone gave it more than 1 star - it deserves none since it pretty much useless.

Also something’s broke in the ratings. It shows mostly 5 star ratings but all but a few of the reviews are 1 - 2 stars.

by Ibl0b

You have to manually log in every single time you open the app. Ridiculously antiquated. I have to dig out my user name and password every time I want to use it or when I’m standing at the dental office to retrieve my card. How is this in any way handy? I understand the need for privacy and security but get with the times for crying out loud and offer touch or Face ID login if you’re going to require this. I deleted it. It’s easier and faster to just grab my actual ID card out of my wallet.