Carbon Health app not working? crashes or has problems?

Carbon Health Status

Last Updated on 2024-11-07 by Carbon Health Technologies, Inc.

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Common Carbon Health Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Carbon Health app on iOS and Android devices. Solve all Carbon Health app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Carbon Health iPhone Issues and Solutions

Carbon Health iOS app crashes, not working, errors
Carbon Health iOS app network issues
Carbon Health on iOS has black/white screen

Carbon Health Android App Issues and Solutions

Carbon Health has errors/crashing/not working
Carbon Health server network connectivity issues
Carbon Health has black screen

Carbon Health iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Carbon Health app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Carbon Health app crashes or not working on Iphone (iOS):

Close and restart the Carbon Health app on iPhone
Update Carbon Health app to the Latest Version for iOS
Uninstall and reinstall Carbon Health iPhone app
Update your iPhone to the latest iOS version

Fix Carbon Health on iPhone unable to connect to server/internet connection issues::

To resolve Carbon Health network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Carbon Health black/white screen (blank screen) on iPhone:

Follow the Carbon Health iOS app troubleshooting guide Here →

Carbon Health Android App Issues and Solutions

Fix Carbon Health not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Carbon Health app issues:

Force Stop the Carbon Health App
1. On android, goto "Settings" » click Carbon Health app. » click "Force Stop".

Update Carbon Health to the latest version on PlayStore

Clear Carbon Health App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Carbon Health app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Carbon Health.

Fix Carbon Health unable to contact server/ Carbon Health internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Carbon Health » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Carbon Health » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Carbon Health on android.

Solve Carbon Health black/white screens issue on Android:

Follow the Carbon Health android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Carbon Health Technologies, Inc., developers of Carbon Health.

About this app

Carbon Health – For Providers is an all-in-one EHR, providing telemedicine, billing, scheduling, messaging, and orders, all in the same place.