Contact Highmark Plan Support

I have used the website and mobile site for as long as I’ve had Highmark and other than a few oddities they both have been excellent. This app on the other hand is absolutely useless! 1)It shows “No Progress Information” under my deductible progress, even though I’ve had 45 claims so far this year. 2) When you click on “View Benefits Grid” it just keeps trying to load something but just sticks and app has to be closed. 3) “Find Care” would be awesome if it actually worked, when you first click on it, you see the first 5 (of 48) doctors nearby, but you can’t do anything from there - no matter what you attempt to do the screen flips to no providers in my area. It is so glitchy that it’s not even worth having the app taking up prime real estate on my phone. And yes.... I have uninstalled and reinstalled 3x with no help also.

I need landscape mode because it’s bigger and easier to see. The app is worthless without it. You’d think an insurance carrier would understand they have elders who would be the ones who use this the most often. Lastly. A law was past making insurance companies pay doctors at least what Medicare pays. I’m losing my Crohn’s specialist because this company is breaking the law and won’t pay Delaware Center for Digestive Care appropriately and also refuses to negotiate or even discuss fees. I pay for the best insurance you provide and you’re trying to kill me by taking away the best doctors.

Searching for a provider is a nightmare! Not only do you have to type your password just to run a provider search, the search kicks you out after a few minutes. If you click on a provider/link you must again type your password after getting kicked out to restart your search. Additionally, the list of providers is wildly out of date and ineffective. Multiple offices I have called are permanently closed but listed as accepting new patients in the app.