Lyft Reviews

Lyft Reviews

Published by on 2025-02-10

🏷️ About: Lyft is a transportation app that matches riders with drivers, helps them find the quickest bus route, or shows them the nearest scooter. The app is easy to use, and riders can choose from up to 9 different ways to go, all available right from the app. Lyft prior... Show more


       


Overall Customer Experience 😎


😎 Positive experience
53.6%

🤬 Negative experience
29.1%

🫥 Neutral
17.3%

~ from Justuseapp.com NLP analysis of 15,449,328 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

-Vital service for those who don't drive

-Most drivers are courteous

-Swift in refunding money and sending apology emails

-Fixes problems in a timely manner



Read 38 Customer Service Reviews 😠💢

4.9 out of 5
DO NOTTTT get Lyft pink

Complete waste of money. I’ve been riding with this app for over 3 years now. Obviously if you already have dealt with this app, you know it’s absolutely terrible. I figured since I used this app so much, getting this app pink would be better since I use it for longer distances.
Absolutely ... Show more

STOP USING LYFT ALL TOGETHER

I have never experienced anything like this.I was almost about to be late to my job and I can’t be late so, I decided to call a this app, everything went well I see my driver coming close so I wait outside, but he just kept going straight instead of turning, so I seen that he kept going straight a... Show more

No direct customer service communication

I have been a consistent daily customer for years. this app has turned their app to be not customer friendly at all. They should have at least more options buttons in Lyft in case something goes wrong. About 4 weeks ago I cancelled a ride because the driver whom they had literally just linked me ... Show more

Estimated time is a lie

I’m late to work everyday using this app because they always lie about the estimated arrival time. They say my driver will be here in ten minutes or so, the driver will still be in the middle of dropping someone off so that was a lie. They always assign a driver already driving and of course soon ... Show more

Received An Erroneous Health Violation

I had a driver cancel my ride while still over 10 minutes away from my pickup destination and thought nothing of it at first. The following day I received an email from this app stating I had received a Health Violation because I failed to wear a mask. I immediately reached out to let this app kn... Show more

LYFT Damage Scam

I was on my anniversary vacation with my fiancé when this app got me. We were in Miami and thought it would cheaper if we ubered or took this app everywhere. So at 530 pm we wanted to get dinner. this app driver shows up we get in and quiet ride all the way to our “destination “ . He drops off t... Show more

They are selfish, don’t care about their customers or their drivers

I’ve been using this app over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minu... Show more

MAJOR issue with “Wait & Save”

I waited for an hour and never got a ride. I was paired with several drivers who appeared to have every intention of coming to get me, but every time they got within 8 minutes of me, your app kept auto-cancelling the rides because you “found someone closer” (none of which were more than 2 minutes c... Show more

Frustrated

I’m sick of Lyft and Uber!! Lyft needs more rules and regulations for the people that choose to be drivers. You guys need to make sure there are drivers at all hours of the day! Sometimes I can’t find a ride after work, I can’t help that I don’t own a car and the buses aren’t running. It’s unfair... Show more

Bad Experience

My first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way a... Show more

Fraud

I normally use Uber. I trust Uber more than this app. One of my sister is using this app since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the this app app and I made account then I booked a ride for $7.58 from dentist to my work it was a... Show more

Payment Issues

Reader’s Digest Version:

I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the this app app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance,... Show more

Order process more confusing

I’ve been using this app for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposef... Show more

Unsafe routing and inaccurate wait times, condescending website.

I took a this app after a 2 week hiatus and now remember why I stopped using them. First off, their touting algorithm has no concept of two way streets and often sends a driver to arrive on the wrong side of the street or drop off on the wrong side of the street. You have 2 options in this case - ... Show more

Very few drivers

I used to absolutely love this app and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour l... Show more

App 100%; drivers 75%

I’ve had good experiences throughout my time using this app. The one time I didn’t was on New Year’s Eve/ New Year’s Morning. Now while most passengers agree we don’t want to cause trouble or a mess for our driver, sometimes this is unavoidable. When I brought my coworker onto our this app to get... Show more

Ride shares such as Lyft have greatly improved my quality of life

this app has absolutely been a vital service for me. I don’t drive, so most of the time I use public transit or I’m walking. this app has come in handy on so many occasions when I’ve needed to get some place quickly. Most of the drivers are courteous (too many of them play music that is not to m... Show more

Lyft Satisfaction Survey

When in need of a ride, this app is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my ... Show more

Very trust worthy service

I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened this app was swift in re... Show more

Bad drivers are ruining your app

I’ve had this happen on multiple occasions, but this time is the worst. Drivers are running multiple driving apps at a time to “line up” their next ride. Unfortunately, this takes away from the major advantage of using an app ride service in the first place: the ability to track your driver & s... Show more

Non existent customer service

I have used this app for years and in different countries and I honestly say that had the web got bigger the quality got so much worse . It’s like anyone can be a driver but no upkeep or checks are done . They can come smelling of weed or just dirty , speak to you however they want , be incredibly... Show more

Before choosing this app you should know how awful the drivers are treated!

This company has no respect for the drivers they will steal from you every chance they get via cancellation fees and app payment issues etc. when you call to rectify the situation they disrespect and talk down to you in hopes that you will lose your temper so they can disconnect the call. If you do... Show more

Rip off!

this app no showed me twice in the same day. Each time I was outside waiting watching Lyft and how close the drivers were to me. Twice they came within 6 blocks from me and then Lyft stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while ... Show more

Might as well go to Urber

Honestly every rider has their own experiences so this is mine. I live in a brand new neighborhood that hasn’t quite made it on the gps yet so I understand it can get a little complicated. I make sure to leave a note or call the driver to let them know it’s the next neighborhood over and I even ord... Show more

One of the worst and most expensive app I’ve ever used

this app will literally destroy your whole paycheck. They will trip you in a death trap. When you first download Lyft , you’ll notice that the price is really cheap, but as you keep using it, they’re keep adding to it, and the next thing you know you’re paying twice the amount you used to pay to g... Show more

Lyft pink pass

Please no one should fall for this scam this is not a deal this app advertises that the this app pass offer deals and 15% on unlimited rides. My fare price for 20mi is at max 28 dollars with heavy traffic and bad weather conditions. Now since I signed up for the this app pass I received a 15% di... Show more

Misleading, messy and causes me to be late for work

When I got a this app and the driver’s car smelled absolutely disgusting, like vomit, I reached out to customer service to ask for a refund. It’s been almost a week and no one has gotten back to me. It’s also ridiculous that there is no public number or email to reach out to. You can only get help... Show more

Don’t trust current location.

Several times lately I’ve found that if I didn’t specify where I was by entering an address the this app driver could not find me. I asked a this app driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I d... Show more

Used to be better

I don’t know what’s been going on with Lyft, but it has been absolutely frustrating and getting worse. Today I requested a pickup, and automatically it asks if I want to be picked up at work (I’m assuming because I request there a lot), but today I was a few blocks away so I had to adjust where I ... Show more

Need an easier way to get receipts for expense reporting

Been using this app for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to ... Show more

Better than Uber!

It’s more affordable with the wait and save thing and the customer service was good when I contacted them when I had an issue, like I put the wrong location things like that.
I don’t have a car yet so it’s a good way to get around and better than Uber. That’s why I had to delete my app with a r... Show more

Cheap Rides for Drivers and Terrible Customer Service!!!

I’m a this app and Uber Driver for one year now. At the normal rate, this app pays Drivers a hair more than Uber. There is hardly any Primetime and when there is, it’s at a very low percentage except when there is extremely inclement weather. As a full time driver driving for both Companies, the ... Show more

Lyft should give bonuses to their perfect drivers

I have used this app & Uber and I can easily say I will never use Uber again not because the drivers are terrible but because the UBER platform is horrible. In fact I deleted that app because of poor customer service.

Now to this app. The drivers are incredibly polite & happy. The... Show more

L Woods
2022-08-15

Do not trust Lyft! $150 damage scam! Driver lied said we damaged the car. Party of 6 in the car / no one did what the driver said. He said someone broke the headrest. Total scam! Don’t use lyft! They will rob you.

William A Brown
2022-07-25

I authorized a trip for $21. My credit card alerted me the charge was $41, $20 was NOT AUTHORIZED! They had NO CUSTOMER SERVICE PHONE NUMBER!!

Nathan Howell
2022-06-08

They charged me a $20 fee without my consent or even informed me about it. Unreal of a company. The worst experience you could ever have. Wish I could leave 0 stars.

Augustus
2021-12-25

The app stopped working 5years ago, it says that my drives license is not valid. I am unavailable to get a ride unless someone else orders for me. The customer service doesn't seem to know what they are doing and keep reading the same questions that I present to them.

Frank Lundie
2021-07-11

This company should not be in… This company should not be in business!!!! They don’t even deserve one star! Their customer service is full of excuses on why they they operate the way they do. I know not all have had a bad experience, but ours was the worst! When you plan a pick up with lyft a couple... Show more



Is Lyft Safe? 🙏

Yes. Lyft is very safe to use. This is based on our NLP (Natural language processing) analysis of over 15,449,328 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Lyft Is 64.8/100.

Safety Analysis

94.8% of users say app is Safe 👍
94.8%

4.4% of users have Some Concerns ⚠️
4.4%

0.9% of users say app is Risky 🚨
0.9%


Is Lyft Legit? 💯

Yes. Lyft is a totally legit app. This conclusion was arrived at by running over 15,449,328 Lyft User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Lyft Is 85.7/100..

🔏 Privacy & Data Safety

Lyft collected the following data from you:

  • Data Used to Track You:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  • Data Linked to You:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data
  • Data Not Linked to You:
    • Contacts

Pricing Plans 💸

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Duration Amount (USD)
Monthly Subscription $14.99


How was your experience with Lyft? Post a Review




Features

- Matches riders with drivers, helps them find the quickest bus route, or shows them the nearest scooter

- Easy to use

- Pay directly in the app

- Health safety requirements to help protect everyone in the car

- Riders and drivers are required to agree to a few simple rules before using Lyft

- Drivers are encouraged to practice extra health and safety precautions every time they get on the road

- Choose from up to 9 different ways to go, all available right from the app

- Lyft ride types may vary by region

- Prices vary based on market condition

- Collects device's language settings

  Contact Support
Developer:
Lyft, Inc.

Contact e-Mail:

Website:
🌐 lyft.com

Privacy Policy: