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Was traveling my trip takes almost 16 hrs. I have taken this trip many times in the last year. Some trips were just fine. However lately the staff is just awful. I have to explain this to someone. So I purchased my ticket for $81. Trying to board the train the lady employee kept talking and talking to a customer about anything other than Amtrak information. So I finally get in the train. At this time the whole cart was almost full. So I went to the seat I was assigned to and there was an woman larger than myself it was obviously not gonna work for us for 16hrs if half that time. So both embarrassed I flagged over the conductor and explain our issue and he of coarse said smirky we’re all booked and full. Then the other woman who walks the isle. Again she argued and scolded stating loudly in front of everyone and I felt completely shamed. Not to mention that half of the train was empty. A man almost to late to even run before the doors closed. He got to be seated in one of the seat in the back of the carts. The whole 15 hrs not a person was set there. I had to walk past it in and off train and to the washroom. Hopefully this doesn’t again I also feel that my tickets Iv been buying is nothing to Amtrak. I have mention these employees and still nothing was done on either side

First off the train is not practicing social distancing rules there are multiple riders who are placed directly next to others who are not boarding together, there is a notice on the Amtrak website that there will be one passenger to each row, that also is not accurate or being unforced. Also there is mold in the last cart that sits 12 people. I am sending an email with pictures of that issue as well. And it’s not just a few spots of mold I mean the whole upper fixtures where each personal seats lights are have mold on them. I have videos of that as well. When notifying an employee on board they said “oh yeah that could be black mold” but they still decided to sit my 3 year old son directly underneath it! I asked many times if I could move and they stated “due to social distancing I could not, which was not an issue last month when I rode Amtrak trains. I was allowed to move seats due to my own personal safety concerns.

My arrival was delayed 2 hours and I found out from someone not aboard the train. The staff apologized over speaker for a delay, but provided no details. I had to call off work. Customer service rerouted me a dozen times before I got a recording saying that what ever department that could help me with the issue was closed for the holiday. This isn’t the reason that this is the first and last time I will use Amtrak, however. There were signs all over stating that masks were required. There was also a recording played over speaker. There was also a “Covid-19 questionnaire” that had to be filled out prior to boarding. So why is half the passengers sitting in my car not only mask less- they are hacking, coughing, sneezing all over the place and the staff (walking back and forth) isn’t enforcing anything? It’s like a moving urgent care and I’m literally praying that I don’t catch anything.