Contact Bloomingdale s Support

I always like to use app instead of the website but this app makes things hard and complicated after each update and push me to use the website instead. I’m point some big issues that I have. •first, I noticed in the new update there is an extra banner on top of your list under search bar which is for ads!! It’s a big banner for a phone’s screen and you are not able to get rid of it. Not to mention when you’re looking for something you have all the search panel on top and this leads you to just see 2 items in your screen at the time when you wanna check something. This is a huge turn down if you wanna look for something with the app and complete waste of time!!! •second, when there is one size available for an item, I’m not able to see the size on that! In fact, you need to add the item to your bag and see the size at checkout which is not normal. I don’t know the reason for this but again it is such a waste of time and nonsense. •Third, as we all want to have a easy to use app specially for shopping this app crashes a lot more than usual (compare to other shopping apps) which makes it inconvenient for users. I hope the developers fix this issues soon because in this case I perefer to use the website than the app.

After cancelling my order twice, and being on the phone they told me they cancelled it because they couldn’t verify billing information. They are also very vague and keep saying use differently information and “ call other companies” make sure your information is correct. The credit card I use, I have been using for years and I verified with them twice. Since they’re so vague, I asked to speak with a supervisor. Their customer service plays games every single time you call and ask to speak with a supervisor. The minute you ask to speak with a supervisor the customer service representative all of the sudden starts to say “ anyone there, I can’t hear you, I’m going to hang up” then they hang up. They play games and pretend they can’t hear you every time you ask to speak with a supervisor. Horrible customer service!!! I don’t have time to keep calling back several times.

I believe a department store like Bloomingdales should have a much better app than this!!! It’s so complicated to place an order that at some point you end up going to other websites to buy staff! 1. Payment options: the app is so sensitive that every time you have to re-enter the information over and over again. If you want to change your payment method or you want to use more than one card forget it! You will get a headache. 2. If you want to add a gift card or you have a store credit there is no way you can guess where to input the information. And again you have to go back, call customer service( which is great by the way) and find out how to do it. And, of course, you have to start from step one!!! It’s not good for such a respectable and famous store to have this type of app.