MeinHeidelberg app not working? crashes or has problems?

MeinHeidelberg Status

Last Updated on 2024-11-05 by Stadt Heidelberg

I have a problem with MeinHeidelberg

Are you having issues? Select the issue you are having below and provide feedback to MeinHeidelberg.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with MeinHeidelberg? Report Issue

Common MeinHeidelberg Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MeinHeidelberg app on iOS and Android devices. Solve all MeinHeidelberg app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MeinHeidelberg iPhone Issues and Solutions

MeinHeidelberg iOS app crashes, not working, errors
MeinHeidelberg iOS app network issues
MeinHeidelberg on iOS has black/white screen

MeinHeidelberg Android App Issues and Solutions

MeinHeidelberg has errors/crashing/not working
MeinHeidelberg server network connectivity issues
MeinHeidelberg has black screen

MeinHeidelberg iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MeinHeidelberg app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MeinHeidelberg app crashes or not working on Iphone (iOS):

Close and restart the MeinHeidelberg app on iPhone
Update MeinHeidelberg app to the Latest Version for iOS
Uninstall and reinstall MeinHeidelberg iPhone app
Update your iPhone to the latest iOS version

Fix MeinHeidelberg on iPhone unable to connect to server/internet connection issues::

To resolve MeinHeidelberg network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MeinHeidelberg black/white screen (blank screen) on iPhone:

Follow the MeinHeidelberg iOS app troubleshooting guide Here →

MeinHeidelberg Android App Issues and Solutions

Fix MeinHeidelberg not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MeinHeidelberg app issues:

Force Stop the MeinHeidelberg App
1. On android, goto "Settings" » click MeinHeidelberg app. » click "Force Stop".

Update MeinHeidelberg to the latest version on PlayStore

Clear MeinHeidelberg App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MeinHeidelberg app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MeinHeidelberg.

Fix MeinHeidelberg unable to contact server/ MeinHeidelberg internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MeinHeidelberg » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MeinHeidelberg » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MeinHeidelberg on android.

Solve MeinHeidelberg black/white screens issue on Android:

Follow the MeinHeidelberg android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Stadt Heidelberg, developers of MeinHeidelberg.

About this app

Informationen zu regionalen und lokalen Heidelberger Angeboten, wie Veranstaltungen und Freizeittipps im Schnellfinder, Kultureinrichtungen, Stadtführungen, Spielplätze, Still- und Wickelpunkte, Walderlebnis oder Nachhaltigkeit. Direkten Kontakt mit Ämtern aufnehmen, Online-Services über den Formularserver nutzen oder per Pushfunktion den Abfallkalender (ab 2021). Abfahrtspläne für Bus und Bahn, freie Parkplätze über das Parkleitsystem finden oder tagesaktuelle Baustelleninformationen erhalten. Die this app-App bietet viele Funktionen, die sie zu einer täglichen Begleiterin für Bürgerinnen und Bürger macht. Mit vielen Features wie News, Abfallkalender, Online-Services, Abfahrtsplan, Events uvw. Die this app-App als zuverlässige Heidelberg-Begleiterin immer in der Hand.