JustCloud Reviews

by Flyby777

I cancelled my account and had to cancel my credit card because they were relentless in trying to charge the renewal to my credit card. My bank told me the only way to stop them was to cancel my card. Then the phone calls started. I tried to block them but another number would pop up. I'd read about their constant email scam and did not want to be overwhelmed with messages from them. Fortunately, I had given them a ghost email account because they don't take "stop sending emails" for an answer. Who knows how many emails they've sent, but I don't have to delete daily emails from my phone, computer and tablet. I wasn't crazy about their service and after Dropbox deleted all my photos from my mobile devices, I've dumped them too. Google photos, despite some flaws is my go to cloud service. Beware of this app. They're like bed bugs. You'll have to move or die, and even that won't stop them from the onslaught of emails. If you contact them and tell them you have a new email account and give them a ghost email address, they'll usually stop sending emails to your primary email account. If you contact them by phone, use a phone belonging to an annoying friend or family member and file that under Karma.

by Diamondlucia03

I keep getting annoying emails from Gabriel,accounts manager, about deleting my files. I keep replying for them to go ahead and delete whatever is there. This has been ongoing for several months! Enough already!

by DR From PA

They lost my data. They can't recover it. They have no phone support! Worst company around!

by DineRochester

Received email and unable to renew. Called to speak with representative and did not speak English and had trouble with email address.

Call hung up.

by Free Coin$$$$$$$$$$$$$$$$

I think that this service is falling apart. I have contacted them several times about not being able to recover photos and I have received emails saying that they have server issues. This had persisted for over a month.

I am now trying to a refund, since the service is not being provided if I can not access the files. My last note to them on 1/24 requesting a refund has not been answered.

I wonder if the company is still even active.

by Ninjamom123-455

I cancelled 3 years ago and they continue to charge me through PayPal. They charge and then a fight for a refund. Now I’m ready to fight because this is ridiculous.

by Yingyang4326

They lost my files and took two months to recover them. Support is terrible. Full of popups to sell you upgrades. Expensive too. Stay away from them

by Brobie

Terrible slow app. Backups are very slow if they work at all support blames it on my internet. Funny I have 75mb speed on my speed tests and all other internet apps work great. Will be cancelling and going to a company such as drop box

by Lansen

Doesn't work. Gets confused with something called zipcloud. I paid for a subscription in August and now some other company wants to bill me.

Fortunately this was just supposed to be a redundant backup so I won't lose any files when I nuke JustCloud .

by TJJ1777

My bank account keeps getting charged $8.95. I have tried desperately to stop the charges. Looks like I will have to cancel my card to elevate this issue.

by Shades017

Such a terrible service. What a joke. If you want to back up your photos there are much better options. I've been requesting cancellation for weeks and I'm still being charged. Keep billing me just cloud. Keep it up. Weeeee. I love it. This company needs to fold up and find a new scam. Yay. Keep charging me. Weeeeee

by Allenwilkie

Terrible buggy app could never upload my files. I deleted two years ago and these guys ("Gabriel" my account manager) continues to harass me by email and phone. Why would apple let an app like this in their store? I have never left a bad review but these guys are scam artists and you are a fool to download and give them your information.

by Yar3233

You keep sending me emails asking to delete my files. I keep sending you emails back saying yes, delete the fricken files. So delete them already. Stop sending me emails about it. If you're going to send me emails asking a question, perhaps (if it isn't too much trouble) you could actually pay attention to the response. DELETE THE FILES AND LEAVE ME ALONE.

by ItsAbsurd

Once they have your email they keep sending you spam, no matter how many times you unsubscribe. My hosting company offered this as a promo. Now I’m thinking about getting a new hosting company as well if they do business with these spammers.

Update: months later they still ignore the Unsubscribe I keep putting into their website.

by NormtheMan

I have thousands of photos to back up and share. JustCloud asks if I want to back them up. Awesome! However, despite everything I have tried....after only 20 or so uploads, it stops and retries due to some unknown error.
I consider myself computer literate and work with similar apps regularly.
I found NO cure for this problem and am officially
Giving Up! 👎🏿😡😡

by Nick Asatourian

If you have a political opinion the Marxists running Apple don’t like, they ban your app. But if you openly screw buyers over, that’s apparently fine with Apple. JustCloud is an absolute scam. They spam you and call you aggressively. You try to sign up for an account and you are rejected. Be sure not to use your real password. JustCloud has no place on JustCloud Store.

by TheOriginalJenny2299

JustCloud used to work. Until, a few months ago, when half of my files were deleted. They said they are trying to recover them but that was over a month ago. Now JustCloud doesn't even backup my phone's pics and videos anymore. It's merely taking up space. Once I backup everything elsewhere, I will delete it and cancel my service. Don't waste your time with them.

by Dawnthedogtrainer

I can see the files on JustCloud , but I can't download them. So I tried everything that this app had to offer (with JustCloud they provide for backup and restore, on my computer on Firefox, chrome, and edge logged in to their website I actually tried to download them one by one, I tried to use FileZilla and transfer via ftp). I cannot get my files back! They might as well be gone.

by Jnz138

The service is great however JustCloud is a piece of garbage. JustCloud never seems to upload too many files at a time. When the screen goes to sleep or if another app is opened the uploads always stop. This is no bueno. It should continue to upload in the background unless JustCloud is paused or closed. It will also periodically crash. I notice this more on the iPad version. I pay for this service however I'm considering to discontinue and use something else like yousendit or dropbox unless JustCloud gets fixed. As it stands now its pretty useless. I seem to have no problems with the desktop app. C'mon Just Cloud guys fix this already! I can't be the only one with these problems?

by Mikuok01

Please Bring back the delete Account button! I would like to delete my Paid account! Please

by Really!?! This Is Awful!!!!

I can see the files on JustCloud , but I can't download them. So I tried everything that this app had to offer (with JustCloud they provide for backup and restore, on my computer on Firefox, chrome, and edge logged in to their website I actually tried to download them one by one, I tried to use FileZilla and transfer via ftp). I cannot get my files back! They might as well be gone.

by Animeforeternity

Please Bring back the delete Account button! I would like to delete my Paid account! Please