Contact JustCloud Support

by Flyby777

I cancelled my account and had to cancel my credit card because they were relentless in trying to charge the renewal to my credit card. My bank told me the only way to stop them was to cancel my card. Then the phone calls started. I tried to block them but another number would pop up. I'd read about their constant email scam and did not want to be overwhelmed with messages from them. Fortunately, I had given them a ghost email account because they don't take "stop sending emails" for an answer. Who knows how many emails they've sent, but I don't have to delete daily emails from my phone, computer and tablet. I wasn't crazy about their service and after Dropbox deleted all my photos from my mobile devices, I've dumped them too. Google photos, despite some flaws is my go to cloud service. Beware of JustCloud. They're like bed bugs. You'll have to move or die, and even that won't stop them from the onslaught of emails. If you contact them and tell them you have a new email account and give them a ghost email address, they'll usually stop sending emails to your primary email account. If you contact them by phone, use a phone belonging to an annoying friend or family member and file that under Karma.

by Free Coin$$$$$$$$$$$$$$$$

I think that this service is falling apart. I have contacted them several times about not being able to recover photos and I have received emails saying that they have server issues. This had persisted for over a month.

I am now trying to a refund, since the service is not being provided if I can not access the files. My last note to them on 1/24 requesting a refund has not been answered.

I wonder if the company is still even active.

by Dawnthedogtrainer

I can see the files on the app, but I can't download them. So I tried everything that justcloud had to offer (with the app they provide for backup and restore, on my computer on Firefox, chrome, and edge logged in to their website I actually tried to download them one by one, I tried to use FileZilla and transfer via ftp). I cannot get my files back! They might as well be gone.