Blacklane app not working? crashes or has problems?

Blacklane Status

Last Updated on 2025-02-18 by Blacklane GmbH

I have a problem with Blacklane

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23 User reports:
App has problems

User reports 23

⚠️ Most reported problems ⚠️

Not working

87.5%

Crashes

4.2%

Something else

4.2%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Blacklane Problems 🔥

- Driver brought the wrong car seat.

- Refused to accept extra piece of luggage.

- Driver threatened customers.

- Customer service justified driver’s behavior.

- Charged full ride price.

- Canceled ride without alerting customer.

📋 1 Reported Issues:

Mehtap Karaarslan 2022-12-20

Hello, I am on the latest IOS version 16.2 on iPhone X, and got an update of the app half an hour ago, It is crashing, unable to start-up. Could you please help? Kind regards Mehtap

Showing 1-1 of 1 reported issues:

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Common Blacklane Problems & Solutions. Troubleshooting Guide

Table of Contents:

Blacklane iPhone Issues and Solutions

Blacklane iOS app crashes, not working, errors
Blacklane iOS app network issues
Blacklane on iOS has black/white screen

Blacklane Android App Issues and Solutions

Blacklane has errors/crashing/not working
Blacklane server network connectivity issues
Blacklane has black screen

⚠️ Troubleshoot | Fix Now in One Click

Blacklane iPhone Issues and Solutions

How to fix Blacklane app crashes or not working on Iphone (iOS):

Close and restart the Blacklane app on iPhone
Update Blacklane app to the Latest Version for iOS
Uninstall and reinstall Blacklane iPhone app
Update your iPhone to the latest iOS version

Fix Blacklane on iPhone unable to connect to server/internet connection issues::

To resolve Blacklane network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Blacklane Android App Issues and Solutions

Fix Blacklane not working on Android, crashes, errors or is unresponsive:

Force Stop the Blacklane App
1. On android, goto Settings » Blacklane » click [Force Stop]

Update Blacklane to the latest version on PlayStore

Clear Blacklane App Cache and Data:
1. On android, goto Settings » Apps » Blacklane » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Blacklane.

Fix Blacklane unable to contact server/ Blacklane internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Blacklane » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Blacklane » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Blacklane