Blacklane - Chauffeur Service Reviews

Blacklane - Chauffeur Service Reviews

Published by on 2021-03-30

NEW: Starting on March 1 with New York City, chauffeur hailing with immediate
pickup, on-demand rides will be available in more and more cities as part of our
21-cities initiative. By the end of this initiative, chauffeur hailing will be
available in: United States - Boston - Chicago...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Blacklane - Chauffeur Service Reviews

  • By


    I Will never use any other car service again. They are amazing and reasonably price. Tip and all taxes are included in each ride so you don’t have to worry about that at the end of the ride. I sent my 18-year-old daughter with a black Lane chauffeur and I will never do anything less again. I don’t trust any other car service to keep my daughter safe but I know I can always count on Blacklane. Reliable and courteous drivers. Professional. Their app is amazing because you can track the ride including arrival and departure through their app. I felt so safe with my daughter using them and I never felt like her safety was compromised. Thank you black Lane for always being there for us they are our number one travel need. They operate out of multiple states and you can’t go wrong getting a nice ride to the airport to your hotel quick fast efficiently and often extremely friendly and talkative

  • By

    The best period

    I arranged a picked up for my aunt and uncle who came to visit me in Mexico City. International travel can be stressful enough, so I thought this would help ease the stress. Boy was I right. Their flight arrived on time, but the customs line was super long. Our driver kept me posted on her every move. From the the moment she arrived at the airport till the moment she was in contact with my family. She was really professional and patient. She waited till my uncle and aunt finally made it out of customs. My family couldn’t have been happier. The car itself was flawless and very comfortable. The driver gave them a sense of security at every step of the way. I received a txt when they were dropped off at my front door. I’m really excited to be using them again for my own trip coming up. Thank you Blacklane!!!

  • By

    Booked for two “Jewels”, my Mom and Aunt

    I had not ordered a car service before other than Uber. I knew this would be a little bit more expensive, however traveling during a pandemic makes you rethink things, especially when it’s your mother and your aunt who are traveling. So I spared no expense as I thought it would be best that they have a carefree travel experience. Stan S. of San Antonio, TX was their chauffeur at pick up upon arrival to SAT and he happened to be their chauffeur going back to SAT. He was very professional, very courteous, and very personable. The next time I travel I will order a chauffeur as well. I’ve added the app to my phone. Thanks Blacklane and Stan, for keeping my family safe! Gwendolyn B. North Carolina

  • By

    Beyond the call

    Dragan was to pick up my elderly brother in law from LAX on the Wednesday before Thanksgiving, busiest travel day of the year. The driver called to say that he couldn’t find my brother in law and that that he wasn’t answering his phone. I tried calling multiple times and when he finally picked up he said he hadn’t heard his phone in the noisy airport. Dragan was able to connect with my brother in law and the next call I received was from Dragan to let me know that my brother in law was in the car with him and on the way home. This is just old fashioned good service. Dragan wen beyond the call in a difficult situation. Uber would have left after waiting 2 minutes. Thank goodness I used Blacklane!

  • By

    Easy, efficient, convenient, professional.

    This service is the best ever. It’s so easy to navigate through the app, it’s quick and direct. They are very professional, and always on time. The driver asks if you’re comfortable, if the temperature of the car is okay. There are bottles of water in the car for your comfort. The car is clean. You can edit the date and time if plans change. You receive a confirmation email. Before your ride, you will receive a text message informing you of the drivers name and number, where you can contact him if you need to. I just honestly cannot fault it, it’s amazing. Downloading this app was one of the best decisions I made.

  • By

    Excellent Service

    My flight was delayed almost 3 hours into Gatwick. I contacted the company and updated my pickup time. This only left me a 2 hour window to transfer to Heathrow to make my connecting flight home to Boston. My driver Stoyan Chimedzhiev was right there to meet me. I explained my transfer issue, he checked my flight status out of Heathrow and told me that he would do everything that he could to get me to Heathrow to make my connecting flight. He took my luggage and we ran to the car which was clean and very comfortable! A man of his word, as we were in traffic, he got me to Heathrow in as little time as possible. I would highly recommend the services of this company!

  • By

    Great experience

    I was put in a weird situation where my daughter had to be at a camp in Colorado and I am in Texas. She flew into Colorado Springs and there was about an hour and a half drive to get her to her destination. I did not feel comfortable putting her in an Uber,so I used Black Lane. At one Point late in the afternoon, her flight number changed and I had to call customer service and they were very nice and professional and helped with the change. I was kept informed with the app and through emails and The Driver arrived right on time. He was polite and courteous to my daughter and she felt safe the entire ride, which gave me much peace of mind!!!

  • By

    Robert Szechter

    My daughter and I used Blacklane to arrive at warner brothers studio this morning and I rebooked for a pickup to return to our hotel at Dream Hollywood and 20 mins before pick up I was emailed that the ride was cancelled. Absolutely not acceptable. If I was by myself it would have been bearable but with my daughter who I brought to Hollywood for vacation and for us to be left stranded is not how u treat a customer like me. Who has used your service over 50 times already. I’m sure I’ll get over it but it’s very hard to swallow I’d appreciate a phone call from someone who can make this better with me and my daughter

  • By

    Milan service at MXP airport.

    We were a little nervous using your service based on a couple of past reviews. However there were more great reviews so we took the plunge! We were not disappointed in fact very pleased. The gentleman was waiting for us with our sign. He helped with our luggage and got us to our destination. He was very helpful giving us some suggestions for sightseeing and dinners. We enjoyed our ride to our destination. Our trip was July 8,2019. It was a pleasure doing business with your organization. Thank you! We will recommend you and use your service in the future.

  • By

    WAS a satisfied customer

    Beware of the small print. If you book by the hour and cancel within 24 hours of pickup, they will charge u for the whole ride. I by mistake canceled a reservation I made to be picked up at the airport (while waiting for takeoff of a 14 hour flight which was delayed about 15 minutes) instead of editing it to change the pickup time by 15 minutes! I canceled and immediately rebooked . To my surprise, I was charged twice !! More surprising was their unwillingness to refund the second charge. I was a satisfied customer for over two years. Not anymore.

  • By

    Excellent Car Service

    This service is fantastic!! Not knowing whether I would easily find Uber during my overseas travel, I decided to try Blacklane for all phases of my travels beginning in Dallas, TX (USA) and twice while in Hong Kong. Throughout my travels, the drivers arrived on time; they were courteous and professional. The vehicles were immaculate. The drivers drove safely and deposited me at my destinations in a timely manner. The prices were reasonable for the quality of service. I will definitely use this service again and recommend it to my friends.

  • By

    Saved my marriage

    When we were in Portugal I had no idea how to get a limo to the airport for 5 + luggage. Uber has a fixed capacity of 4 passengers. My wife was on me because I had not helped find a solution. I came across this app and I scheduled the limo a few days in advanced not knowing if it would work. Well, at exactly 3:30 am as scheduled the driver showed up in a brand new Mercedes SUV with a very courteous driver. I got a notification an hour before from Blacklane with his info. I couldn't have been more relieved it worked and the price was very reasonable.

  • By

    Airport transportation

    Flying in from the States, I have used Blacklane several times to travel from Heathrow into central London. Drivers have always been there waiting as I exit arrivals, car is usually Mercedes, Jaguar or BMW. Vehicles are always new, spotless, driving and navigation faultless. Reasonably priced and the best of the various limousine/transport services I have used. Lately I have been opting for the “green option” which is in a Tesla S. Although slightly more expensive, this is an ethical choice more travelers will have to make.

  • By

    Excellent Service

    I booked Blacklane after reading reviews answer I was very happy with the service. We flew to Beijing and not knowing the language or city we wanted to get to our hotel with as little hassle as possible. Our driver met us with my name on a sign, just as I was informed he would, outside baggage claim. The SUV we rode in was spotless. Our driver did not speak English or perhaps chose not to so he used a language interpreter app on his phone to communicate with us. Worked for us. Very good service and I will use again.

  • By

    Company Owner

    I had used BlackLane in Miami for the first time when I flew there from San Diego. Although the driver was not very well dressed, I was impressed by his efficiency. When I booked the second time; however, I received a text about 5 minutes prior to my scheduled pick up time that my scheduled driver was not available and a substitute could not be located. Fortunately, I was able to contact another service and get to my destination. It was a very unpleasant and unprofessional experience.

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Is Blacklane - Chauffeur Service Safe?

Yes. Blacklane - Chauffeur Service is very safe to use. This is based on our NLP (Natural language processing) analysis of over 12,574 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Blacklane - Chauffeur Service Is 66.6/100.

Is Blacklane - Chauffeur Service Legit?

Yes. Blacklane - Chauffeur Service is a totally legit app. This conclusion was arrived at by running over 12,574 Blacklane - Chauffeur Service User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Blacklane - Chauffeur Service Is 66.6/100.

Is Blacklane - Chauffeur Service not working?

Blacklane - Chauffeur Service works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Blacklane - Chauffeur Service? Report Issue

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Why should I report an Issue with Blacklane - Chauffeur Service?

  1. Pulling issues faced by users like you is a good way to draw attention of Blacklane - Chauffeur Service to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Blacklane - Chauffeur Service customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Blacklane - Chauffeur Service.

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