Contact Lush Cosmetics North America Support

I have been trying for several hours to put an order in either from the website, or from the app that I downloaded specifically for that purpose. I wanted to put in a local store pick up order, and all of the items I selected or displayed is being available at my local store. However, every time I have tried to check out on the app it gives me an error about a shipping address not being provided. Nothing is being shipped, there is no place to add a shipping address because the order was supposed to be picked up. I contacted their customer support and they suggested that I clear my cache or try incognito mode to try to actually be able to get this app to work. After clearing out all of the cookies and other information related to the Lush website, and deleting and reinstalling the app, it still doesn’t work. This app was completely pointless.

LOVE Lush! HATE this app. Where are all of the categories? For example: Bath/Shower tab > Shower tab > Shaving Cream tab and Body Cleanser tab ... that’s it. Where’s the hair tab? Or, at least, a filter option? If you select the Bath tab, it’s the only tab. Nothing to break down all of the “bath” products. Not even an option under filter to select bath gel vs soap bar, etc. Was hoping for something like the Lush website, but better. This is nothing like it. There is soooo much more to Lush than what is easily accessible on this App., and Lush would only benefit it it was redone. Unless you know what the name of the product is, you’re out of luck...

I’ve always wanted Lush, and in this quarantine, I thought getting the app was a good idea, I was wrong. I got this app 3 days ago, I would try to add things to my cart and it would say “missing cart” but I signed in and logged in I would also clear all my tabs, fix my WiFi (just in case) and even delete the app and log in or press join again, I tried using all my emails. when I would add something to my wishlist, it would have me log in again, and it said I DIDNT HAVE AN ACCOUNT. Maybe this is just my phone, but I just wanted to share my experience with you. Thank you.