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The digital app is so discriminating...if I’m standing at the register and my phone isn’t functioning and opening to the Safeway app with uploaded coupons, or if I’ve forgotten my phone, or if I’m being rushed by the person behind me this advertising app is not working. I have the paper ad in front of me pointing to the cashier and she says “sorry you don’t get this deal unless you go thru your digital app” then this is NOT good customer service. We live 1 mile from Safeway and Albertsons which are coincidentally across the street from each other, I prefer to drive 5 miles to Fry’s who make using their coupons customer friendly. Yesterday on one of my rare Safeway shopping experiences, the cashier actually suspended my purchases and made me go to a different line and start over. My cashier kept saying “I can’t help you, I can’t change prices”. The customer behind me was saying “lady just pay the difference, what is it $2 bucks? I’m in a hurry, go to a different line...” My app wasn’t coming up at the store even though I had previously registered and used it. I had to take all my items to a different register instead of the cashier finishing my transaction. I’m disappointed in Safeway for requiring everyone to use this digital app to get their advertised sale prices. I’ve heard a lot of other complaints from customers saying the same thing. For every written review there are thousands of people thinking the same thing.

This app starts by outright telling you that Safeway/Albertsons will be keeping track of your devices/personal info that can be obtained and presumably selling that info elsewhere to generate profit from our private personal details, as if literally taking our actual money so we can avoid starving to death isn’t enough. To ensure that Safeway and Albertsons can squeeze every drop of info out of you, you’ll have to make an account before any practical usability of the app can be achieved, even just for things like saving/redeeming a coupon. There is no reason at all why that couldn’t be done without an account. I’d just like to point out this app is for a grocery chain, them even asking for info like they do makes me frankly uncomfortable and appears by all means to be entirely unnecessary. This goes quite disconcertingly with the revelation that Albertsons has confirmed it uses facial recognition technology in many or all of its stores. Being owned by Albertsons, I can’t imagine it’d be any different for Safeway. I remember a time when the stores we shopped at weren’t literally tracking us in every way conceivable. This app is just a thinly-veiled attempt at extracting that data from its customer base. Safeway and Albertsons should both be ashamed for this disgusting attempt at a corporate panopticon.

As a loyal customer of Safeway for over 30 years I have become both disappointed and angry in recent months at my shopping experiences. As many, I live on a budget and look for sales and coupons to determine how I will plan my week. Especially living in Hawaii where food costs are very high. I began noticing errors on my receipt about 8 months ago. At first I thought it was just that, an error however I was upset that it meant another trip to the store to get credit and more upset when after waiting in line for customer service, that I was challenged to prove the error, which I always was able to do with their sales paper. In the last 8 months I have NEVER found zero errors , having been overcharged, for one item $12, on a visit. Now after checking out I stop before leaving and review my entire receipt and inevitably then get in line at customer service for a refund. Each time challenged and never receiving an apology for their error! At this point the only conclusion I can make is that this is a ploy to overcharge customers, most who probably do not take the time to carefully review each item on the receipt. With the new system at checkout, it is impossible to follow and check for accuracy. CUSTOMERS AT SAFEWAY, BEWARE!!!! YOU ARE BEING OVERCHARGED!!!!!!!