Earthmate app not working? crashes or has problems?

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I have a problem with Earthmate

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1 User reports:
App has problems
 User reports 1

⚠️ Most reported problems ⚠️
Something else
83.3%

Crashes
16.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Earthmate Problems 🔥

- Inreach not linking up properly to phone

- Bluetooth connection to InReach device is dropped by the app frequently

- Unintuitive for creating routes and waypoints and syncing to other devices or to the Garmin website

- Difficult to import and export gpx files

📋 5 Reported Issues:

M
Me 2023-08-03

Same as other user. "Internal Error: An unexpected error occured". Updated phone, turned it on/off, turned inreach on/off, unpaired, repaired, logged in, logged out and it doesnt work > I get an internal error when syncing via android earthmate app. I can see the inreach mini and even send messages via the app but the sync says "internal error".

K
Kelly Miller 2023-06-01

I get an internal error when syncing via android earthmate app. I can see the inreach mini and even send messages via the app but the sync says "internal error". I have synced via the windows app but I would like to have the option to sync via the earthmate app , too.

M
Michael Reilly 2022-06-21

horribly difficult to use and when inquiring thru customer service link re:frozen screen the auto reply is "sorry we cannot reply". from some crazy reason need to use several different sites/apps to operate and none work. wish i had known what a lousy setup/product this is prior to purchase, now im stuck with expensive non-working unit. garbage

A
Anique Van Walsum 2022-06-16

Hai, i have bought an inreach mini 2 and want to use Earthmate. I subscribed and have a satellite subscription but I can’t log in because it says I have no access to earthmate abonnement. When I try to connect the displayed Garmin inreach it doesn’t work either. I do have connection with my phone and the inreach mini and I do have a account. Tried with a new log in but also not successful. We are leaving saterday for a big hike and need it working by then. Can you help me out? Best regards, Anique van Walsum

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S
Sharon Tsetong 2022-05-23

When I try to sync the INREACH with the earth mate- it says “log on error” “The internet connection appears to be offline “

Showing 1-5 of 5 reported issues:

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Common Earthmate Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Earthmate iPhone Issues and Solutions

  2. Earthmate Android App Issues and Solutions


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