Contact Dashlane Password Manager Support

Cue the “This is the first time I’ve ever written a review for an app”. I have been using Dashlane on both my phone and computer since 2013 and was very happy with it up until this year, It’s conflicting that after using the platform for so long that I would find myself staring at an empty database after being prompted to log in. Lost every single one of my passwords, backup codes, 2FA keys and notes. It’s beyond disheartening as someone who is very computer literate and understanding that there are always bugs with software, but for something this destructive to be put out for public use does not sit well with me. I kept testing this for months and it still hasn’t been fixed, I guess updating the interface was more important than that? Also be aware if you want to move to another platform like 1Password or Keepass the file you export is going to be broken and you’ll have to fix it manually. I researched how long that had been an issue and apparently it’s been going on for months as well with no transparency on Dashlane’s part. At the very least I’d want clarity on what this issue is since my phones data was also wiped. Yes, I hear you. People should make backups (please for the love of god make backups, people) which I have, it does not excuse the failure on the company’s part for making sure something like this doesn’t happen to their customers.

I really like this app and service. Currently, I have over 300+ passwords saved. However, I’ve been beginning to notice more recently and frequently that passwords are disappearing from Dashlane. Using the web extension, a password and account will be randomly missing. This could be a password to an account I use everyday- poof! Randomly gone. The account and password are not findable, but if I log into the mobile app, it will be there. This is super inconvenient and disappointing. In addition to this, if I create a username/password for a website on the web extension, it does not register on my mobile device until I physically open the app. Outside of these issues, I do have other smaller occasional issues but they are not as inhibiting as the ones mentioned above. I really like using Dashlane and have for the last 3-4 years, but these issues are a big problem for me. For the price, because Dashlane charges nearly $30 more a year than other comparable services, I wouldn’t expect to have these particular issues mentioned above. Will definitely continue using Dashlane for a few more months to judge if this bug/glitch is resolved, if not, I will need to consider a different option as being locked out of any of my accounts is far from ideal and could potentially prevent me from working.

I’ve have Dashlane for the last two years and suddenly without any notice, I lose several of my passwords. Afterwards, I start experiencing syncing issues between devices. I tried performing a few troubleshooting steps like logging off and login back in just to find out that I can’t log in any device other than the website. I then had to deal with customer support for close to two weeks with absolutely no useful help. I told them the steps I took, and all I got in response was basically to repeat them. After all the wasted time, I tried backup my remaining information and switching to another service only to find out that the manner in which they format their CSV file isn’t comparable with any other service, and to do so would require format manipulation of all my passwords. Honestly, I am not going to waste time on such a tedious task. Then I requested a refund just to get told they can’t offer me my money back due to the method In which I paid. Other than that, the software works great when there are no issues, but when there is, it sure shows you all the glaring flaws the company has. If you like customer support, or any useful support concerning this service or its app, just talk to a brick wall, it might provide you with more useful information.