Contact SecureSafe Password Manager Support

I bought the Pro unlimited version because I exceeded the number of stored passwords allowed on the free version. I felt safe buying it because of all the rave reviews and the free version seemed to work okay for my needs. But after upgrading to the Pro version I’ve had nothing but trouble. While using the app it will log me out for inactivity. It crashes over and over, and gives me multiple error messages. While creating a new password storage file it gave me a message of “error try again” ten times. I kept retrying only to discover the file was actually created each time of the “error try again” message so now I have 10 files for the same thing and I’m unable to find any means to delete the duplicates. I also came to realize I’ve been charged TWICE for this app that’s only been frustrating and proven worthless. If you’re looking for a simple way to just store some passwords, this app definitely is NOT it! I’m surprised and can’t believe the 4.5 Star rating because my experience with it has been totally disappointing. Plus I don’t appreciate being charged double especially for something that doesn’t work!

They didn’t include the “in app purchases” in the description page in the App Store, then I discover there’s a subscription, that they won’t tell you about until after you go through all the trouble of signing up (but it is mentioned in the FAQ, even though they still refuse to include the cost). Do they think we’re going to go through all the trouble of signing up, then think, “oh, what the heck; I went through all the trouble! I’ll just pay the enormous costs every week! Saves me from going out and buying a 98 cent notebook!” If they are going to be that sneaky about the in-app purchase costs, I wouldn’t doubt for a second that they could access your information once you write it in. No thank you. The 98 cent notebook would be much better, I don’t have to pay a monthly, and nobody can access it. Read the FAQ. There are no Qs or As about security. Shouldn’t there be one that asks, “How do I know you aren’t sneaking into our apps and accessing our passwords to get into our important accounts?” Or “How can I be sure my information is secure?” Nope. I don’t trust them.

UPDATE-App STILL CRASHES!!! ONE MONTH AND STILL NO SOLUTION!!! As of April 25, 2018 THERE IS STILL NO FURTHER RESPONSE OR SOLUTION FROM SECURE SAFE! See below for details: Starting March 30, 2018 my app would crash EVERY TIME I tried to open it. It doesn’t matter if I use fingerprint id or type in my user name and password; either way I never get past two factor identification. I immediately emailed customer support and waited two days for a reply. I have since been in communication with them via email with over 10 communications in all. As of today, April 11, the problem is still unresolved! This may not sound like a big deal as I can access my account on my laptop. However, I rely on the app to access my passwords when I am away from home and using my smart phone. Given that I pay for a gold plan with SecureSafe I feel that they should be able to respond and resolve my problem in a more expeditious manner. I am very disappointed at this point with their application and customer service. This is not what I would expect from a company that sells a fairly expensive service.