HRa Status

Last Updated on 2016-06-07 by Sopra Steria Group

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App has problems

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Common HRa Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HRa app on iOS and Android devices. Solve all HRa app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HRa iPhone Issues and Solutions

HRa iOS app crashes, not working, errors
HRa iOS app network issues
HRa on iOS has black/white screen

HRa Android App Issues and Solutions

HRa has errors/crashing/not working
HRa server network connectivity issues
HRa has black screen

HRa iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HRa app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HRa app crashes or not working on Iphone (iOS):

Close and restart the HRa app on iPhone
Update HRa app to the Latest Version for iOS
Uninstall and reinstall HRa iPhone app
Update your iPhone to the latest iOS version

Fix HRa on iPhone unable to connect to server/internet connection issues::

To resolve HRa network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HRa black/white screen (blank screen) on iPhone:

Follow the HRa iOS app troubleshooting guide Here →

HRa Android App Issues and Solutions

Fix HRa not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HRa app issues:

Force Stop the HRa App
1. On android, goto "Settings" » click HRa app. » click "Force Stop".

Update HRa to the latest version on PlayStore

Clear HRa App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HRa app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HRa.

Fix HRa unable to contact server/ HRa internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HRa » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HRa » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HRa on android.

Solve HRa black/white screens issue on Android:

Follow the HRa android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sopra Steria Group, developers of HRa.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Facebook Website

Privacy Policy: https://www.facebook.com/about/privacy/

Developer: Meta Platforms, Inc.

About this app

It is possible to clear all requests or other modifications made to the existing data in demo mode by clicking on the "Reset" button found in the footer of the Main Menu to return to the application’s original default data. * The functionality made available in the application is highly customizable by the customer. Although you are not logged in to your personnel records, you can explore the application (in the general Settings of the iPhone, choose the "Demo" mode for the this app Mobile application). this app Mobile enables the employees of HR Access customers to access and manage specific HRIS processes and personnel records, using a smartphone enabled with fast, secure connectivity. A demo mode is available. It allows you to use the application for the purpose of demonstration. The screenshots shown here are not contractual.