Contact PostNL

Contact PostNL Support


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About: Easily track packages with the PostNL app Track and send your packages with the
PostNL app. In the app, you always have a complete overview of everything on its
way to you.



PostNL Customer Service 💢

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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PostNL Holding B.V.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit PostNL Website

Privacy Policy: https://www.postnl.nl/privacy-verklaring/

Developer: PostNL Holding B.V.





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3 Most reported problems 😔💔

4.5 out of 5

United States no longer an option?

2026-03-12

by Matthammy8

I used to be able to track my package on this app and select verenigde staten (United States), then yesterday it was no longer to select the united states as a country along with many other countries. Contacted customer support and they just said to check again today because something is probably just wrong with the app and after checking today, i’m still faced with the same issue.

Love it hate it

2026-03-13

by Wolverine 66

The PostNL app is very handy, right up until is isn’t. Yesterday I received a notice that my package would be delivered between 9 and 12. Ok I rearranged my day to accommodate this. At 8:37 today I received a message that it would come between 12:15 and 14:15. Grrr. Ok I moved another thing. It’s 12:56 and I just got notification that it’s at a pick up point. I have been home all day to receive this heavy package. This is infuriating.

Useless

2026-03-14

by AkzoMonakzo

Totally useless app. Notification in the morning that there will be new mail, but when you check the app it cannot show you what mail because ‘it’s too busy’. Also, when it does work, hours later, it may tell you that it will be delivered today, but that the package has not been received yet. In that case: do not stay home because it will take at least another day.




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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a PostNL customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PostNL.


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