Contact Secret Photo Vault Support

by Fixitready

I don’t usually write reviews. But when my files have not backed up to the cloud in more than 2 years! (won’t share between platforms) there is something wrong. I can set my phone to lock never, leave the program open the entire night and it will still say 32 files uploading in the morning, or worse, the program will have crashed in the night and be back to my home screen. It also crashes a lot when trying to view a video, more often than not, and happens on two of my devices, so it’s not just a bad copy, it must be the program. You can’t blow up pics and zoom in like on apple photos, basic functionality like that is behind the times. I wrote to customer service, they wrote back, but when I asked if they would have access to the files in my account in order to help - no response. I bought the one time lifetime membership, so am now stuck. What crap - it now has filled my iPhone and I can’t erase the app without fear of losing all my content. Why doesn’t my iPad have my iPhone files and viva versa? The settings are set to backup to the cloud. What a load of crap. It’s time to tell the world how bad this is - I began writing this last year and just now noticed it was never submitted. I’m beside myself that I fell for this and blame the article that rated these apps a few years ago - do you research and learn which outfits actually work, do what they claim, and have real customer service.

by LaURnP

I downloaded this app because i have a lot of videos and no where to put them. i downloaded it at some point in december 2020 and from the start it was super glitchy. it would shut down randomly and it would cause every single app on my phone to shut down as well. some of my videos were fairly long and when i would try to upload it would take me a few tries. DO NOT GET THIS APP. i have snap and the last few days whenever i would open keep safe and then open snap, snap would give me the terms agreement from october of 2019. i’m not sure if everyone got it but no one i know has had that issue whcih leads me to believe it was because of keep safe. this app overall is very very glitchy and will cause your phone to move super slow. i didn’t want to deal with it anymore since it took up so much of my iphone storage so i went through to save all of my photos back to my camera roll. i had to restart my phone about five times, close the app about 20 times, and re-save videos about 2-4 times. every few photos it would say that they failed to save to camera roll which is why i would have to completely close everything and restart my device. i’ve read that other people have had issues with this app being glitchy as well. if you need some where to save your videos and photos please do not get this app.

by RoA(one And Only)

This app is great for storage! You have the option to choose a custom color scheme for the display theme and choose between grid or mosaic display for media files in your albums. The app is compatible with photos, gif files, and videos. And the options to save photos/videos to your phone, move a file to a different album inside the app, and select an image as the album cover(s) are all wonderful features. And the option is given to delete files from your phone’s photo library once imported to help clean things up. The downfall, though, happens when uploading a video. Videos take a century and half to import. Understandably, they are larger files (especially when considering length of time) but it should take eight hours or longer to load. Importing videos seem to freeze the app. While you can still navigate in it, you cannot import anything for hours and hours when importing a video (even if it is ~20 sec) because the... well, I actually know WHAT it is but it’s inconvenient. All I can say is that the app is great. Except for this one critical piece that it claims to support.

A couple other things: 1) It would be nice to be able to crest an album within an album. 2) It’s a bummer that the timer lock screen is no longer available. And even when it was, there wasn’t a slick way to discreetly add the feature to use Touch ID when using that lock.