Contact Coastal Credit Union Support

by Yeahitwasme

I saw another review before posting this one where tech support had the most convoluted workaround, deleting the app, deleting extra keyboard languages, changing the phones system language. That just feels like a few steps short of spinning around 3 times then chanting “make a payment” into a mirror with the lights off.

Saving your log in to use FaceID takes a some extra steps but that’s not an issue, trouble is it doesn’t work right. It will launch faceid multiple times while it’s logging in, “we’re sorry we were unable to validate your information” pops up after you’re logged in, kicks you back to the log in screen and when you try to log in again “if you switch usernames it’ll delete the old profile from this device blah blah blah”. If you manage to get far enough to make a payment on a loan, clicking submit payment just glitches out the screen, clears everything you’ve entered and doesn’t give any kind of indication a payment was submitted. You have to log in on another device to check payment history.

by Elijah Nacita

Whoever Coastal hired to make this app needs to be fired. That or the person making the decisions on how the app should run is stuck in the dark ages. This app is absolutely horrendous. The graphics and functionality is 10 years old and it still doesn’t have the update for FaceID. It’s mind blowing that a bank of this size can’t get it together. I legit have wanted to leave Coastal simply because of this app. My personal bank account will not be moving due to this app. Currently looking for a new bank for business account.

Edit. The update is still unbelievably slow and light years behind everyone else. The check deposit works 1 out of every 3 times. I have to close the app at least twice for it to work and the stupid recaptcha is one of those that you get wrong one time and locks you out. I waited this long and it didn’t deliver. Time to move to a new bank. ALSO. Be careful of these reviews. Some came out of nowhere and I’m not so sure they are real. Look how many 1-3 star reviews there are. How can this have 5 stars??

by Msharp

This app is incredibly slow. It takes over a quarter of a minute to launch and be ready on my iPhone 12 Pro Max with a WiFi 6 connection. Any other baking all I’ve used is ready in mere seconds. The Home Screen is basically useless, it’s marketing content instead of account information. When you finally get to data it looks like a web page. The mobile check deposit is missing the key feature of detecting the shape of the check and automatically taking a picture, something in all the other banking apps I’ve used. I suggest the authors take a good look at the very helpful Apple User Interface Guidelines for the next version. Also read up on Lazy Initialization to speed up launch.