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by Tabbatha13

When rate a 0 but thier is no option. The customer service employees do not have any respect for the customers. I made reservations online get to the place they can not even see that I made reservations. The hotel was good enough to accommodate me by giving me the same price which was wonderful. Speaking to an agent that charged my card for a reservation that I could not use he tells me I have no reason to be asking for a refund. Ok it is my money and I didn’t use the reservation because it disappeared. The hotel had to accommodate me not Choice. Choice is full of employees that lack the ability to work in the customer service field. This is pretty sad when that is your job to make the customer comfortable and not try and tell them they have no reason for a refund. It would of been a different story if I could of used my reservation but it was no where to be found until I asked to speak to a supervisor. Then when you clearly telling me I was charged twice one by cash and one by card should tell you something. I made reservations with my card online but when arriving the hotel could not even pull it up and they even called. So the hotel gave me the same price as I was charged and tried helping me get a refund from them. Choice is apparently scamming people out thier money. Beware of using Choice because if your reservation disappear you will be told you have no reason for a refund and spend time with your bank to get your money back.

by Hip Hop Comp Mom

This is a party hotel marijuana was smelled all the way through the hotel the rooms were disgusting we tried to transfer to three other rooms and three other rooms were more disgusting than the one we were in when stripping the beds the next day before we left we found two Band-Aids that were not ours I felt bad because that night there was many other people in the hotel that night that were complaining because the smell was so bad both on the second and third floor those people should’ve been thrown out instead there was several people stay in one room with multiple people in the room multiple children the pool him over more than 40 to 50 kids and parents in there at one time there was no way I was letting my family go in there. My kids and I felt very unsafe as while I look to see if there’s other hotels that were available in the area at that time and there was not so unfortunately we had to stay the night there. The next morning there were some ladies there that were willing to help us in anyway they could one was names Laura but the manager of this facility is named Joe and he manages three other facilities and is not doing a very good job they don’t honor or follow their own policy you have to initial and sign documents when you come in . they themselves were not upholding to that! I will never stay there or recommend this place ever again shame on the manager joe.

by MJ Poole

We were booked to stay in two Comfort Inns & Suites back to back. We stayed at the one in Daytona however the service was terrible. I have disabilities and cannot climb stairs or carry luggage. We asked about a luggage cart and was advised they had one for the entire hotel. 4 stories. They did not offer any help or try to locate it. When we left that afternoon and the next morning it was still no where in sight. Also their continental breakfast was a bag with a sausage biscuit and juice. No creamer for the coffee. We were told they ran out the day before and didn’t get any more. When we left and went to the Comfort Inns & Suites in Miami at the airport it started all over again. No luggage carts. We were not the only customers looking for a cart. When we went to check in the service was even worse. As a matter of fact she was too busy getting a bottle of water than helping us. I called Choice and was on hold for over 35 minutes before hanging up. We cancelled our reservation and booked in LaQuinta right down the road. They had carts, continental breakfast and furnished additional pillows and towels without being requested. We thoroughly enjoyed the check in. I hope all your customers will do the same. It’s sad when people in services do not realize that the customer is why they have employment and deserve some respect instead of being treated as a nuance. Jerome Poole