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by Charliestash

Last summer there was a promotion if you stayed two separate nights you would receive a $100 gift card or 8000 points for a free room. You had to book through the web page. We were traveling in the mountains in Montana and I was unable to book on line I had to book directly with the hotel as I kept dropping the calls to the 800 number as well. The next week we stayed at a different comfort in. I made two separate calls to confirm that both my stays would count and make me eligible for the points/rebate. I was assured they checked and altered my reservation or whatever they had to do to make me eligible. I did not check till now when I am wanting to use my free room and no bonus 8000 points have been posted. I called and spoke to two managers and I was told I was eligible but because it had been more than 60 days they could not give me the credit. And he said I should have checked sooner. I seriously laughed out loud and said so because I did not log in and double check that what your employee told me to be true was or was not actually taken care of I am out of luck in getting my free room? He said that is correct.
I gave this program one star simply because the promotion was offered. Epic fail on customer service. You don’t tell someone that they are completely right and it’s the company’s error but you can’t fix it. I will go out out of my way to not stay at choice hotels unless there is someone reading this that has the power to make this right.

by Tabbatha13

When rate a 0 but thier is no option. The customer service employees do not have any respect for the customers. I made reservations online get to the place they can not even see that I made reservations. The hotel was good enough to accommodate me by giving me the same price which was wonderful. Speaking to an agent that charged my card for a reservation that I could not use he tells me I have no reason to be asking for a refund. Ok it is my money and I didn’t use the reservation because it disappeared. The hotel had to accommodate me not Choice. Choice is full of employees that lack the ability to work in the customer service field. This is pretty sad when that is your job to make the customer comfortable and not try and tell them they have no reason for a refund. It would of been a different story if I could of used my reservation but it was no where to be found until I asked to speak to a supervisor. Then when you clearly telling me I was charged twice one by cash and one by card should tell you something. I made reservations with my card online but when arriving the hotel could not even pull it up and they even called. So the hotel gave me the same price as I was charged and tried helping me get a refund from them. Choice is apparently scamming people out thier money. Beware of using Choice because if your reservation disappear you will be told you have no reason for a refund and spend time with your bank to get your money back.

by Hip Hop Comp Mom

This is a party hotel marijuana was smelled all the way through the hotel the rooms were disgusting we tried to transfer to three other rooms and three other rooms were more disgusting than the one we were in when stripping the beds the next day before we left we found two Band-Aids that were not ours I felt bad because that night there was many other people in the hotel that night that were complaining because the smell was so bad both on the second and third floor those people should’ve been thrown out instead there was several people stay in one room with multiple people in the room multiple children the pool him over more than 40 to 50 kids and parents in there at one time there was no way I was letting my family go in there. My kids and I felt very unsafe as while I look to see if there’s other hotels that were available in the area at that time and there was not so unfortunately we had to stay the night there. The next morning there were some ladies there that were willing to help us in anyway they could one was names Laura but the manager of this facility is named Joe and he manages three other facilities and is not doing a very good job they don’t honor or follow their own policy you have to initial and sign documents when you come in . they themselves were not upholding to that! I will never stay there or recommend this place ever again shame on the manager joe.