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by Mattyamaha

Use to be a great app until some idiot who gets paid way to much for his job decided to fix things that weren’t broken and update the app and changed everything about it. The app is way more complicated and confusing to use now, that is when you can get it to actually work. Since the update it has been nothing but problems. The app barely works. It’ll open but you can’t do anything with it when it comes to trying to get gas with it. It won’t start the pump or do anything you go through everything and instead of setting the pump it either says unkown error or does nothing. Paying in the store for things is no better. I’ve only gotten it to work once paying for things inside the store and even that time had to try 10 different times. The app after the update decided to ad some credit card that’s not mine and I’ve never seen before as my payment method and I can’t get rid of it and had to call to try and fix it, still have that card on there but had to connect my bank account to be able to pay they said, well it still doesn’t work besides the one time it did. I’ve called multiple times and still nothing but issues. They need to fire who ever made the decision to update the app along with everyone who worked on the update because all they did was break something that worked perfectly fine and make it a lot more complicated to navigate and completely useless.

by Pipersmaxgarf

Since the changing of the app and the updates, I have literally not been able to use the app to pump gas at a Cumberland Farms. I have tried their customer service number and had all my information verified and my passwords and pins updated, which was supposed to fix the issue with the new app download. Quite frankly, I’m horrified that these are called updates. The app was so easy to use and worked every time before it was updated to a now in inconsistent app.

Response and update. The developers responded to me that they were working on issues and changes were or will be made. So I gave the app another try. Deleted all aspects of the app prior, created a brand new profile. New email. Entered date of birth, license and uploaded payment bank information. Zip line replied and I was all set to use! Stopped to buy gas today. PAYMENT WOULD NOT WORK! Went in to store. Lovely clerk tried to pay by app. Nope. You could see my bank info was in there and I had received the confirmation of bank info connected and yet……once again, I had to use credit card at pump and NO discount. I’m done. Fix the app. Don’t fix it. I’m deleting all my data once again and downloading the Mobil app. If you’re smart, you will too.

by Reddtekk

Due to a clerical error on my end, a payment for two transactions totaling under $15 did not clear my bank and resulted in an e-mail that looked precisely like a scam, and four months later a letter in the mail from a debt collector, who was completely unwilling to remove the two $20 fees that resulted from me mistaking their very suspicious looking e-mail as a scam. I spent hours on the phone with these jokers, offered to pay what I originally spent on the spot less the fees, and also spoke with Cumberland Farms’ customer service who talked down to me as if I was a stupid child and offered no assistance. I paid these jerks nearly $55 for a hot dog and $10 in fuel to avoid damaging my good credit. Several members of my family, after looking at the e-mail that they sent and the subsequent collections letter agreed that this was very predatory. Unless someone contacts me with an apology and $40 (don’t care if it’s a store credit) I am will never again set foot in a Cumberland Farms, neither will several friends and family members who agree that this was very wrong - and I would recommend that others run the other way. Just pay by some other means and you’ll be fine.