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About: Do more with Mi Banco Mobile. Manage your Banco Popular accounts 24/7 from
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Mi Banco Mobile Contact Information

Listed below are our top recommendations on how to get in contact with Mi Banco Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Mi Banco Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Banco Popular de Puerto Rico








Read 3 Customer Service Reviews 😭😔💔

4.8 out of 5

Malísima - Very bad

2022-04-28

by Walllster

Como usuario regular de la aplicación ya sea para efectos de negocio o uso diario personal, la aplicación contiene información importante sobre tu cuenta siempre accesible, puedes hacer pagos, transferencias, y otras cosas que nadie utiliza. Es fastidioso que te pregunten todos los días sobre tus preguntas de seguridad para que "Verifiques la cuenta" y "Por tu seguridad" Es absurdo. La aplicación no tiene la capacidad de reconocer dispositivos antes utilizados y recientemente el teclado de la aplicación desapareció. Así que ahora cuando escribo mi contraseña por décimo enésima vez, lo hago a ciegas, sin ver mi teclado.

1/5 al desarrollador
1/5 a Banco Popular

The application works fine for basic information regarding your account. You can transfer between approved accounts, pay bills (which are approved on your account) and other things you will never use. Recently, the app lost its keyboard (I'm assuming it's a bug) It's been a week and still no fix. I have to type in my password without actually seeing the keyboard (by guessing) Also, the application does not recognize used devices so every time I go in, I have to answer security questions then provide password without keyboard. Every time.

1/5 for developer
1/5 for bank

Not able to pay or transfer

2022-05-05

by X556

Ever since I’ve been using this app years ago I’ve noticed that the transfer tab never worked. But pay tab does work. After notifying it to a local branch agent they opened a case # to try to fix it. Months later and after a few calls the issue still remains and now the ability to pay has been disabled for me as well. I guess I’m a lost cause now because it has something to do with my account. I might as well transfer all my money to a Robinhood account instead and avoid all their useless fees.

Poor self service options. Exceeded waiting time. Support team is not helpful

2022-05-12

by UnhappyCliente

You will never accomplish your mission on the same day. Your account will blocked unnecessarily. Customer service will not be able to unblock you internet access without you having physical possession of a bank card and it has to be the bank card associated with your account, no matter if you give them all your info SSN, address no matter if you have a bill in front of you. It is a ridiculous shame process. The worst service ever!


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  1. Pulling issues faced by users like you is a good way to draw attention of Mi Banco Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Mi Banco Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mi Banco Mobile.


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