Contact Favor Runner Support

Hey, so I’ve been running Favor here and there for a while now, and this is the first time they haven’t given me the money that was promised. Now there's usually promos to get you pumped to run for Favor. For example, if you run 8 favors within a certain time frame you could get up to $80. You usually have to complete it with 70% approval rate. And if you did everything in the promo’s requirements you will receive the money. Back to the point, I received a notification saying I could get up to $120 if I did 10 favors from 2- close, with a 70% approval rate on Super Bowl Sunday. When I finished I expected to see the money within a few days so I waited. Only a portion of the money was sent to my account. So I messaged Favor’s Support Team to see why I had not received the rest of the money. They replied back saying that there was no such promotion in my area but the next town over. When I replied back saying that I don’t know why I received the promotion in my area but since I did get that specific promotion then I should receive the money I was promised by the corporation. I shouldn’t be held accountable for the glitch in their system. They told me even if it was a glitch in the system I have no way of proving that so I would not be receiving the money. It was a slap in the face, but now I know I’m better off with DoorDash.🙂

I was a favor runner for two months. It started off ok but the company does not seem to care about the runners. If a customer has a large fleet order and the store they ordered from screws up the order, the runner is penalized and receives the bare minimum of $4.10 for your service. Also, they advertise bonuses and top offs throughout the week but don’t initially inform you that you can only receive those payouts if you scheduled yourself in certain areas. If those areas are busy, you can get locked out from receiving favors because there are too many runners and miss the opportunity for the bonus. There is not a working number to contact customer if there are issues. You can only message through the app for concerns. I have been trying to get someone to respond to me since I never received my $25 for completing 50 favors. It may not seem like much but it is the principle. The fact that I reached out to support on 5 different occasions regarding my bonus and they gave the excuse that they were backed up with a lot of emails. Favor has customer service problems that they must rectify before I would recommend anyone to use their services (employee or customer).

Everything about this company is just wrong. Do not work for Favor if you are trying to earn any reasonable income. 95% of the time you are delivering just for the customers to tip you $2 on top of your $2.10 base pay. Customers usually don’t pay until 6-8 hours later and that’s all the tip you get. So basically they aren’t paying you for your time or trouble, hell barely gas. Any grocery fleet order you get the base pay is like $9 and that’s for delivering the groceries and carrying them up 3 flights of stairs. There were several occasions where I accepted an order, got there either the restaurant was closed or customer had cancelled and I was not reimbursed for my gas or time. I’m really sick of this company and their total disregard for the workers who are out here during a pandemic risking our lives only to get a $2 tip. It’s so messed up man. I will definitely never ever work for this company again. Seems like at this point they do not care about the bad reviews from customers they’re waiting to be bought out by a bigger company. DO NOT WASTE YOUR TIME.