Norton Password Manager Reviews

by A Paying Norton Customer

NortonPasswordManager login setup is very weird. First you have to login with your Norton account password, then log into the vault with a different vault password. God help you if you get the two mixed up, or in my case, forget the vault password. There is absolutely no way to recover or reset it. The guide online is misleading, suggesting you can reset the vault password if you have biometrics login setup in NortonPasswordManager . Problem is, NortonPasswordManager randomly logs you out and deactivates biometrics login. Forcing you to log in ONLY with your password. After almost a year of login in with my Facial-ID I can’t remember my vaults password and after hours spent chatting with a rep I am told the only option is to delete the vault and create a new one, which will trash 60+ passwords saved in it.

Why the heck would I want to do that. I delete my vault and I’m uninstalling Norton Password Manager because the single-fail-point engineering is unacceptable. Very disappointing Norton. You guys have really began to slip up on many fronts.

by Queen7338

Spent all night adding my passwords to the free app. Not very often you see a free app for passwords. I was impressed by this so I did some reading and wanted to give their LifeLock a try. This is where the problems began. They asked for my password. Says my password is wrong. Ok? So wth I change it. I enabled a passcode. Several times. Which was disabled several times! Every time I added my password it says it’s the wrong password! Ok! I change it again!! Seriously folks this is an app to remember your passwords. I may be blonde but I’m not this stupid!! So I call customer service. He treated me like I was stupid but ok no problem. I wait the dumb hour even though I explain to him that I’m not locked out of the password manager that I know my password I’m just trying to pay for LifeLock and it’s asking me for a password. I’m also trying to add it to my iPad also asking for a password which keeps coming up wrong. Like I said I wait the hour as I was told like a good simpleton. I follow the directions. Pretty simple. Click the link. Password reset. It doesn’t work. I’m currently locked out of the iPad app?? Plus the LifeLock app. However can still get on the password manager! Can’t make changes? Can’t pay for their services. At this point many hours spent but do I want to spend a dime on their service’s?? Hmmmm I might be rethinking this one!!

by AreCeB

Not sure that I can trust Norton 360. I have been getting Open Vault requests, on my phone, at times when I have not attempted to open my vault, from my PC. When I contacted Customer Service via chat, I got a person, with a foreign accent (sounded like someone in India - I should know because I had a career in IT software development and have worked with many amiable developers from India). Unfortunately, level one support did not seem to understand the issue and I was bumped to a higher level of support, who also could not help me. Third level, same result. Wanted me to open my vault. I received two more requests, to open my vault, today, though I didn’t initiate the vault opening. I’m concerned that some nefarious party has obtained my phone number and, if I opened my vault, as requested, would have access to my passwords. Contacted a higher level of customer support, today, by phone. Was escalated twice. Still, no one has a clue as to what to do. They wanted me to open my vault, as requested, though I didn’t initiate the vault request from my computer. Clueless as to what to advise. They want me to talk to her another level of customer support, who is going to call me about this issue . . . .

by Bobbiev259

I’ve had Norton for 6 years and have accumulated over 200 logins. When I got my new phone last week, the Vault started acting weird. It wouldn’t populate a login on a page so I would have to manually go into the Vault and copy/paste the login where I wanted it to be. I thought I just needed to redownload NortonPasswordManager , so I deleted NortonPasswordManager and redownloaded it. Now the Vault won’t let me login with my password, and I know I haven’t changed it in the last week. When I called about getting help, the manager I spoke to, Cusjal(?), basically told me it was my fault because I deleted NortonPasswordManager and didn’t know my password, even though I had not changed it, also, there was nothing he could do. That I would have to delete the Vault and create a new one. I literally had everything in that vault, it will take me months to get half of what I had. I don’t plan on renewing my subscriptions, honestly I want to cancel it right now but I need to find something and do research before I do. I will never use Norton again.

by 4M9R6

A LOT of times since the turn of the year, when I enter my PIN to retrieve a password or user ID, it rejects my entries — several times before giving me an hour time out. Curiously, this seems to take place whenever customer service advises that representatives have a high volume of service requests. I mean, really! A few hours later — today it was five hours, yesterday it was three hours — and wouldn’t you know, the system recognises my credentials again. Badly impressive, because whenever this happens I cannot get into any of Norton applications, not just the password manager.

So, please, Norton, expand your systems’ capacity to process log-in attempts, even during the high-volume hours. Presently, I wonder whether any of the Norton products are doing me any good, or whether they inadvertently seep out my personal information at the very moments I cannot get into my own account or use my password vault to my advantage.

I do not like to give a below-par review, so I will add one star to my rating. That is, on a positive note, the password manger should be restyled as a budget minder. The password manager feature seems to do a great job of curbing my spending when I undergo the frustration of rejected PINs and passwords the system should know. Okay, so it protects me from me, which was not my intention in signing up for this.

by Eduardo Gilmore

2.5 stars really. When it’s working, it works well and does what it’s supposed to. This is my first password manager so nothing to really compare it to. But about 1/4 of the time I get the “something went wrong” message and either the mobile unlock just doesn’t work, or it won’t even let me sign into my password vault. This is what’s happening to me right now, after turning on my computer after it had been shut down overnight. I just can’t access any of my passwords.

Update: sometimes the issue previously mentioned can be solved by restarting. But if you are using more than one chrome profile on your computer, usually one of them can’t open or use the password vault. Also, on my phone, the password vault is suddenly requiring me to enter my Norton 360 password to open the vault (which I stored in the password manager under the reasonable assumption that as long as I remembered my vault password that would be enough). So you need to remember multiple passwords to even be able to use the vault.

by JustJimmyG

Ever since Norton merged with LifeLock they have been, obviously, obsessed with monopolizing the security segment. They will save all of your passwords but if you get a new computer or change your account, you cannot transfer your password manager to a new account. Norton also bombards you with “doomsday” pop ups and emails about how you need to upgrade to a more expensive plan to get “all the protect you NEED.” I have a Norton account and 2 LifeLock accounts and Norton has yet to put “2 + 2” together and consolidate my accounts. Soon, I’m just going to move on from both. I have been using Norton (and formerly Symantec) products for more than a decade and previously would have recommended them to everyone but, I don’t do business with companies that try to make monopolies. Keep looking, you will find a company that makes a good product with out the huge price and monopoly.

by LisaJean314

I used to love NortonPasswordManager and the way it seamlessly integrated online, with my work PC, and my personal iDevices. Then, I started having problems, which were mostly resolved after three calls to support. However, I recently upgraded my work computer. I went to the Norton site to download The ID safe and install it only to find out that Norton is no longer supporting this product as a standalone package. Between that and my iDevice app closing on me every time I want to go to or search my notes, I now need to shop for an alternative solution. While I know and trust Norton, and although this product generally gets very good ratings (that have soured since Norton made this decision), I neither need nor want a bundled product. In fact, I cannot use a bundled product on my work computer, and it is superfluous on my phone and iPad. Sadly, since the product no longer receives support, and therefore kills my app when attempting to open my notes, I cannot give NortonPasswordManager 5-stars, and I have already moved on to another product well-regarded by PC magazine.

by AnntyEm

I’ve had Norton for about 8 or 9 years. It has worked well except for one recent day when it just wouldn’t come up (the only time) and one major problem years ago (I let the tech person into my computer and he wiped out all my passwords and they couldn’t get them back; never again!). I have to say, I don’t understand why Norton isn’t straightforward about offering a full package including all virus prevention available. I thought I bought everything and then find out later they are offering a different anti-virus package, and not cheap. They charge plenty and that should include everything. I also don’t appreciate that passwords won’t automatically load unless I use Norton’s search engine. I am now duplicating passwords on the “keyword” app on my devices, which are mostly what I use. Lastly, Norton Password takes way too long to load when I’m trying to get a password. I sigh a lot when I go to put in my Norton passcode because I know I’ll have to look awhile at the picture of that poor guy who shows up each time at the wait screen. He must be very tired of showing up to wait with
me! Norton, if you want to keep most of your customers, you need to upgrade a few things, and not at their cost.

by CFII Pilot

It has become very challenging to bring up a site using PM. Often it will populate the ID/PW combination when logging into a site, then the site will indicate it’s an invalid combination. So, I have to delete the ID/PW that PM populated and backup to the PM login screen for that site and copy each (one at a time) into the site’s login screen. At other times, PM does not even populate the ID/PW for a site’s login screen, again forcing me to copy both. Another issue I encounter continually is that PM indicates I am running an old version of iPad IOS or IOS, although my software is operating at the most current level. With significant contortion, I can get PM to work but I’m very concerned that my wife will never figure this out if necessary, as she does not work with PM on a regular basis. It really should not be so challenging to use that only a very patient and regular user can do so.

by KelleyHatesCooking

I bought the Norton Password Manager and quickly came to 235+ passwords. There is no way to remember all of them. It’s so easy to log in regardless of the device. Click to open the website with them login and password is already entered on a computer. Open the website and then click on “password” at the bottom of the cellular device and with face-id the password is loaded. Super easy to edit. Super easy to generate passwords so you don’t have to try to reconfigure the same password different ways-and then confuse them when you’re under pressure. The other products with the subscription are nice, but this is why I buy the subscription.

by Wishinbetter

I absolutely loved NortonPasswordManager because the interface was pretty good and I got to have touch ID logging in. The main reason I used NortonPasswordManager though is because I didn't need to put in a URL. Just wanted a place to save passwords. Why'd they have to change it to a requirement.. Guess I'm off to look for a new app.

Latest- Kept NortonPasswordManager on my phone so I could see the passwords i had previously put in and due to lack of time was slow to move over to other app. Hoping they changed the URL issue I checked back quite a while later to find out that happily the URL wasn’t required anymore. As far as I’m concerned it’s back to being a great app. Could be a little easier to see the password quicker that you put in as right now you have to go into edit first but not an issue for me when I get the other features i want.

by Conative55

I like having an app that works across both the windows and iOS platforms. They seem to have solved the problem of forcing you to sign into your Norton account every tome then sign into your vault. Now the vault just sends me a notification on my phone to approve my pc login, and that notification opens with my face/fingerprint etc. on my phone it comes up to auto fill just like the iPhone keychain. So now I have very complex PWs. The only problem is exporting your vault once in a while to save. It just puts the export in a square on the screen and you have to copy and paste all the text manually into word. It would be VERY helpful to be able to download it and import to excel as a delimited file. There is no save feature when you export. Still glad I started using it!

by JtheweirdO

I love NortonPasswordManager, great place to store all my passwords instead of trying to remember them. Usually works great but it stopped working for me about a week ago. Chat support told me it was a known mobile app issue and that it should be resolved in 24-48 hours. When it was still not working more than 72 hours later Chat support now tells me to contact the Norton online forum because they don’t deal with apple products. This is the Chat support NortonPasswordManager itself takes you to. I asked for the phone instead which told me to try a delete and reinstall. This eventually worked but NortonPasswordManager fought against signing in at first. Kept rejecting my VIP request approval. But finally let me finish signing in and app seems to be working fine again. The frustration caused by the poor support and the signing in problems cost them the star.

by Scotsman12

Norton has always been one of the leading antiviral providers for both personal and business clients. Had gotten away from them in the early malware evolution. As that threat has grown and perpetuated to an exhausting level through the computer on line sales sites of everyone; my protection software increased to met my protection needs with 4 additional software packages. This went on for a decade or so, but even with all that, I experienced the calamity of being hacked. So after 2 months of changing accounts, I investigated Norton as an improved software big brother.
By migrating to Norton, I was able to eliminate all the other service packages and put everything under one roof. Results was a huge savings with even more coverage. Why would you not do that?

by Angibabe13

Works even when i don’t feel like it!! Have gotten multiple alerts over my 3 yrs of using and have not yet gotten an error (as far as i know on my side but have been saved thousands of dollars ; not to mention hundreds of hours ; trying to recover what I had lost OR had been taken from me - simply because I didn’t know how or what to watch… to monitor my own cyber protection and although I had been lucky so far I knew it couldn’t last !
When I Heard Elvis in the morning of the radio and were promoting LifeLock are in 360 to give it a try, all I can say is: PHEW!Not a moment to soon; thanks to Norton Lifelock 360 I feel confident and safe paying them to monitor my accounts and help me prevent my identity being stolen; especially without me even knowing it was or had happened!!

by Night Iris

NortonPasswordManager is one of the best downloads I have ever made, no joke. I use it constantly to store any password, credit or debit card, or personal important information that I need. I read that some people say it’s glitching but I haven’t experienced that at all. I am so happy I only have to remember one password and Norton does the rest. I have NortonPasswordManager on all my devices and have never once had an issue with it. Sometimes it does take a minute to login but that is because, depending on the protection you want, of all the security measures. I would recommend this to anyone who is tired of trying to remember password after password for every site on the planet. I now have over 160 passwords saved and Norton helps me sign into all of them with little to no hassle. 💟💟💟

by DangerUXB

I have my phone synced with my two Windows 10 computers thanks to this wonderful tool. If I create a new account on my phone but discover limited website features on my phone’s browser, I just switch to Windows. The login is virtually seamless because the phone app asks permission to sync my password vault. And my Windows browser knows all the login info necessary to pick up with the login and go.

I have tried other products like this one, but I’ve always hit a proverbial wall when it comes to mobility between my computing platforms. Now that my phone OS allows me to choose the Norton Password Manager when searching for a saved password *and* make it the default, I am enjoying greater utility on all fronts.

by Peturbed

I spent some time adding in all my passwords in this mostly simple to use app. I then realized that Touch ID would not be a great option in my country where you could easily be forced physically into pushing the Touch ID button if your phone was violently stolen - which happens. It's not evident how one switches off Touch ID in NortonPasswordManager - there is no switch for this. So I did live chat with Norton. The person was clueless- didn't know the answer. And he said that Norton no longer support NortonPasswordManager as of June 2017 - true/untrue? A dismal and useless support service. I then spent hours looking at alternative apps with the prospect of having to rewrite all my passwords. Then I finally figured out that if I disable the PIN it also disables the Touch ID - which is fine but not at all properly labeled in NortonPasswordManager . The support was just lousy and I wish I could bill the support agent for wasting hours of my time looking for an alternative when, if he had known his product would have taken 10 seconds to give a proper answer.

by Bnrbnsn20

My Norton 360 Deluxe gives me peace of mind that all my internet devices have superb protection at an affordable price. The Norton Premium product I also use is well priced. I have exclusively been using Norton products and have found no reasons to switch security providers in 20 years. None of my devices have ever been breached with any attacks, personal information theft, malware, or any of the ways hackers take over your computers system. That is attributed to their encryption capabilities. And now Norton comes with the most important protection you have to have voice protocol network or VPN.! The excellent password manager is easy to use and edit as well it warns you of reused passwords that should be changed. I have found they have also improved their products with new enhancements over the years. If you like you can purchase it for two years (I did )or more and forget about renewals until they notify you it’s time again. It’s that affordable and completely reliable. Best of surfing to you.

by Forrest River

NortonPasswordManager, when originally installed on my iPhone XR, did not automatically or manually sync with new logins I created in my Norton 360 PC Password Manager (Windows 10), or with new logins I created in the Norton PC Password Manager Edge Browser Extension (Windows 10). Thus, initially NortonPasswordManager was only slightly better than useless for me. However, after I eventually deleted that original version of NortonPasswordManager from my iPhone, and then reinstalled the current version of NortonPasswordManager, the reinstalled version does sync properly - regardless of whether new logins are created via my PC or via my iPhone. Apparently the current version of NortonPasswordManager has fixed my earlier non-syncing bug. Accordingly, I have upped my rating from one to five stars, as I certainly appreciate that bug fix. Thanks!