Contact Norton Password Manager Support

by Queen7338

Spent all night adding my passwords to the free app. Not very often you see a free app for passwords. I was impressed by this so I did some reading and wanted to give their LifeLock a try. This is where the problems began. They asked for my password. Says my password is wrong. Ok? So wth I change it. I enabled a passcode. Several times. Which was disabled several times! Every time I added my password it says it’s the wrong password! Ok! I change it again!! Seriously folks this is an app to remember your passwords. I may be blonde but I’m not this stupid!! So I call customer service. He treated me like I was stupid but ok no problem. I wait the dumb hour even though I explain to him that I’m not locked out of the password manager that I know my password I’m just trying to pay for LifeLock and it’s asking me for a password. I’m also trying to add it to my iPad also asking for a password which keeps coming up wrong. Like I said I wait the hour as I was told like a good simpleton. I follow the directions. Pretty simple. Click the link. Password reset. It doesn’t work. I’m currently locked out of the iPad app?? Plus the LifeLock app. However can still get on the password manager! Can’t make changes? Can’t pay for their services. At this point many hours spent but do I want to spend a dime on their service’s?? Hmmmm I might be rethinking this one!!

by AreCeB

Not sure that I can trust Norton 360. I have been getting Open Vault requests, on my phone, at times when I have not attempted to open my vault, from my PC. When I contacted Customer Service via chat, I got a person, with a foreign accent (sounded like someone in India - I should know because I had a career in IT software development and have worked with many amiable developers from India). Unfortunately, level one support did not seem to understand the issue and I was bumped to a higher level of support, who also could not help me. Third level, same result. Wanted me to open my vault. I received two more requests, to open my vault, today, though I didn’t initiate the vault opening. I’m concerned that some nefarious party has obtained my phone number and, if I opened my vault, as requested, would have access to my passwords. Contacted a higher level of customer support, today, by phone. Was escalated twice. Still, no one has a clue as to what to do. They wanted me to open my vault, as requested, though I didn’t initiate the vault request from my computer. Clueless as to what to advise. They want me to talk to her another level of customer support, who is going to call me about this issue . . . .

by Bobbiev259

I’ve had Norton for 6 years and have accumulated over 200 logins. When I got my new phone last week, the Vault started acting weird. It wouldn’t populate a login on a page so I would have to manually go into the Vault and copy/paste the login where I wanted it to be. I thought I just needed to redownload the app, so I deleted the app and redownloaded it. Now the Vault won’t let me login with my password, and I know I haven’t changed it in the last week. When I called about getting help, the manager I spoke to, Cusjal(?), basically told me it was my fault because I deleted the app and didn’t know my password, even though I had not changed it, also, there was nothing he could do. That I would have to delete the Vault and create a new one. I literally had everything in that vault, it will take me months to get half of what I had. I don’t plan on renewing my subscriptions, honestly I want to cancel it right now but I need to find something and do research before I do. I will never use Norton again.