Contact My Firestone Support

by 1 Ram Owner

Tire inventory on selected store was correct at least for the tires I wanted. Would not accept the 9 digit credit card number even though it was correct with zero balance. Schedule said an 8:00 am appointment was available. I called the store because I couldn’t pay ahead the “out the door price” on the app. The manager informed me that he actually had no open appointments until the next week, but he asked which tires I wanted and invited me to bring it by the next day with the understanding that it might take a while to work my truck in. I arrived at 7:00 am, walked to a local restaurant, and an hour and a half later I got a call saying my truck was ready. The tire info on the app was available on the website. Store A+ App F

by Schroeder85

The scheduling system on this app is not compatible with the scheduling system at the local stores. For example, the app will tell you you can schedule for 11 o’clock the next day the store will call you the following morning and say “we don’t have that available.” Also, the hours of operation for my local store are inaccurate on the app. The nice people at the store even went so far as to ask me to call ahead and not to use the app to schedule because it has no idea what their schedule looks like. The systems in the stores need to be able to communicate with the app and vice versa. If a time is not available at my local store that I’ve selected, it should not allow me to schedule for that time.

by Mmoose01

Advertised functionality that doesn’t work at all. Made an appointment on the app and show up at the store only to find out they have to be “approved” first. Still haven’t gotten a rejection email for the appt I booked online if that’s the process. The app listed a few next day appts when I looked the night before but came in at 11 to find out they were all gone. The soonest time slot was 3 days away. If you can’t actually make an appt on the app it shouldn’t be an option. The service associate was not helpful at all suggesting I Google another store’s number to see if I can get in there. Terrible service all around.