Contact Nitrado Support
Company Name: Nitrado
About: Nitrado is a provider in the area of game servers and application hosting.
Headquarters: Karlsruhe, Baden-Wurttemberg, Germany.
Nitrado Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Nitrado. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Nitrado. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email ✔✔
E-Mail: support@nitrado.net
Website: 🌍 Visit Nitrado Website
Privacy Policy: https://server.nitrado.net/pages/privacy-police
Developer: Nitrado
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Read 5 Customer Service Reviews 😭😔💔
i wish to cancel auto renewal as its impossible to do so
why wont it let me buy a sever on dayz you need to give me a phone number so that i can talk to you
Needs updated severely.
by Vahn B.
Well I started using the Nitrado app to manage my Ark server I’m renting from them. I didn’t mind the layout of the app but thought it could use improvements. Today I had to restart the server because it wasn’t letting someone log in. Instead of saving the server and restarting, it just restarted the server and lost 2 hours of work a player did. The loading icon is constantly on even though it’s not showing anything loading.
The biggest thing that bugs me to hell and back is the payment system on the app. It’s very generic and poorly made. I tried to set my server to take payment of 90 days, it asks me to put money in the wallet. I use the app and it puts in the amount that I need to fill the wallet to get the 90 days. Using PayPal, the company charged me one cent under what was required to buy the 90 day and now I’m stuck doing 30 days because using the app now trying to do payment starts saying that the browser is out of date and I cannot access payment options now.
I’m guessing the website may be better but this app needs severe improvements. Cause right now I’m tempted to find another server provider.
App is now garbage!!
by BigLoseCasino
6 months ago I would of gave this app a good review. It actually worked then with out bugging out a whole lot… Main issue now is I open the app, click my game server I want to view, then click server settings to adjust that servers settings and everything goes crazy… It freaks out, takes me to a website saying I need to log in to make changes, also it tells me to download the already downloaded app… It is nonsense!! I already have the app that I was just on and you took me away from the app. Now you trying to put me back on the app I just came from? Makes no sense at all and I get nowhere with this… The app is pretty much useless honestly…. Until it is fixed and I can actually do something worthwhile on this app, I don’t recommend anyone messing with this headache of an app… Sad but true!!
Love the app but...
by BrokeShopaholic
I’m giving this a now 1 star instead of two because the most recent update has caused a constant error try again message when I try to change any settings on my server. It saves the changes but it’s rather annoying seeing that error message every two seconds. I also want to add that I’m disappointed I can’t have my server setup to auto renew with my paypal due to some error message. Also my app says the server is installing an update and will restart when done but it’s been like this for 3 days(April 1st is three days) and customer service is trash. So maybe if you guys actually fix these then I will update it to be 5 stars
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