Contact MLB Support

by Occipitr

This app is and has been atrocious for years—but the latest iOS and tvOS updates have made it bad and at times unusable. iOS: radio audio never works on first selection. You need to try a different feed, then go back, or force quit the app, and select “gameday” view before re-selecting a radio feed. Then if you browse the app while listening, any video you scroll over will stop whatever you are listening to and takeover. This is just basic, broken functionality. tvOS: no broadcasts load, period. And you need to restore your purchase before you get the chance to select a video or audio stream (that won’t load anyway.) If the app were free—it would be a terrible app. That MLB charges users for use, AND won’t pay competent developers, AND forces you to listen to the same ads over and over between innings makes it a rip off.

Update: the app has managed to become even worse after the latest update. I’ve cancelled my subscription for the first time in 10+ years. It’s an atrocious app.

Now when you launch the app you see a note about “bootstrapping” and “preloading images” as if there is any reason for an end user to see that information. Then the app hangs at the opening screen with a spinning wheel. At least prior to the update, you would see the scoreboard before the app completely froze on any attempt at video playback. It’s comical that Apple has deemed this an “Editors Choice.”

by Wldtyp

I use the mlb app primarily to stream the radio description of games, for which a paid subscription is required. As an audio streaming app, this is the worst imaginable product. I listen to podcasts, and have used several different apps, stream music using several of the popular services, and stream radio broadcasts using several other apps. The MLB app is the worst by a large margin. The audio feed often cuts out for no reason. Restoration of the feed usually involves closing the app completely and restarting. This has always been a problem (I’ve used the app for 5+ years), but has gotten worse this season. A new problem this year is that the audio feed sometimes cuts out if the app is not active, ie., if you try to use a different app, or turn off the screen (so that you won’t inadvertently click on a link when the phone is in your pocket). There’s one part of the website (podcasts I think) that if you accidentally wander into that you can’t get out of, that is there’s no available back link or menu. The only solution here is to shut down and restart.

Major League Baseball should be ashamed of themselves for this inferior product. If I had another option for audio streaming I’d use it.

I’m leaving this review here because there’s no support contact in the app itself to which one could report problems.

by Chuckphillips

Update: Now clicking audio plays an advertisement, then afterwards doesn’t load the game audio. So then I have to listen the advertisement again to try and get the audio to load. The app just gets worse with each update. The Apple TV app went from great to horrible. Sad.

Because this app is the most used on my phone, I’ve learned to work around most of the bugs in this super buggy app. A list of the things that most annoy: * CarPlay has been broken all season. When I try to play an audio feed, I get an error that I am not authorized. I have to start the feed from the app on the phone to play through the car * To play an audio feed, you tap the feed you want (which will never load), then tap another feed and wait for it to load, the after the second feed loads, tap the first that you actually wanted to hear. From there you can switch feeds without issue. * Since they launched the new UI for selecting a video feed, you have to do a lot of waiting and watching the spinner. Sometimes I have had luck tapping the game feed twice and it will load quicker. At least they finally fixed the issue from last season that shows ads for premium accounts. Please don’t change anything next season. Just fix all of the many bugs.