Kaiser Permanente Reviews

by Robinsle

I tried opening a ticket with The development team on KaiserPermanente, and got a standard blah blah blah we cannot do anything response.
It seems to me that the MOST important thing on KaiserPermanente is to be able to schedule an appointment. But this is the one thing that consistently for months on end does not work. I see a message telling me to contact 911 if it’s an emergency but the appointment scheduler NEVER loads. I wait, I try going through the other way in KaiserPermanente to set an appointment, I try looking at previous appointments to reschedule. Sometimes it works. Most of the time it’s nada, bubkiss, squat. I waste so much freaking time and then have to give up and call to make an appointment. Seriously? You had ONE JOB kaiser. It’s this lack of attention to detail that has every health care provider I’ve seen working with you roll their eyes at your administration. Must be a great thing to work in an industry that pretty much holds people hostage. If I ran my business with such lousy oversight my customers would have left looooooong ago.

by Starshells

Kaiser developers have really stepped back and torn KaiserPermanente apart. This used to work just fine until software updates happened and now it is so difficult for me to be able to select buttons within KaiserPermanente , let alone to select appointments or billing to make payments.

I have emailed the developers to report the issues that I have discovered but I haven’t yet to receive a response. This is the absolute most terrible app I have ever experienced and I am ashamed that I am paying insurance for the quality or lack there of what that is designed to “assist people.” KaiserPermanente is frustrating to use us to say the least and I am a millennial.I definitely do not recommend KaiserPermanente this makes it even more difficult for people to create an appointment or even select the button to look at their appointments that have already been created. Developers you really need to step up and do better this is the worst app.

by #68 Two Chainz

Bad doctors and treatment aside, something I’ve been dealing with a lot over the past 2 years, KaiserPermanente is mostly fine. However, I find that it just wastes my time in so many areas. When you sign onto KaiserPermanente it greets you with a small little hello screen. This screen however is not able to be skipped and only serves to waste our time. With how KaiserPermanente is designed you are not going to be spending a lot of time on KaiserPermanente . So when it takes five seconds to get through some useless greeting it really adds to an irritating experience. And that is just one thing that is bad about KaiserPermanente Just the worst experience I’ve had with an app like this ever. Avoid this terribly made, horribly unintuitive, time wasting, piece of trash app if at all possible

If your debit card info is outdated and you try to have your prescription delivered to your house it won’t tell you. Instead it will tell you the order has been submitted, but it won’t actually be. So you have to go into the setting and check for yourself. This terrible, Unintuitive app won’t tell you it’s outdated, you have to figure it out yourself. I hate you Kaiser :)

by SexyChyna3

Not customer care oriented. Get penalized for being 15 minutes late. I battle nausea and I take medication for it, prescribed by my doctor. I had an episode this morning, which had me 15 minutes late. You then have to wait 3hours. The member services don’t care, and the employees don’t care. And when your on time you have to wait on the doctor. The member service manager tried to scold me. Stating I need to leave home early enough. And to get up on time. This is the one time I pray they were recoding the message. In November I will not be renewing my membership with them anymore. Kaiser They’ve gotten so big they don’t care about the patients . 🙃🙃🙃
It’s so sad I get called back to the room to take vitals and the nurse says we are working you in cause everyone else is on time. I said nothing. This location is toxic and the nurses comments were rude and disrespectful. How many times I have to be reminded about being 15 minutes late. Everyone I speak to care 🤷‍♂️ 🤷‍♀️

by SFequities

I have used the Kaiser app for many years, and have always appreciated Kaiser’s efforts to bring into a mobile experience a myriad of functions and features. Unfortunately, the design simplicity of it has, in my opinion, devolved, especially as it is less intuitive as to where things are to be found. Frustrating.

But my biggest complaint regarding KaiserPermanente is it’s stability and the fact that one can’t save, nor does the system do it, ones messages while being composed. I’ve spent 20 minutes crafting a short concise message to my doctor, hit send, system fails, and there is no way to save the message. In short, you lose the message. I now am starting to draft my messages outside of KaiserPermanente , and then copying and pasting into KaiserPermanente . A laborious, poor user experience. The Kaiser system doesn’t even allow you to copy a message after you’ve drafted it, in case it gets lost again when you hit send and the send fails.

I love Kaiser in so many ways. KaiserPermanente isn’t meeting the standards of the rest of the organization.

by In The Spirit Of Nader

This software has never worked well on my iPhone XS. The latest version is completely unusable. When hitting the home button KaiserPermanente immediately quits. And you have to hit the home button because none of the home screen options will work unless you first click off of the home screen ( Like to messages) and then click back. Clicking the home screen to get back to the main options is now impossible.

KaiserPermanente has been extremely buggy since I first started using it which was several years ago. The options and bloat of the software have gotten bigger but the fundamental problems have remained.

KaiserPermanente is for a huge medical company and you would think KaiserPermanente would have been thoroughly compatibility checked before it was let out the door. Leastways they should quickly be on top of problems and rectify them in short order. This has not been the case on the IOS side of things. I am sure I am not the first to comment on these problems...

by Rosales_fam

I absolutely love KaiserPermanente however, since the last update I can't use it, literally! Either it's super slow or simply doesn't move at all into the area I'm attempting to. For example from my home page I try to access pharmacy I click and click on the view pharmacy link and nothing happens. Today I tried to link into the "important update regarding your online personal etc." And again nothing happens. The notification from my phone came in to check into an appointment but when I saved my app I can't check in.
I was perfectly content with the last version, it worked perfect and allowed me to get done what I needed. This one is forcing me to use my laptop to access my stuff and it's awful especially during this time, we're all using it so much more to check symptoms or add/change appointments.
I'm happy to further discuss further and provide example as needed.

by Lisey08

I used to have Kaiser in Southern California and I absolutely loved the experience and most of all, KaiserPermanente and how simple and convenient it made everything. I just got Kaiser again up in Northen California and downloaded KaiserPermanente . The appearance is totally different than it used to be (I assumed it was a SoCal to NorCal thing but upon reading reviews it seems they recently redesigned it). I keep getting email and push notifications that I have new lab results but every time I try to check them in KaiserPermanente it loads for a few seconds and then just displays a blank white screen with my name at the top. I’ve tried closing KaiserPermanente and reopening and I’ve tried it at different times of day on multiple days. I even tried using the link provided in my email and logged directly onto the site through a browser but it just sits there saying loading for ages and never actually loads my test results. Today, I just tried to send a message to my doctor to explain I can’t access any of my results and see if she can have them emailed directly to me, but suddenly it won’t load any of my messages and won’t let me compose a new message until it loads. I’m really disappointed with KaiserPermanente now. Hoping it’s all a bunch of kinks you just need to work out with the redesign and that KaiserPermanente will be better than ever soon. Please look into these issues ASAP. Thanks!

by Assdfgghhhjj

I find it hard to leave a message you don’t allow enough space. If your doctor has same name as another it’s hard to figure out which is which. If you send a message and Change your mind you can delete it if you choose but not on Kaiser side and you may wish to withdraw your request. If your doctor is not getting your message you should say who is. I found out the hard way sometimes your Doctor never sees your messages, it sent to a place where they decide if it’s important or they themselves a nurse gives advice. This has happened and my messages were intercepted so nothing happened. Then wrong advice twice by the doctors nurse she never showed the doctor just answered on her own. Both times wrong!! Lucky Im proactive and intuitive and so I told my hospital Doctor (I was in hospital) who called my cancer doctor. Omg! I’d like to be able to delete an old nurse or Doctor or old prescription or call someone who can.
Finding a doctor omg hard process. that one needs to much help to explain on here. Prescription -Description should have what it’s used for other than just how many times You take it. Okay that’s all I can think of right now.

by Loveebrittney

You can’t really order your meds through KaiserPermanente . Everytime I’ve done this it’s not gone through correctly. I have text alerts on so I won’t run out of meds, yet the last 3 months after receiving the texts I immediately put my prescription through for delivery. I make sure to hit every confirmation button to make sure it gets sent through yet it doesn’t work the first time. Once I did it 3 times in a row to make sure and it STILL didn’t send my meds. I notice after about a week that my meds haven’t been sent yet (didn’t receive the text about it) so I go back to KaiserPermanente and see when I refilled last (KNOWING I just put my prescription through a week beforehand) yet it doesn’t work. Everytime it acts like I haven’t put the order through. So a week after my reminder text I put the prescription through AGAIN and for some reason it works every time. After a week. Why? KaiserPermanente shouldn’t be bugging like this. People need their medication. I don’t have a car to pick up my medicine or I would just do it that way.

by Escrypha

KaiserPermanente sometimes displays a badge notification, but when I open it, there’s absolutely nothing new to warrant it, and whenever I get to the messages tab, instead of showing me the latest messages at the top. It loads it correctly, then scrolls all the way down to the bottom for some odd reason. Instead of just tapping a new message like I do in the iOS Mail or Gmail apps, I need an extra step. Sometimes, it won’t allow me to fill the subject line when composing a new message, thereby preventing me from sending all-important, health-impacting emails at all. That should be fixed, or perhaps subject lines should be made optional. It also doesn’t switch to landscape mode for easier typing on my iPad. The standard for iPad apps is to offer both orientations.

The only reason I use KaiserPermanente is that my doctors outright refuse to email me outside of it. KaiserPermanente is a hassle and a half. Were it optional, I wouldn’t use it. If a company forces clients to use a proprietary service (like its own email), it should at the very least rival the services it keeps one from using. iPad Mini 5th Gen

KaiserPermanente /email is my only point of contention with KP. The rest of the services I get are great. Thanks for reading my nonsense. I hope your days goes well if not better.

by Doctor_KDS

Having used KaiserPermanente for many years I have watched it improve overall, but consistently fail in one important area, configuration. As an example you can enter your email address & cellphone number, but you can’t enter your daytime or nighttime phone numbers. This makes ordering things from the pharmacy painful. In each order you must enter daytime & nighttime phone number for each order. KaiserPermanente doesn’t even remember what you entered during your session. I just had to enter my daytime & nighttime phone numbers twice in one session because one pharmacy item has to be picked up at the pharmacy & several other items can be sent.

Missing is a configuration section to setup payments for the Kaiser Pharmacy & other Kaiser Permanente bills.

The last big issue is that you can read your documents, but there is no way to either download or print these documents.

by Unhappy IPad Owner

First, the mobile app is incredibly slow. I use KaiserPermanente constantly to view my parents and hubby’s information. All three are disabled and there is a lot of tracking to be done. If I’m a trusted person it would be excellent to pay their bills under my login. It’s a pain to log in under their ID. Individuals can give authorization to pay bills just like they grant access to view medical history, view tests results. email on their behalf, schedule appointments on their behalf, order prescriptions on their behalf (which can require payment), etc so why can’t I pay their bill?!?

In addition I want to view all claims entered by KP (not me). This function was removed from the online app. Contacted tech support and they referred me to claims. Way to go tech support.

Although the mobile app has improved, there is still a lot of work to be done.

by Doctor Zarkov

This is a good app. I can get my lab results as soon as they become available. I can re-order my medications quickly and easily.

What would really be nice is the ability to self report health data like weight, BP, blood sugar levels, cholesterol levels and so on. I’m trying to lose weight so I periodically weigh myself. Instead of some other app why can’t I keep that data here? I go to the Stanford blood bank and they compute my cholesterol level and take my BP. Why can’t I keep that data here?

The data I enter could be tagged as “self reported” so a medical provider would know if the data was my measurement or if it was taken by a professional.

Providing this capability could be a plus in a patient’s health care. Imagine an overweight patient with a blood sugar and cholesterol problem. Instead of only having data points from when they see a Kaiser professional (primary physician, physician’s assistant, nurse, dietician, etc) the health provider has as much data as possible. This could help reveal trends in health related behavior and thus better allow the provider to tailor treatment.

Mobile computing could take health care to another level but health care providers like Kaiser are only scratching the surface. Hopefully someone at Kaiser will see these comments and will consider the enhancements I have suggested above.

by TotallyRadMom

The part where we look up past visits is not very user friendly. I like how you can look up past visits and see the list of them. The part I don’t like is if I want to see a different past visit, we have to go back to the start and bring up the list all over again. It would be great if we could go back to the original list and pick another one without having to go all the way back and regenerate the list.

Also, the last time I checked, which was a while ago, so I don’t know if it’s still a problem, but the ability to cancel appointments wasn’t functional.

I love being able to refill prescriptions from the pharmacy. Very convenient and easy. The problem I have is with medications that I need to get filled from non Kaiser doctors. The application allows me to request a refill, but it never gets refilled unless I make a phone call to Kaiser pharmacy. It has been easier for me to call the doctors office directly to get the prescription refilled.

Overall it is really great, thank you so much!

by Luxe11

The KP app looks better, cleaner and functions very well. With the latest update it periodically crashes upon opening. However, I was hoping the developers would fix the logout issue but apparently they have not noticed this one annoying logout glitch: once you hit “sign out” of your account, the account closes but then the sign in prompt immediately appears, so if you sign in with Touch ID (iPhone) or Face ID (iPhone), you are immediately signed back in if your thumb is on the Touch ID sensor or if your face is in view of Face ID...which they usually are since you’ll be looking at your phone and/or touching the home/Touch ID button to go elsewhere on your phone. Really would be nice if the developers remedied this bug.

by VS1963

Love KaiserPermanente and the recent upgrades. Really like the pharmacy upgrades that display the directions nad also shows a picture of the pills.

I wish I could use the iPad version, but its just a zoomed in copy of the iPhone version and forces me to turn the screen into portrait mode. I use my iPad in landscape mode and would love to use it in that mode.

Another issue I am having is that my and my spouses record show up when I log and look in messages or future appointments. I think its nice that it’s available, but it should default to the person who has logged in. It currently shows all messages and I have to specifically limit it to only show mine. I also get email notification every time there is a message or test result or appointment reminder for my spouse.

by Kazsper

I have been a Kaiser member since I was a child. Except for 6 years when I moved to Texas and Kaiser was not available 30 years ago there, I’ve always been very happy with the care I have received from all the Kaiser facilities. My latest experience which included reconstructive surgery with Dr. Sandeep Bhupendra Patel my Podiatrist and Surgeon and his team was no exception. In fact Dr. Patel and his team exceeded every expectation I had in terms of the care I received. He and his team provided the most amazing experience in terms of professionalism and kindness I’ve ever experienced with anyone. I highly recommend Kaiser since they have proven to me they really appreciate and care for their patients without fail. Including KaiserPermanente I use for emailing and filling prescriptions or getting test results. Everything about Kaiser has been wonderful and keeps getting better for me and I’m 64 years old.

by Jennie*o1

Not sure why KaiserPermanente is rated 3.2 out of 5 but I personally have never had a problem doing anything on here. There are a few different things that could be improved upon but I am confident that with time these issues will be improved upon, fixed, and worked out. I think that society has grown a custom to such rapid roll out of tech that they tend to forget that things like this take time to get everything just right. Nothing is perfect, and to roll out a healthcare app on such a massive scale like this, I couldn't imagine that it would be an “easy” task.

As For some constructive critiques, I would suggest maybe adding a way to search for lab results by date, test type, location, etc.. this would be a helpful feature (*the last time I checked there was no such feature, I apologize if one has been added recently.) Second suggestion would be to add a feature that shows the patient whether or not their Dr. read their message.

But all-in-all i like KaiserPermanente, it has made my life a whole lot easier and I appreciate the hard work that it takes to bring this to scale.

by Beckg59

I love using the Kaiser app and have used it A LOT. Just today I ordered a prescription refill and checked in with my doctor’s office about a COVID exposure alert I received (from an unrelated app). They have always been very prompt responding to my secure in-app emails - usually within 24 hours - despite how swamped they are these days. I also enjoy the convenience of scheduling my doctor / provider appointments in KaiserPermanente and checking lab results - usually available within 24 hours after testing. The ability to look up past visit information and previous lab results, which can be displayed in a chart or graph, has also been invaluable. KaiserPermanente gets a solid 5 stars from me.

by PassionForAudi

Initially I had given KaiserPermanente’ a 2 star review due to the fact that it’s actually not too bad of a application. I then (within a couple seconds) start thinking how much of a inconvenience it is for ME to not be able to schedule a appointment at a certain location of my choice due to the fact that it’s not on the scroll down list as a option. So I instantly switch it on over to a 1 star review! Fontana is the perfect location for peace of mind and the fact that it’s also where my fiancée and 3 kids always get seen. Come on, I shouldn’t have to call in in order to set up a appointment there. Common sense tells me that you do that on purpose due to the fact that it’s such a busy location as it is but it shouldn’t be that way. 🤦🏻‍♂️

by Jen🤓🤓🤓

KaiserPermanente is helpful for ordering a refill and reviewing your test results or rechecking you appointment schedules but other than that it really gets annoying and frustrating.
Every single time I tried to schedule an appointment it always says no available appointment at that time I selected. I tried to book an appointment for sometimes with a month or two selected but it still doesn’t show any availability. I will always end up calling them and book appointment by phone then on phone they will always say “Do you know that you can now book appointments online?” Blah blah blah blah yeah right. Booking appointment by phone is always easier and they will have your schedule the next day or within a week. I get really frustrated with KaiserPermanente on booking my appointment. Doesn’t help at all!!!!!

by 25 Yrs Kp Member

Every time I have to reset password because the system “forgets”. Try resetting password thru “forgot password, and 7 out of 10 you can’t because it won’t pull down the “Region tab” for you to select your region. And because you didn’t select a region, it won’t let you go further.
Call Web Support? Be prepared to spend 10 minutes just to verify yourself, first thru a stupid voice recognition system which then does not pass on the info to the Rep. Then you go through the whole verification process again!
Then after you state the problem, quiz them. You have to repeat three times for them to begin to address the issue you called for. By this time you’ve already spent 10-12 minutes! Then you get “boiler plate” email with lots of apologies but no solution!
Other than that, KaiserPermanente is getting there!

by QA5150

As a QA lead, I recognize apps that are poorly designed and implemented; KaiserPermanente fits that description well. Some of the major problems: exiting KaiserPermanente via the home button does NOT log you out, securely closing KaiserPermanente ; going down several layers (such as looking at test results) requires the user to go back-back-back-back to a page where one can access the menus to sign-out; on my iPad 12.9, I MUST use KaiserPermanente in portrait because that’s the way it was coded; KaiserPermanente is somehow split off from other functions that should be accessible. There are many other issues needing work.

Kaiser should get someone familiar with QA and UI design to update KaiserPermanente. It has not had a major update since November 2016.

8/8/18- Touch ID broken on iPhone. App resets Touch ID to OFF when user signs out. iPad app works properly.

by Angelakim

Biggest complaint is how slow KaiserPermanente is. Always with that spinning wheel. Also the message function is not very user friendly.

One specific fix needed is for the pharmacy function. A doctor orders something for me to go to mail order and when I checked it said “refilled on” a certain day. Great, so I’m waiting for my prescription, it has been 2 weeks (which is not all that unusual). I called today to be told that it had never been filled. I guess there is a flaw in KaiserPermanente and it says refilled but what they really meant was written on that certain day. Just something small but couldn’t find a way to directly report the issue without having to give out my personal information. Big companies like is often troll the web for all comments so we’ll see.

by Em815

A main issue I notice is with the messages within KaiserPermanente . I am not able to reply to messages I have received from my doctor. I have to compose a new one each time in order to respond. This causes us to lose the previous messages for context because it also only allows 100 characters when composing a new message. Also, the punctuation is messed up when sending and receiving messages. My doctor probably thinks I’m an idiot because of what KaiserPermanente does. For instance, instead of an apostrophe, it will put a question mark (haven?t). KaiserPermanente has other random issues that others have mentioned.

by User Xndh Tdbeishxdh

I'm an early adopter, and am really flexible with new technologies as they grow. That said,bim frustrated with the lack of reliability with KaiserPermanente, because this is health care. I've had prescription refills botched because of KaiserPermanente . I've had some work perfectly. I just missed a scheduled video appointment (brilliant concept) because KaiserPermanente doesn't seem to recognize that is has ALL THE PERMISSIONS IT NEEDS to conduct the appointment. Still, it would not connect. No clear feedback on which permission it thinks it lacks.

KP developers... This is our health... not Candy Crush. Get it together, and provide users with a app that enables our ability to Thrive!

by Traygon

You still have to call the pharmacy when ordering your meds. Often, very often enough to be maddening, the online order never makes it to the pharmacy. They haven’t gotten the head to communicate with the paws. In short, if your goal is to have your meds in a bag ready for you, verbal communication is required. Otherwise, “take a seat.”

Even if you get an email or notification that “your order is ready.”

The rest of the site is pretty awesome.

by ChocolutWunder

I have used KaiserPermanente since it was released into production. It has served me well and it continues offer new and more convenient features. They kind of sneak up on me. Lol. One reviewer reports that Touch ID doesn’t work as expected. I saw the same issue but after deleting KaiserPermanente , manually signing on and turning Touch ID on, it stayed on. I was prompted once to lift and rest a finger. From that point, all my finger prints work as expected. Yes, all. I use many for easy positioning. App support is responsive. So, try this first. NOTE: KaiserPermanente had been updated BUT may not have synched correctly with my hardware after iOS 11.4.1 was installed. This is what I suspect.

by Mnlh07

I use KaiserPermanente regularly. It was most useful when I was pregnant and had to manage so many appointments. Also, having the results from my labs. Now that my little one is here I’d love the ability to add more than one member ID. Then I could add my child’s information and keep up with her appointments, as well, without having to log in and out. Also having baby's member ID on my phone as well would make it fast and easier than trying to pull them from my wallet while sometimes dealing with a fussy/crying baby.

by Elaine In Denver

I’ve been using KaiserPermanente for the past eight years. I’m in my mid-seventies and routinely pull up my lab results, past medical appointments, and message my PCP regarding any issue, at my convenience. I find KaiserPermanente intuitive and easy to navigate! The one feature that was dropped years ago that I do miss is the explanation of lab tests. Since it covered the full range of illnesses that were possible, I guess that it may have alarmed some members, thus causing the medical staff extra work in assuring them they weren’t dying 🤣... but now I go to Bing and look up any lab test to determine risk factors. My husband and I are bullish on Kaiser and find that they provide the best medical care we’ve ever received. Members since 2005!

by Technology 1

App works wonderful everything from making appointments, to refilling prescriptions etc. etc. Keep working on improving KaiserPermanente . The only thing I would say needs major improvement is the notifications system within KaiserPermanente . When you use KaiserPermanente it says do you want KaiserPermanente to send you notifications for appointments or prescription refills etc. etc. you click yes and then you don’t really receive any notifications. That is all that needs major improvement. Keep up the good work.

by Kah-e-noah

Not sure what the fuss is over... I love this new version much more than the previous version. It's easy to navigate, and everything is at my fingertips which I love. I have a busy life like everyone else so that is an important factor. I can easily message my doctor or any other provider I've been referred to and easily refill prescriptions. It was mentioned in a previous post that the Rx refill doesn't alert you of when it is ready for pick up.... that would be a great feature to add. Overall, great job!!

by OmRapture

I just made an appointment with my doctor in under two minutes, including KaiserPermanente searching my calendar for open spots.
Ordering refills is also a breeze, as is reading test results. Any of those tasks can be done in a few minutes. Using face recognition to open KaiserPermanente is great.
I am a healthy, very light user, so don’t know how it would work if I had a serious illness that would requiere more, but for my needs is perfect. Good job KP!