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It took 4 hours, 4 HOURS, to have my order delivered from the store a mile and a half away. We wanted to try this service out as we saw all the robots on the streets, but we will NEVER use this again. Two items were “substitutes” which I have a hard time believing they were out of my original order. And, yes, I still paid full price for the “substitutes”. The store said they were having “techinal difficulties” which apparently is why it said 90 minutes to deliver when I placed my oder, an hour later it said 59 minutes, than an hour later it said 61 minutes to deliver. This service is NOT worth the increased price on all items and if you get the substitutes, you are still charged the higher price.

I’m patient with new services. And technology. Allowing for kinks to be worked out. 100% of my orders have been charged, but either wrong sizes of items were sent or items were omitted. The order receipt and the to go print out would have conflicting information. Fortunately, the resolves the first issue which incentivized me to try them again. But after the second issue, one ticket showing I paid for a drink and the other saying not to add a drink to the robot, seems just careless. I don’t need a third time to know that I’d have better luck walking across campus to get my food done correctly.

NAU starship has messed up my order three times this semester. Then they just want to offer you a refund instead of just reordering the food for you. This last messed up order it took 20 minutes just for them to give me a refund and then the place where they messed up my food closed their delivery option and on hop of that it took over an hour to get the wrong order. Making it an inconvenience for me who works on the other side of campus trying to get food before my shift. Don’t waste your time and money!