Contact Hydrawise Irrigation Support

by Rupeshreddytumu

There are ton of issues with app and the remote access of hunter irrigation in general.
1. Wand constantly disconnects and the button on wand does not work until I restart the system. It is definitely not a weak network because I have a repeater in my garage and very close to the console. What’s the point of spending 100 bucks and still you cannot control irrigation remotely?
2. They just complicated very basic things. When you turn on a zone, it should either turn on or not. It is as simple as that. Instead if controller is not working, it throws a prompt and yet still shows that zone is running and your reports are all messed up. If the app already knows that controller is not responding, why even show animation that zone is running and record false metrics?

I would recommend investing in Rachio system available in costco instead of investing in this Hunter wand with Hydrawise app. I haven’t used Rachio but user reviews are very good

by Xenadu

You can tell they did not invest at all in any mobile app developers. The app is just a website squashed into an app shell. The controls are absolutely terrible. Touch targets too small. Byzantine workflows. Nothing works like a mobile app should. Charts are useless garbage, not a single one presents any useful data. The bar charts all have overlapping bars that obscure what little data is present. And plenty of features lead into dead ends that require force-quitting the app because it's a website designed for you to use the browser's back button to get out of it... but instead it just locks you into that screen and you can't get out.

Hunter's penny-pinching CxO office should be ashamed. Would they put out a new controller without hiring an EE, ME, etc to work on it? Absolutely not. Yet they believe they can push out a shovelware app to save money on app developers?

Avoid this product if possible. Ask your sprinkler installer if they offer a non-Hydrawise controller. Whatever it takes to avoid this pile of absolute garbage.

by FrakkinFrank

I changed cell phones and when I tried to log in again it wouldn’t allow me because I had added a physical security key to my Apple account, and their implementation of Sign in with Apple is not using native iOS APIs for it so doesn’t detect my key.

When I contacted customer support asking for them to improve this and/or provide a workaround like migrating off an Apple account, they told me to call instead of providing a solution or telling me there is none. I don’t want to call them. I don’t want them to have my phone number. I replied kindly asking for online support only to be ghosted.

In the end, I had to take matters into my own hands and remove momentarily my security keys to allow the app to log me in.