Contact Hydrawise Irrigation Support

I have been a Hydrawise user (or should I say “victim”) for over five years. During that time, what started out as a very poor app has gotten worse and worse with each passing year. It is the polar opposite of Apple’s many user friendly apps: it is difficult to use, difficult to remember how to use, and now just logging in has become a TOTAL NIGHTMARE! In the early years, the user remained logged in all the time, even when not using the app for a few weeks or months. Now you must log in every time and it is a NIGHTMARISH EXPERIENCE. Today, despite my five-Plus years of experience using the app, I was completely unable to log in and will have to search the web for a support phone number. I tried my user name and password, which I know to be correct because they are stored in my browser and it in a spreadsheet. During this frustrating process, I would first input my user ID, then retrieve the password from my browser. As soon as it populated, it would knock out my user name and I would have to re-type it. Then the log in would fail. Next I tried using my Apple ID. Again it failed! If you have read this far, DO NOT WASTE YOUR MONEY ON ANY HYDRAWISE PRODUCT. Why can’t Hydrawise hire a competent app developer who can build a high-functioning, easy-to-use, fool-proof app, such as Lutron’s home lighting gating app?

I just had a new sprinkler system installed with this system. When I first connected the app to my controller it had me set up the initial program which was fairly easy. But I made my choices quickly just to get it up and running. When I went back to change the start times or days it would run, I couldn’t find an option for “programs”. I tapped around on but still couldn’t find it. Finally I sent a message through the help option and THREE DAYS LATER got an answer that explained something about summer and winter schedules!! In the meantime I kept trying different options and found that if I tapped on “Zones” there was a faint icon for “programs”. I tapped this and it listed the program I had initially set up but when I tapped on it nothing happened. Finally I discovered a little notepad icon that got me back to the place where I could change the program. It was ridiculous!!

While Hydrawise for the HCC controller advertised that you can run two stations in parallel if you can afford the water flow budget, it does not say that it will always do that if schedules overlap. Let’s say you have highly variable schedules due to weather, runtimes for eg MP rotators can vary from a few minutes to dozens of minutes per station. If you group them into a schedule and create another one for all the planters with micro drips, if the two schedules happen to overlap on very hot days, the HCC controller will run them in parallel. Every other system would stack them and run them one after the other. There is no setting available to prevent multiple valves to become active at the same time. Makes the software and controller combo unusable for any setup that cannot run multiple valves in parallel.