Contact Weave Support

Your platform has serious issues with functionality. Customer support is non existent. We have complained for months about the same basic issues and have not had any resolution. We can't even get someone to respond to our requests for help. The complaints are always the same. It takes tens of seconds to transfer and pick up calls it takes tens of seconds to dial out, every other call gets dropped for no reason. And yes we have symmetric 500Mb fiber service from AT&T that has NEVER gone down in the last 10 years, even for a second. The system has great features. Even though it doesn't interface directly with our Practice management system it is still very helpful when it works. However, it is unworkable for a busy practice with multiple lines. The idea is excellent but the execution is very poor. We want to like your system a lot but you are making it very difficult to do. We would are willing to change our view of this 5 but only some of the most basic functions expected from a mission critical application are made to work. So far, our pleas are falling on deaf ears and we are currently actively looking for an alternative solution

1 star for the app itself. Overall I’m happy with Weave when I can use it from a physical phone or desktop. The app itself often drops calls before I can answer them or drops a call right before it goes to voicemail when I am returning the call. This is with a good wifi connection. Recently the app stopped forwarding calls to my phone. I have tried turning it on many times through the app and from the desktop. Text messages sent from the mobile app also usually do not go through. I’ve emailed support about all of these issues and no fix is ever given, if they get back to me at all. All that has been said is “we have an update coming out. Hopefully that fixes it.” So far no update has fixed anything. If you’re hoping to be able to answer calls for your office remotely, it is not reliable whatsoever.

Since the last 2 upgrades the weave app does not behave . The audio message stalls a lot. We have to use the phone to listen to the messages. Unable to open the voice message on the cell phone or the computer at the office. Reach the tech department and they do not give a reason why it does not work. I admit I have a lot of messages that I have not deleted. However, when I sign for this service leaving the messages was not and issue. I have weave for a year and it worked great until the last 2 updated. Text messages do not sync with the phone and the pop messages on the cell phone or the pc at the office . The app in the pc crashes a lot and need to turn off and turn on again when it stalls .