You can dramatically broaden service desk reach with the new BeyondTrust iOS
Customer Client. Employees and end users with popular iOS-powered mobile devices
can get the fullest support they need to be more productive while mobile.
Support reps can securely chat, co-browse a web site or...
Upgrade Appliance to 18.2.7 and then it worked on iOS 12
We had no problem getting it to work with iOS 11. iOS 12 would work if we followed the guidance for iOS 11 but did not work for the guidance for iOS 12 We upgraded appliances to the latest 18.2.7 and now the iOS 12 guidance works and is much less cumbersome to initiate a session with a simple click of the screen sharing icon within the app. Thanks!
Screen share only works on iPhone and not iPads as advertised
Really wanted to like the newest version. But even after following all the setup stuff, it only works with iOS 11.x iPhone. Constantly disconnects when using iPad on iOS 11.x. Support Tech suggested we use iPhones instead. Really?
First it wont start the session only "starting session" on the iPhone X. Worked on the ipad fine. Second, you can only view within the app itself. Can't provide much support with that. I would give negative stars if i could.
I think it's great!
Bomgar is such a good fit for remote support. You can really tell that it was built with that in mind. Unlike some solutions that were build for meetings and just happen to have the functionality to do remote support. So cool to be able to remote into a computer from mobile device.
Crashes. A lot.
I've used this on the desktop and it was fine. On the app though, it constantly crashes, which is terrible when you're working with direct user interactions with customer support. Having to reconnect is a pain, especially if you don't know when the app is going to crash again. It can definitely amplify customer problems.
Great way to get 3DS master key
I forgot my PIN to the parental controls and I had to get a master key, this was great! Bomgar set me right up with a Nintendo associate and I got my master key in less than 5 minutes. It worked better than using my phone to call them.
Sadly iOS does not allow any app to remote control the phone itself. This app only allows sharing this app in a webinar type session. Bomgar and apple should work together to be able to grant full or partial remote access if the clients install and agree. We can track a user to within 3 feet if where they are standing without heir consent but can't remote control the phone...even with their consent.. Keep working in it Bomgar... You took a long time to get to the iOS devices but progress is good. This review score is low only due to the fact that it can't do what we need it to do due to apple's restrictions.
Easy and simple to use!
Can't complain, very easy to use and does what it's intended to do!
Not there yet
In order for this to be a more effective support tool, remote control of the device is needed. This tool does not provide the required features to support devices such as iOS devices, but it is on the right path.
Great app for an outstanding product would recommend to anyone in support.
3ds pin find
I used this app to get a master pin to reset pin on a 3ds xl and it works great saved my grandson from a fit lol
Cant do anything to the mobile device. Not even view the screen so u can walk a user thru something. Don't claim to offer ios support just to say it when your app does NOTHING!
The app only allows a rep to see the bomgar app itself and nothing else on the device. Frankly pretty useless as the primary reason to use bomgar is for screen sharing and remote control.
Love love love it when I'm on the go and away from my PC. Fantastic.
Needs more work!
This is a good start but the app needs the ability to show device Settings to assist users, otherwise is not very helpful. Thanks.
Yes. BeyondTrust Support is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 22 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.8/5 . Justuseapp Safety Score for BeyondTrust Support Is 25.7/100.
Yes. BeyondTrust Support is legit, but not 100% legit to us. This conclusion was arrived at by running over 22 BeyondTrust Support User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for BeyondTrust Support Is 25.7/100.
BeyondTrust Support works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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