About: You can dramatically broaden service desk reach with the new BeyondTrust iOS
Customer Client. Employees and end users with popular iOS-powered mobile devices
can get the fullest support they need to be more productive while mobile.
Table of Contents:
Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console.
• Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.
• Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information.
• Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.
• Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue.
Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.
Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile.
You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client.
- Works well with iOS 11 and iOS 12 after upgrading to the latest appliance version
- Built specifically for remote support, making it a good fit for the task
- Can be used to get a master key for parental controls or reset pins on devices
- Easy to use and does what it's intended to do
By Bomgar Customer
We had no problem getting it to work with iOS 11.
iOS 12 would work if we followed the guidance for iOS 11 but did not work for the guidance for iOS 12
We upgraded appliances to the latest 18.2.7 and now the iOS 12 guidance works and is much less cumbersome to initiate a session with a simple click of the screen sharing icon within BeyondTrustSupport .
Thanks!
By Wolfpack_1251
Really wanted to like the newest version. But even after following all the setup stuff, it only works with iOS 11.x iPhone. Constantly disconnects when using iPad on iOS 11.x. Support Tech suggested we use iPhones instead. Really?
By Nietsche
First it wont start the session only "starting session" on the iPhone X. Worked on the ipad fine. Second, you can only view within BeyondTrustSupport itself. Can't provide much support with that. I would give negative stars if i could.
By Rombry09
BeyondTrustSupport connects to the console. However after the user broadcasts their screen it freezes up on the agent console side.
By Eclipse311
App fails, never connects and crashes immediately
By Pence755
Support iOS 13
By SFBaybrat
Bomgar is such a good fit for remote support. You can really tell that it was built with that in mind. Unlike some solutions that were build for meetings and just happen to have the functionality to do remote support. So cool to be able to remote into a computer from mobile device.
By Pbclar07
I've used this on the desktop and it was fine. On BeyondTrustSupport though, it constantly crashes, which is terrible when you're working with direct user interactions with customer support. Having to reconnect is a pain, especially if you don't know when BeyondTrustSupport is going to crash again. It can definitely amplify customer problems.
By Joseph723
I forgot my PIN to the parental controls and I had to get a master key, this was great! Bomgar set me right up with a Nintendo associate and I got my master key in less than 5 minutes. It worked better than using my phone to call them.
By ThomasDravecz
Sadly iOS does not allow any app to remote control the phone itself.
BeyondTrustSupport only allows sharing BeyondTrustSupport in a webinar type session.
Bomgar and apple should work together to be able to grant full or partial remote access if the clients install and agree.
We can track a user to within 3 feet if where they are standing without heir consent but can't remote control the phone...even with their consent..
Keep working in it Bomgar... You took a long time to get to the iOS devices but progress is good.
This review score is low only due to the fact that it can't do what we need it to do due to apple's restrictions.
By Joswe Gonzalex
Can't complain, very easy to use and does what it's intended to do!
By Severance17
In order for this to be a more effective support tool, remote control of the device is needed. This tool does not provide the required features to support devices such as iOS devices, but it is on the right path.
By SHC IT
Great app for an outstanding product would recommend to anyone in support.
By buryitz
I used BeyondTrustSupport to get a master pin to reset pin on a 3ds xl and it works great saved my grandson from a fit lol
By L_A2012
This is a good start but BeyondTrustSupport needs the ability to show device Settings to assist users, otherwise is not very helpful.
Thanks.
By Marko_72
Cant do anything to the mobile device. Not even view the screen so u can walk a user thru something.
Don't claim to offer ios support just to say it when your app does NOTHING!
By PantsAdmin
BeyondTrustSupport only allows a rep to see the bomgar app itself and nothing else on the device. Frankly pretty useless as the primary reason to use bomgar is for screen sharing and remote control.
By Iphonerocks00
Love love love it when I'm on the go and away from my PC. Fantastic.
By GWKireK
Going back to GotoMeeting. Bombar iPad client can not see a shared desktop. What is the point of software like this if you can not see what someone else is sharing?
By Gibius
I can't connect to a representative because it won't let me enter a non numerical session key!
Yes. BeyondTrust Support is very safe to use. This is based on our NLP (Natural language processing) analysis of over 36 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.1/5 . Justuseapp Safety Score for BeyondTrust Support Is 41.1/100.
Yes. BeyondTrust Support is a totally legit app. This conclusion was arrived at by running over 36 BeyondTrust Support User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for BeyondTrust Support Is 57.1/100..
BeyondTrust Support works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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