Contact DoubleDown Support

by Forensicfate

So after playing this for a few weeks and buying some chips, I have come to the conclusion that they don’t value customers. I guess they made some money off of me tho. There is no algorithm or even chances of winning. Played hours tons of days and never saw a bonus. I even took like 10 different videos of how terrible dozens of their slots pay out and how terrible the wins are. This is literally hands down the worst a lot app ever. I have better luck at a casino with the wins set to low..... this isn’t bad luck, as the lines in almost every game come up pretty much the same. If ya win it’s only on the first 3 lines mostly, bonuses are barely ever there( seriously you can play every day and it will take weeks for a bonus.), the bonus pay out is trash and not even worth it, and it’s only selling point is that it has slots that are in your local casinos. That’s it. If there was a way to get my money back I would, but I was stupid enough to give money to this terrible app. The daily chips you get are even trash. You can play on average 10-12 spins and your done. Unless you have 100 friends to get ya chips daily I suppose. Overall after reading reviews from others, which I’m sure they delete, it’s pretty unanimous the wins are non existence. The people that actually rate this above 1 Star are probably created accounts from the company, unless you like to lose I guess. This app is a rip off.

by Cromithius

Be warned. They turn the winning on and they turn it off. These are not random win games. It is a business and they take your money, and give nothing back..except, a little pleasure in winning. however. They turn winning on and off. For me it’s mostly off. How can they keep taking my money like that, and not give anything back? Example Mystical Mermaid. The bonus feature uses a treasure chest on the first reel.. but it vanishes from off the first reel. So, How can you get a bonus when the key symbol you need to win is missing? I bought $600 million chips. In one turn it jumped me to 1.1 billion. From then on, It was down down hill continuously from there. No jackpots, no wins, just took and took and took. Bet 1 mil, win 200k, which means I lost 800k.. bet bet bet, lose lose lose, bet, 1 mil, win 200k lost 800k.. constantly lose down.. the only time you win, is right after you buy chips. For a couple minutes. Then they turn off the winning. I even though to buy my chip jar. Lose lose lose. So be warned.. They turn on winning, they turn off winning. It is not random. It is not regulated like a real casino. The fun for me is winning. Not playing, but winning. I want to win, this game should try to give something back, instead of taking all the time. 1 billion dollars lost..piece of crap

by Lexxy1

I have been playing this app since the very beginning and it was a very good app. But as the years passed, slowly this app has been getting really bad! Now you hardly win on any of the slots!!! To top it off you guys did something to the daily bonus!!! I had it up to 25 days and it’s been like that for years! Then all of a sudden it makes me start at day 1!!! Sometimes I would spin a couple of hours after the day before and you guys wouldn’t penalize just a couple of hours late. Most of us are working people and are busy everyday!!! I can’t get to it on a timely basis and would be a little late, but you guys would let it go! But now I don’t know what is going on!!! After having to start at day one, I had it at day 20 then the next day it made me start at day 1 again!!! On Thursday I had to start at day 1 again! UGH!!! Ok, so then yesterday (Friday) it was day 2. I got my bonus around 6:30AM. Then today (Saturday) I got my bonus at 5:30 AM and guess what??? I HAD TO START AT DAY 1 AGAIN!!!!! WTH is going on???? This is not the first time this has happened, I even sent you guys a ticket to look into my problem! It’s been around 3 weeks and no answer!!!!! Is there no one home to answer all of our problems and concerns???? Please fix this problem and explain to me what is going on!!!!