MR PORTER Status

Last Updated on 2026-05-18 by THE NET-A-PORTER GROUP LIMITED

I have a problem with MR PORTER

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Most reported problems

Not working

100.0%

- New “system” has been a total disaster

- Can’t add to wish list, can’t see Reservations, can’t add to cart, can’t check out

- Received damaged merchandise

- Orders now take weeks to ship instead of what used to take a day or two

- 25 minutes on hold to reach a customer service rep

- Put on hold (second time) to check about a 10% discount

- Hardly a way to treat customers

Common MR PORTER Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve MR PORTER network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the MR PORTER App
1. On android, goto Settings » MR PORTER » click [Force Stop]

Clear MR PORTER App Cache and Data:
1. On android, goto Settings » Apps » MR PORTER » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MR PORTER.

On android, goto Settings » Apps or Manage Apps tab.
Click MR PORTER » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MR PORTER » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MR PORTER

E-Mail: [email protected]

Website: 🌍 Visit MR PORTER Website

Privacy Policy: http://www.mrporter.com/Help/PrivacyPolicy

Developer: NET-A-PORTER

Oct 26, 2025, 07:35 PM
a iOS user from Los Angeles, United States reported problems with MR PORTER : Not working
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