Are you having issues? Select the issue you are having below and provide feedback to MR PORTER.
- New “system” has been a total disaster
- Can’t add to wish list, can’t see Reservations, can’t add to cart, can’t check out
- Received damaged merchandise
- Orders now take weeks to ship instead of what used to take a day or two
- 25 minutes on hold to reach a customer service rep
- Put on hold (second time) to check about a 10% discount
- Hardly a way to treat customers
Complete guide to troubleshoot MR PORTER app on iOS and Android devices. Solve all MR PORTER app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at THE NET-A-PORTER GROUP LIMITED, developers of MR PORTER.
Shop the latest in luxury fashion with new product arriving three times a week and read style stories from our online magazine The Journal on the go. Shop our A-Z of more than 500 of the world’s most exclusive menswear and men’s lifestyle brands, including Prada, Balenciaga, Moncler, A. P. C. , Givenchy and more. Items added to your Wish List automatically sync across devices, so you can browse on MRPORTER and shop later on desktop, or vice versa. We’ve got you covered – take your pick from more than 500 brands, including Tom Ford, Canada Goose, Off-White, Gucci and more, as well as exclusive collections, including our in-house label, Mr P. , made just for us. Stay in the know with our editors’ curated selection of the latest menswear, luxury watches, designer sneakers and new-season trends. Enable push notifications to receive alerts when new designer brands or key products arrive – and stay up to date with our seasonal sale. Your shopping basket and checkout process automatically sync between all of your devices, so it’s easy for you to pick up where you left off. Everything from browsing to checkout is optimised to make it easier and quicker for you to shop the brands you love. Seen something you love? Enjoy access to MR PORTER’s award-winning editorial content, and bookmark articles, interviews and style tips to read later. Our in-built search function means it couldn’t be easier to browse items, as well as your favourite men’s designers and categories. Shop hundreds of new items in our What’s New edit every Monday, Wednesday and Friday. The official MR PORTER app puts the world of designer menswear in the palm of your hand. Shopping for wardrobe essentials or looking to follow the latest trends? Save it to your Wish List to receive alerts when it’s discounted or low in stock. Enjoy the fastest and most streamlined shopping experience with the official MR PORTER app. Get travel tips and recommendations from our dedicated Style Council as well as expert edits of what to wear, when.