🏷️ About: Save time by managing your reimbursement accounts with this app anywhere 24/7! The Reimburse Me App goes where you go, whether to simply check your balance at work, submit your claim at the doctor’s office, or much more. Accounts Tap into any of these accounts on your mobile device: • Health Care Spending Account • Health Savings Account • Dependent Care Spending Account • Health Reimbursement Account • Retiree Med.
ReimburseMe does not send monies to medical services directly. Instead it sends the monies to your account for you to makes the payment. This is not good because in the current economic climate it would be nice for them to make these payment utilizing the FSA/FSA account you have.
ReimburseMe worked for two days, now I am unable to login. I tried uninstalling, reinstalling ReimburseMe . No luck, I still get NSURLErrorDomain error -1012. This error happens when I just try to look up my company (after reinstall). There doesn’t seem to be any tech support to help with this issue - that’s why I’m posting it here.
I finally got logged in after many errors. Now when trying to submit claim I get “Your session has been interrupted and cannot continue. You’ve been logged out.” Support had no fix either.
There’s too many bugs to list but the biggest one right now I’m facing is that you can only log in once. You’ll need to delete the entire app, pray, then re download it to use it again.
This is one of the least user-friendly apps I’ve ever used. I’ve tried to use it for the last couple of years but it is virtually worthless. Can’t find even the most minimal info easily ( such as a mailing address for ( gasp!) paper claim forms or how to download & print a paper claim form.
Tried to log in today but kept receiving an error that my user ID and/or password was incorrect. Called Alight helpline, and they tried to help by suggesting I change my password. Called in a second time and was told that ReimburseMe isn’t being used anymore.
ReimburseMe has started to not be able to take a photo of the receipts! The only way I could attach a photo was to take a picture with the phones camera and then choose the picture from my photos. I have not used ReimburseMe in a while but there were no updates in ReimburseMe Store!
ReimburseMe won’t allow me to login and submit my receipts. I’ve been trying to submit my receipts on the mobile app for over 2 months now. Because ReimburseMe is horrible I have to manually upload my receipts on my desktop computer. This is such an inconvenience. I hope my company changes providers because I will never use ReimburseMe again!
App worked great for about three years, but in the past three months, when you go to submit your claim, it logs you out. No explanation as to why, I contacted the company I’m affiliated with and they see no problem on their end. Three months is far too long to be having your app down.
This mobile App has never worked on my iPhone or my husband’s. We’ve called, deleted and reinstalled and still nothing. Are you intentionally making it difficult to access our money?
The desktop version works but is inconvenient for those of us that don’t have them.
Unable to submit a claim. I have the provider sign and I submit everything and it just sits there and spins on until it gives a message saying it has timed out and ReimburseMe then crashes. And we try it over and over with the same results. Makes me want to file a class action suit for my money being held hostage.
I have had ReimburseMe for over a year and have never been able to use it every time I reset my password and logon. It says my password is incorrect. I’ve tried to do it three times this morning and every single time I can login on a computer with my new password I go to ReimburseMe and it says my password is incorrect. completely useless
This is the worst, buggiest app ever. Every time i try and log in it tells me there’s an error. It only fixes itself if i uninstall ReimburseMe and reinstall it. this time when i uninstalled it and reinstalled it my company doesn’t come up, so i can’t even log into ReimburseMe lol. such a waste of time, you guys really need to fix ReimburseMe as it’s obviously an ongoing issue for years.
App seems responsive this year. Good!
However, when making a resubmission I needed to correct the original data. There was a button offered to correct the submission. It just sent me back to the accounts page. Was I supposed to start over?
I cannot find a proper way to get support for app problems, so you get this negative review instead.
Now that I’m in - ReimburseMe seems to lack any settings to access my phones mobile data in cellular apps - it does not show, nor are settings an option in app menu. This seems to show now only stale info from date app installed - outdated balance and no recent activity. Will try to find an app FAQ page to see if something else needs to be done to get ReimburseMe to correctly work.
I have used ReimburseMe for a couple of years now and the 1st year it worked good. Don’t get me wrong I did have some poor experiences with it the first year but month after month it just keeps getting worse and worse. You need to log in on a weekly basis otherwise it locks you out and you have to use a desktop/laptop to get it corrected otherwise you won’t be able to log in and it’s frustrating. I use my iPhone for everything but when I’m not logging in weekly and need to log in to upload my documents I get locked out with an error message. So frustrating so if you can’t use it weekly don’t bother because you’ll spend more time on your computer then uploading the documents to get reimbursed. There has to be something better than this?!?
We’ve been using this for years. Loved it. We even used it this year. All of a sudden it won’t accept my password. No o e at the HRa or benefits site can help. They don’t know what’s wrong and they said they would get back to me. They didn’t. Now I’m stuck.
I’ve been using ReimburseMe for several years and it doesn’t seem to have improved at all although there are many negative reviews that could be used as constructive criticism. Developer must not be paying attention.
Face or fingerprint recognition should be a part of any app of this type in 2023. If ReimburseMe had face recognition, the ability to add remarks (not to solicit a response, but to provide explanation when needed) and the ability to make corrections to claims already submitted, I would rate it more highly.
Used ReimburseMe 1st time today. I need to submit my 2021 receipts. I had 12 to do. When I saw the ratings for ReimburseMe I started to just print my receipts and fax the info. I decided to give it a try because it has the potential to be very useful and convenient. Signed on with no problems. Easily figured out how to request reimbursement. Was on a roll putting in information and taking pictures of my documentation. Submit and move on to the next. I on #10 and I noticed I have messages. 8 of the 10 were flagged as needing documentation! I just spent 40 minutes submitting documentation. What happened? I eventually called customer service and she couldn’t explain it. She suggested that I fax the information. I decided I wait a few hours, maybe there is a processing lag. I checked 4 hours later and everything appears ok. Hopefully I will receive my reimbursements.
I am rather shocked to see the negative reviews for ReimburseMe. My former employer used to use ReimburseMe, and it worked great. Easy to use, quick and effective. Then, they changed to “Ez Receipts” - what a nightmare! this app was sooo much easier. Seeing all the bad reviews makes me wonder what happened, because I liked it so much compared to what I have to use now. It almost sounds like it was sabotaged. I still wish I was back on ReimburseMe…
Reimburse Me does not appear safe based on available data.
JustUseApp Safety Score for Reimburse Me is 0/100.
This assessment is based on our NLP analysis of 296 user reviews.
Combined with the app store average rating of 1.4/5.
Reimburse Me does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Reimburse Me is 0/100 .
This conclusion is based on analysis of 296 user reviews.
Reimburse Me collected the following data from you:
Save time by managing your reimbursement accounts with this app anywhere 24/7! The Reimburse Me App goes where you go, whether to simply check your balance at work, submit your claim at the doctor’s office, or much more.
Note: The Reimburse Me app will work for you only if Your Spending Account administers your employer-sponsored accounts and you’re enrolled in the account.
