World of Hyatt Reviews

by Pyropat

I love the Hyatt brand and WorldofHyatt usually provides a top-notch experience. However, twice now in recent months when an update is pushed to fix bugs and improve WorldofHyatt , it removes existing bookings from being automatically viewable when looking at the Stays section of WorldofHyatt .

One would think that after the last round of issues like this, that the developer would include this as part of their unit testing or user acceptance testing prior to pushing out the install to the masses and causing headache to guests that use WorldofHyatt . If it’s not currently included, I would highly recommend this be added to your pre-release testing that is conducted to ensure this type of experience isn’t continuing to be passed on to guests with every “enhancement/update” made to WorldofHyatt . This type of experience impacts the guest experience by causing frustration and generates operational and reputational risk for the brand.

Thanks!

by Bob321467965

I learned about WorldofHyatt after my I checked into the hotel and saw the Chromecast option. I downloaded WorldofHyatt and attempted to add the reservation thinking this was a cool feature of the hotel. However, I received an error stating my reservation could not be added and to see the front desk. The front desk could not figure it out so I contacted member services. They said I would not be able to add the reservation or use Chromecast because I was already checked in (1st day of 3). The fact that you can’t add a reservation to WorldofHyatt or utilize offered services just because I am currently staying at the hotel is not good service. I am still paying for the reservation and room and should be able to use the hotel offerings. It’s like I’m being punished as a customer for Hyatt’s lack of marketing or proper app setup. Please correct this.

by $&@#}%%

WorldofHyatt is useless to make reservations, open doors, etc. When you first use it, it works fine. Then you get an error message. When you press on “contact” and then “chat” to talk to someone about my log-in issues, WorldofHyatt completely shuts down. It disappears. You open it and try again, and the same thing happens. Deleting and reinstalling WorldofHyatt does not help. To access your account, you have to get a one-time log-in to your email, which takes you to the World Wide Web. Meaning WorldofHyatt does NOT work. I tried contacting Hyatt, and I was on hold for 30 minutes before giving up on talking to a person. Good luck with using WorldofHyatt!

by WashyFun

Doesn’t support your iPad being length-wise - want to use your keyboard? Too bad. App itself is average at best. High end hotel? Get your tech together. This is bush league. Except bush league these days is better than this. Anyone rating the iPad version 5 stars has literally used 0 other iPad travel apps and has a potato for a brain. More likely they work for Hyatt’s marketing team. It’s seriously pathetic that years into this game your iPad app still can’t handle someone having their iPad sideways. Marriott/SPG 10x easier to use. You should fire your entire mobile team if they don’t have a real iPad app together in 3 months.

by Mrsalmingo

WorldofHyatt is great for navigating different hotels and options available.

However, I have made several updates to the reservations (change from 1 king to 2 doubles and cancel 1 out of 2 rooms), but the information on the website/mobile app does not include the updates. Additionally, there are no email confirmations of the changes so it is difficult to have peace of mind that I will have the correct room and won't get charged for an additional room when I check-in. I did call to confirm the changes and they assured me it's in their system, but it would be nice to have updated information on their website and mobile app.

by 2009Versys

It’s hard to believe that it’s been 10 years since the iPad was released and *still* there is no iPad version of the Hyatt app. Many of us prefer using apps on our iPad rather than our iPhone because they are (usually) easier to read and navigate and generally offer a richer experience.

I’m amazed that a luxury brand like Hyatt still does not offer a native iPad version. Really? Come on and get with the times. The revenue you lost just today from people like me who abandoned their search for a Hyatt property out of frustration with their iPad experience would have paid for it!

by 567agf

As a seasoned traveler who has millions of air miles and literally thousands of hotel stays at everything from high end (Waldorf Astoria, Mandarin Oriental Shanghai) to stays at podunk remote villages (“My Place” hotel in Ketchikan Alaska) I have booked my fair share of hotels. Hyatt used to be a favorite of mine with their old loyalty system when I frequented NYC and D.C. Lately, I have started to stay at Hyatts again. WorldofHyatt is clunky and makes it far too easy to double book rooms when trying to book. Asking about early check-in/late check out AFTER I have already booked is a huge mistake. I’m trying to give Hyatt a chance because they have nice properties. Make WorldofHyatt user friendly and intuitive (like Marriott’s and Hilton’s) and you’ll keep a customer.

by IPad App Virgin

App has worked fine and enjoy using it for all things WOH! Now it won’t keep me signed in, every time I switch to another app, it kicks me out & it won’t save my settings. Worse off, I use to be able to use it for mobile key, now I have to go through all the sign in and takes so long before I can get into my room. It used to be that I open WorldofHyatt , it’s already signed in & I can simply click on mobile entry. It’s become so frustrating! Also, when I am making reservations, I do toggle back and forth between iphone calendar and WOH app… it used to work great, but now WorldofHyatt keeps saying session has ended and I have to sign back in all over again. Super frustrating! Please fix it or revert back to previous version. Not nearly as useful otherwise!

by BryanRU

Points Calendar function has not been working at all for at least the past few months. With the “peak/off peak” situation this is a big issue because I transfer points thinking I have enough based on the estimated per night, but then when going to book, it doesn’t allow. It’s because one or more of those nights are at a higher point rate. The only way to see this in advance is the Points Calendar which every time I click on it, no matter the property, I get “something went wrong”. This is a pretty critical piece to not be working.

by Mommy9887

1. Unable to see any of upcoming and past bookings. I can only log on to web portal to make reservation. Even After I made reservation, I still cannot see my bookings on the mobile app.

2. The first page only see the very top section. All the rest on the bottom sections are all blank. It used to have promotional content.

What’s going on? Hyatt app used to be easy to use. Now it seems to have many errors.

by Eliscorpio26

WorldofHyatt is magnificent! You can book reservations, check in, check out, and use your mobile entry key when you forget that plastic key that you always forget in your room! 🥴. I’ve not had an issue with WorldofHyatt as they always seem to keep it working smoothly with any app updates it may need! Download WorldofHyatt and get everything you need from your favorite Hyatt hotels in your fingertips 📲

by Hkim715

When I travel I can always relied on hyatt app to looking for hotel.
hyatt has great loyalty program since I travel a lot I’ve been in globalist status for several years I’ve really enjoy the benefits like room upgrade, special member’s price and breakfast included also when I walk in to the room always nice surprise like fresh fruits or wine....
having Hyatt app one click you can find Hyatt near by no longer need other travel site.
Really cool app to have.

by Johnnie929Mhertz

I have really enjoyed booking reservations and checking in via my Hyatt app. I always find enhancements to my reservation easy to find and select as well.

However, lately, my reservations aren’t showing up on my app. I have two for example, one this week, and one at the end of the month, that don’t show up in upcoming. I can search for it, and find it on WorldofHyatt , but it won’t stay saved. I hope they fix this soon. Otherwise, I have nothing but stellar reviews on performance.

Thank you.

by Mb9

While the Hyatt app has never known for state of the art development, WorldofHyatt freezes and locks up when you try to use it. This is especially noticeable when dealing with search results or if a resultset is present.

I have a top iPhone 11 Pro along with a two year old iPad and WorldofHyatt freezes on both. They can never fix it correctly but please do.

(Coming from a Globalist)

by We Love Safeway

This is our favorite hotel The Hyatt House
John Wayne, Irvine , CA. Ever since they opened we have stayed here many times.
The hotel is very clean, very safe and the staff is the best! You are always greeted with a smile and they go out of their way to make your stay perfect. This is a Dog friendly hotel with a park adjacent to it. Where you can take your dog on walks! The pool is heated.
We definitely recommend this hotel:)

by Unhappy Point Counter

Proof that Hyatt nails it with everything they do...I’m a lifetime Globalist (highest tier in their loyalty program) and this is why...they execute flawlessly...from the mobile app, to the html website, to the consistent experience across all their brands and exacting attention to detail. Great job here, team, with the latest upgrade, especially the “view my bill” feature...a huge time saver with expense reports. Nice work!

by Go Doggie Go

Hyatt House is my home away from home. As a travel nurse I stay 13 weeks at extended stay hotels for 9 months a year. The staff at Hyatt House in Aurora Colorado are like family. Barbi the head cook is welcoming knows quests by name and makes sure you have delicious hot food. Matt the hotel front desk clerk is awesome goes above and beyond making sure guests are having an awesome stay. Tommy the manager is a very special person, greets guest with a smile he will bend over backwards to make sure guests are comfortable. The whole team is wonderful “Glenn the bartender/ cook, Tree ( his nickname) in maintenance always has a smile on his face. Everyone from the housekeepers to management will ensure the guests have a fantastic experience.

by Ken Oo

If you’re the person who likes to travel a lot for leisure or business, having this World of Hyatt visa card will make you happy.

You will be rewarded with an annual comp stay which alone covers for the annual fees. The category 1-4 hotels you could use with your comp stay certificate are quite decent depending on the locations.

Plus the Hyatt points are more valuable than say Marriott system and you could indulge in some of the finest hotels/resorts with your points around the world.

Occasional seasonal promo offers have good values too and I take advantage when my schedule allows me to.

WorldofHyatt itself (iOS version from my experience) is also flawless.

Overall I’m a satisfied customer. :)

by Cackybell

I’m disappointed I can no longer use WorldofHyatt on my iPhone 6. You have to have the latest Hyatt update to use WorldofHyatt have to have iOS13 or above. My phone will only update to 12.5. App says you can use older versions but pop ups keep saying you have to update to newest version to use. It was such an inconvenience on my last stay.

by Juliet1121b

Wonderful hotel and amazing staff, checked in on a Sunday while visiting a sick uncle who happened to pass when we got here. The staff here at this hotel have been so kind! Outstanding front desk staff well I can’t say enough kind words about them and the Managment excellent overall if I could give 10* I would. I will be returning for all my future stays. I especially would like to thank Coleen who was so extremely kind and supportive. A big thank you.. you made our time here comforting. Thank you rm393💕🙌🙏🏻

by Upset Mommy

I loved how user friendly WorldofHyatt was and how easy it was to find out all pertinent information about each Hyatt hotel.

But you changed it, and the change is not a good one. I now have to exit WorldofHyatt to go online to find the information I am looking for. Wish you would ditch the update and go back to what worked.

Your app no longer lists hotels that are pet friendly. A HUGE big deal as that is one of the reasons we stay at Hyatt and why the old app worked better.

In fact you left off Hotel Policies ALTOGETHER which quite frankly means that you cannot hold anyone accountable to the policies because they are not published to your app. Do you know that I had to go online, click through several pages, scroll to the very bottom of a page to find the teeny tiny little policies hyperlink? What happened to your transparency?

by NYC Apple

I’ve done everything but my account upcoming reservation is now showing up on neither web computer account nor app account. Thinking I didn’t make reservation I double booked, so had to call Hyatt to verify and correct. They don’t know why this is happening, don’t know if this is just me or if others have same issue. Wonder if anyone was charged for room for no show thinking they cancelled reservation but double booked so only one was cancelled; or showed up at hotel and found out they have double bookings.

by JulianWriteReview

The redesign provided a cleaner UI, and fixed several long standing bugs this is plus.

However the downside is also significant, firstly, huge performance defeatism: start up loading time is intolerably long.
Secondly switching between tabs is slow the first time I click book button takes about 3 seconds.
Thirdly there are still some bug for using group # from search history, it sometimes just query the BAR rate, I have to change the condition and change back to get correct rate.

Lastly this new design move rate and reservation details in to a deeper level. You have to click stay detail -> manage and scroll down to see the booked rate, very inconvenient. To add insult to injury, WorldofHyatt sometime crashed or freezes when doing so

by A Fan Of The Real Yannick B

Have you given up on supporting Wallet properly? My latest bookings I couldn’t add to Apple Wallet. What's more, for quite a while now, on the passes, you’ve switched from individual pictures for each hotel, to terrible generic pictures for each brand... why? Firstly they’re terrible, and secondly, you already have the individual pics from each hotel in WorldofHyatt ! This feels very lazy.

by Joshemmom

App is easy to navigate, but I initially made a reservation outside WorldofHyatt . The first time I used WorldofHyatt , I entered my confirmation number and could see my info. However, any time I navigate to Home and then try to go back to my stays, I have to enter the confirmation again! I would expect it to retain my reservation even after LEAVING WorldofHyatt , let alone within WorldofHyatt itself!

by Rrrrrrrrl24

New app seems to have taken away the category numbers for each hotel. Looks like they want you to go to their website or google it for that info. Wish you could book free rewards on WorldofHyatt without having to call. Also why does your tier expire, other hotels let you keep your tier level.

by Cellcustomer

WorldofHyatt is great. I use it to book my hotel stays, access mobile key (when available) and keep track of my rewards. My biggest complaint would be around the lack of a chat feature. I don’t do social media and so I won’t signup for Twitter or Facebook to chat with the concierge. So I hope that at some point the Product Manager prioritizes an in-app Chat or Messaging feature for development.

by QuiksilverMusic

I’ve been using WorldofHyatt for quite some time and I find it really simple and easy to use, but one thing that I’ve found quite annoying as of late, especially being a Chase Hyatt card holder, is the lack of detail around points issued under the Past Activity section of WorldofHyatt . Other apps and services will usually give something along the lines of (Credit Card Statement, Hotel Stay, Bonus Promotion etc). Anything that will tell you where the points are coming from. But all WorldofHyatt shows is Reward Bonus. Aside from that WorldofHyatt is great!

by Mh4ll

Hideous logo for World of Hyatt aside, this is a solid app from an excellent hotel chain. However, I am disappointed to see that with the latest update, iPads are still not supported. Browsing and booking hotels is easier on a larger-screen device, but I’d prefer to use an app than the mobile web browser. Most other major travel brands have an iPad app.

by Gustergusgus

Great app but would love the ability to change existing reservations. Also, with the last major update, reservation wallet cards in the iOS wallet no longer show up in chronological order. Please bring both these features back

by Whitebison

I’m docking hyatt one star, the new version got rid of my favorite feature. Unless I am missing something, one can no longer search on the map and single out properties. One of my favorite things to do was pull up the map and see where the park Hyatt’s were or the andaz collection. Please bring this back!!

by Love Hyatt

It is so easy to find the perfect Hyatt hotel, and book a reservation! The magic doesn’t stop after the booking! I checked in through WorldofHyatt , got my room key through WorldofHyatt , made restaurant reservations and ordered my Uber all through WorldofHyatt ! When my vacation was over - I checked out- through WorldofHyatt ! Looking forward to my next trip!!