Shutterstock app not working? crashes or has problems?

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Last Updated on 2024-09-16 by Shutterstock Inc.

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Common Shutterstock Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Shutterstock app on iOS and Android devices. Solve all Shutterstock app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Shutterstock iPhone Issues and Solutions

Shutterstock iOS app crashes, not working, errors
Shutterstock iOS app network issues
Shutterstock on iOS has black/white screen

Shutterstock Android App Issues and Solutions

Shutterstock has errors/crashing/not working
Shutterstock server network connectivity issues
Shutterstock has black screen

Shutterstock iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Shutterstock app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Shutterstock app crashes or not working on Iphone (iOS):

Close and restart the Shutterstock app on iPhone
Update Shutterstock app to the Latest Version for iOS
Uninstall and reinstall Shutterstock iPhone app
Update your iPhone to the latest iOS version

Fix Shutterstock on iPhone unable to connect to server/internet connection issues::

To resolve Shutterstock network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Shutterstock black/white screen (blank screen) on iPhone:

Follow the Shutterstock iOS app troubleshooting guide Here →

Shutterstock Android App Issues and Solutions

Fix Shutterstock not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Shutterstock app issues:

Force Stop the Shutterstock App
1. On android, goto "Settings" » click Shutterstock app. » click "Force Stop".

Update Shutterstock to the latest version on PlayStore

Clear Shutterstock App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Shutterstock app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Shutterstock.

Fix Shutterstock unable to contact server/ Shutterstock internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Shutterstock » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Shutterstock » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Shutterstock on android.

Solve Shutterstock black/white screens issue on Android:

Follow the Shutterstock android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shutterstock Inc., developers of Shutterstock.

About this app

Browse over 310 million high-quality stock photos, illustrations, vectors, and videos from one of the world’s largest subscription-based stock library. Search a comprehensive library on the go: millions of royalty-free photos, images, illustrations, and videos. Explore high-quality stock images and videos, as well as expertly curated collections. The best way to discover and purchase royalty-free images and videos on your mobile device. Add your favorite images or videos to collections—organize, share, and download them anytime. Buy single images and videos, and access them on any device. With over 150,000 new images and 70,000 new videos added daily, you can find everything your projects need. Buy your content and share it easily—all within Shutterstock . Save your content on both your desktop and mobile. Written by industry experts, our blog is filled with tips for artists, designers, social media experts, marketing managers, and more.