Are you having issues? Select the issue you are having below and provide feedback to Yandex Go.
- Contacting the driver by phone doesn't seem to work well.
- App won't process Card or Apple Pay if it can't connect to the server.
- Most drivers are cheapskates and withdraw a money without any apriori notice about it.
- Company did not react on customer's message and contact.
- App keeps failing to derive payment from Apple Pay.
- Randomly charges appear stating balance due and can't use the app until it's paid off.
- Customer service doesn't get back for days, if at all.
Complete guide to troubleshoot Yandex Go app on iOS and Android devices. Solve all Yandex Go app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Yandex LLC, developers of Yandex Go.
E-Mail: support@go.yandex.com
Website: 🌍 Visit Yandex Go — taxi and delivery Website
Privacy Policy: https://yandexgo.com/legal/confidential/
Developer: Intertech Services AG
Fares and available service classes vary by location, but we always show the exact price (or a fair estimate) before you request a ride. Family members can share their location during rides, and the account owner can set limits and view the order history. Yandex Go is an app to request rides, order food from restaurants or send items across town. If you have Yandex Plus, subscribe to Scooters and get free starts in all rates and free wait time during rides. The family account can also be used to pay for orders in lots of different Yandex services, not just Taxi. Request a ride with multiple destinations, like if you’re dropping your kids off at school, picking up a friend on the way, or need to run a quick errand. Request a ride or delivery with just a tap and track your driver in real time. Yandex Go uses smart algorithms built on live traffic data to connect riders with drivers who can reach them fastest. Choose the Kids service class to ride safely with your child in a safety or booster seat. Currently available in the capitals of Armenia, Belarus, Georgia and Kazakhstan, as well as 169 cities across Russia. You can open a family account in Yandex Go. Family accounts are a great way to take care of your whole family and pay for their taxi rides. Depending on your location, YandexGo will also suggest alternative pickup points to help lower your fare. Yandex Go maps all your stops on one route and calculates the fare for the entire trip upfront. We added the Fixed rate and an in-app Navigator for rides to a specific address with upfront pricing. A single family account can have 4 members all using the same bank card.